BUS 201 Chapter 9

Alex asks Mary to clearly describe what is wrong and works to understand her message. As a result of understanding the seriousness of the situation, Alex decides to make fixing the machine a priority, which keeps the machine operating safely and prevents the production line from being shut down. Which communication skill enables Alex to understand the problem and resolve it properly? Choose the correct answer. a. Active listening b. Filtering

a. Active listening

If you had to take action in this situation, instead of focusing on the communication process, what strategy would you choose? *You will receive points regardless of the answer you choose, however you may see that some options are better than others.* a. Explain clearly that you are busy with your report b. Delegate the responsibility for handling the situation to Mary

b. Delegate the responsibility for handling the situation to Mary

Understanding how to communicate with others when under pressure is an important competency. Which of the following potential responses by Alex seems to best address the communication and work dilemma that he faces? *You will receive points regardless of the answer you choose, however you may see that some choices are better than others. a. Explain clearly that you are busy with your report b. Focus on the communication process and ensure you understand the message

b. Focus on the communication process and ensure you understand the message

Alex appears distracted by all that he is trying to do but he also expresses empathy toward Mary. He then delegates the responsibility for handling the situation to Mary. Later, the machine explodes. Which of the following barriers to communication is one of the reasons that Alex didn't receive Mary's message? Choose the correct answer. a. Cultural barriers b. Information overload

b. Information overload

Alex clearly explains to Mary that he needs to complete his report. The aftermath is that the machine breaks down and a production deadline is missed. Imagine if a person named Antonio works in shipping and he is waiting for Mary and her crew to send the newly produced parts to fill a customer order. Because the machine breaks down and Mary and her crew can't make the parts Antonio can't fill the order. What type of task interdependence exists between Mary and Antonio? Choose the correct answer. a. Pooled interdependence b. Sequential interdependence

b. Sequential interdependence

In the video we see that Mary is trying to talk to Alex about a problem she is facing. Is this considered primarily one-way communication or two-way communication? Choose the correct answer. a. One-way communication b. Two-way communication

b. Two-way communication