BUS 2425 Chapter 2
Peters and Waterman's book In Search of Excellence played a key role in the era of management by best seller.
True
The actual practice of management has been around for thousands of years.
True
Craig M. McAllaster criticizes "management by best seller" because
management books offer too many "one-size-fits-all" solutions.
The idea of Pareto analysis, or doing it right the first time, was promoted by Elton Mayo.
False
The most significant contribution of contingency theory has been its search for the one best way to manage.
False
According to the universal process approach, a successful military commander should be able to run a business successfully.
True
It is appropriate to characterize organizations as closed systems because they are managed internally.
False
Which of these did Taylor's differential pay plan call for when the daily standard was met or exceeded?
A higher per-unit rate
Taylor and the early proponents of scientific management have been praised for viewing workers as complex human beings who work for more than just money.
False
McGregor's Theory Y assumes that people are capable of self-control.
True
Sharpening one's vision of _____ is the purpose of _____. A. management theory; managerial practice
the present; historical perspective
Henri Fayol was the father of scientific management.
False
_____ is not one of Fayol's 14 universal principles of management.
Empowerment
According to general systems theory, everything we know belongs to only one system—the earth's ecosystem.
False
What did Mary Parker Follett urge managers to do?
Motivate rather than simply demand performance.
Organizations can best be described as which of these?
Open systems
Which of these is also known as the 80/20 rule?
Pareto analysis
When performance standards are developed on the basis of systematic observation and experimentation, what is involved?
Scientific management
Which of the following best describes the contingency approach?
Situational management
Managers can avoid the quick-fix mentality by reading which sort of management journals?
Those that translate research into practice
