BUS 302 Quiz 5
________ is the collection of activities that transform inputs into outputs that customer's value.
Organizational process
What are the two types of political risk that affect companies conducting global business?
political uncertainty and policy uncertainty
Hallmark has four departments. These departments are (1) Flowers and Gifts, (2) Cards and E-cards, (3) Hallmark Collectibles, and (4) Photo Albums and Scrapbooks. Hallmark uses ________ departmentalization.
product
A cosmetics company that is considering entering the South American market would be especially interested in the discretionary income within that region. In other words, which of the following would be a determining factor in its global strategy?
purchasing power
_______ determines the number, kind, and variety of tasks that individual workers perform in their jobs.
Job design
________ is the degree to which a job gives workers the discretion, freedom, and independence to decide how and when to accomplish their jobs.
Autonomy
________ is a method of investment in which a company builds a new business or buys an existing business in a foreign country.
Direct foreign investment
________ occurs when a company sells domestically produced products to customers in foreign countries.
Exporting
________ are both examples of cooperative contracts.
Franchising and licensing
________ is the process of solving problems by consistently applying the same rules, procedures, and processes.
Standardization
________ is the degree to which a job is perceived to have a substantial impact on others inside or outside the organization.
Task significance
When managers delegate work, three transfers occur. The three transfers are responsibility, authority, and ________.
accountability
Uganda is one of only two countries in the world that produce a mineral required in the manufacturing of cellular phones. A company which mines that rare mineral decided to not invest in the country due to a bloody civil war resulting from a change in rulers. The mining company used a(n) ________.
avoidance strategy
What are the strategies that can be used to minimize or adapt to the political risk inherent to global business?
control, avoidance, and cooperative strategies
A manufacturer of acrylic and latex gloves sells to medical laboratories, to factories where employees handle chemicals, to companies that manufacture micro-tech equipment, and to cleaning services. Because it is organized to better satisfy the needs of each of its four target markets, the manufacturer uses ________ departmentalization.
customer
Kimberly-Clark is subdivided into organizational units called Kimberly-Clark Health Care, which provides products to hospitals, Kimberly-Clark Professional, which sells to businesses, and Kimberly-Clark Consumer, which sells the company's products to customers. From this information, you know that KimberlyClark uses ________.
departmentalization
Job specialization can result in ________
employee boredom
Fran Wilson Creative Cosmetics is a medium-sized U.S. company that sells 1.5 million tubes of its lipstick annually in Japan. It has no physical presence within the country beyond the fact its products are sold there. Fran Wilson Creative Cosmetics uses ________ to reach the Japanese market.
exporting
According to Hofstede's research on cultural dimensions, ________ cultures emphasize the importance of relationships, modesty, caring for the weak, and quality of life.
feminine
In a multinational firm, managers at company headquarters typically prefer an emphasis on ________ because it simplifies decisions.
global consistency
According to Hofstede, when people in a culture are oriented to the present and seek immediate gratification, that culture is described as ________.
having a short-term orientation
The organizational process ________.
is the collection of activities that transform inputs into outputs that customers value
An organization that has increased the number of different tasks that a worker performs within one particular job has engaged in ________.
job enlargement
With ________ departmentalization, most employees report to two bosses.
matrix
Which of the following is an approach to managing interorganizational processes?
modular organizations
The Japanese government has proclaimed that its snow is different from that found in any other region of the world. As a result, all snow skis marketed in Japan must be manufactured in Japan. This is an example of a(n) ________.
nontariff barrier
The purpose of pre-departure language and cross-cultural training is to ________.
reduce the uncertainty for those becoming expatriates
A(n) ________ is a form of matrix departmentalization in which managers in different parts of the matrix negotiate conflicts and resources directly.
simple matrix
In 2000, the United States imposed a tax on all steel imports in an effort to protect about 5,000 jobs. This tax is an example of a(n) ________.
tariff
The two general kinds of trade barriers are ________
tariff barriers and nontariff barriers