Bus Com Final Exam
Which of the following is the one tool job seekers should utilize even after they have found a job?
networking, LinkedIn
the primary reason for preparing an e-portfolio is to ________________.
showcase your qualifications more thoroughly than in a print resume
The most successful job candidates use networking to find a job because employers _________.
trust what they know
What should you avoid including on your resume?
unusual typefaces, underlining and italics, unfamiliar abbreviations, keyword summaries
You have been interviewed for a position and will now contact your references. You want to ask for a recommendation letter from a manager. What information do you need to supply to your formal manager so that she can write an effective recommendation?
A description of the posting you applied for, contact information, and a deadline, a description of qualifications he should highlight
Near the end of most interviews you will be asked whether you have any questions. The best response to this question is to say no to avoid sounding too eager.
False
Smart applicants use the same cover message for every job for which they apply
False
Videos and infographic resumes are suitable for all individuals and professions
False
The first step in the employment process is to __________-.
analyze your interests and goals and evaluate your qualifications
Your resume's main heading should include ____________.
appropriate contact information, your name and middle initial for a more professional look
What are ways you can submit your resume?
as a PDF document, as a plain-text ASCII document, as a Word document
What percentage of staffing professionals use LinkedIn as a recruiting tool?
as many as 95%
You take a first draft of your resume to a career counselor so she can review it with you. She notices that your job descriptions are short and vague and include expressions such as "worked on" and "responsible for". What advice can she give you?
avoid generalities
Some analysts claim that between 50 and 80% of all jobs are filled in the hidden job market. How can a job seeker best access the hidden job market?
by networking and utilizing referrals
You have shown steady career growth and have significant experience in your field of employment. what resume formate should you use?
chronological
After reviewing the job boards, many savvy candidates visit ________ to enhance their online search.
corporate websites
You are looking over a candidate's resume for a marketing position in your company. The position requires a strong sense of teamwork. What phrase could you look for that would illustrate this skill?
"collaborated with"
What information will help you fill out a job application?
A list of beginning and ending dates of employment, a list of graduation dates, a card with any vital statistics that are not on your resume, look over all of the questions, answer each question honestly, use accurate spelling, grammar, and punctuation
What should be included in a job acceptance letter?
A review of salary and benefits
After writing a follow-up letter to thank your interviewer, your next step should be ___________.
Alerting your references that they may be contacted by the employer
What should be included in a resignation letter?
An offer of assistance to prepare for your resignation
Which of the following is an inappropriate and potentially illegal interview question?
Are you a US citizen
Bob has a face-to-face interview tomorrow. What guidelines should he follow when deciding what to wear for his interview?
Avoid loud colors, avoid wearing a lot of jewelry, strive for a coordinated, natural appearance.
What is the best advice to follow when arriving at an interview?
Be polite and courteous to everyone you meet
If you want to ensure that you pass an initial screening interview, ___________.
Be ready to promote your qualifications, be prepared to sell your qualifications, be prepared to interview by phone or video conference
Which of the following is an advantage to using networks and referral in the hidden job market?
Between 50 and 80% of all jobs are found there
The education section of your resume should include _____________.
degrees received, major fields of study, names and locations of schools
What is an advantage for candidates in having a one-way video interview over a traditional face-to-face interview?
Candidates can practice answers based on a predetermined set of questions provided by the interviewer, candidates can practice and perfect their responses by rerecording, candidates can be interviewed at their leisure
"Is the customer always right?"
Customers should always feel that their concerns are being heard and addressed. As a general rule, treating customer complaints as legitimate is a wise decision; however, customers are not always correct.
Sending an application or resume follow-up message _______.
Demonstrates your serious interest in the position
A cover message should always ______________.
Emphasize reader benefits
A summary of qualifications _______________.
Ensure that your qualifications are not overlooked, motivates the recruiters to read further, saves a recruiters time
When composing a career objective, what words should you omit?
Entry-level
With so much riding on its outcome, your resume demands careful polishing, proofreading, and critiquing. What do some unethical job candidates do to alter their employment dates?
Extend dates of employment to cover up periods of unemployment, avoid inflating your education, grades, or honors.
Because you will likely accept a position over the phone, you do not need to write an acceptance message.
False
Distorting facts on a resume is acceptable in today's competitive job market
False
Following a job interview, you should wait at least one week to send a thank-you message so that you don't come across as too desperate or eager.
False
Job seekers should avoid using social media sites to network and to search for employment opportunities
False
The first step in the job-search process is writing your resume.
False
Very few of today's companies screen applicants using the internet; instead, they prefer to investigate potential employees using private agencies
False
When answering questions during an interview, you should reveal some weaknesses to make you look human
False
You should always limit the length of your resume to one page.
False
You should include your references on your resume because it adds credibility to your application materials.
False
Andrew now has several job search tools developed including social media, resumes, and a LinkedIn profit. However, he feels they are inconsistent and don't tell the same story. What advice can you offer Andrew to create unity within his various approaches to the job search?
develop a tag line, continue to build a powerful online presence
What can you do to ensure that your interview answers are effective?
Focus your answers on the key characteristic's interviewers seek
You are entering a new field of employment. What resume format should you use?
Functional
You have changed jobs frequently and have gaps in your employment record. What resume format should you use?
Functional
In the education section of your resume, you should __________.
Include relevant seminars attended and workshops completed
What is effective about this rejection letter?
It includes a time when the applicant will call for an update, it emphasizes the applicant's continued interest
which of the following would a job seeker use to access the open job market?
Jobs that are advertised or listed
As a job applicant, you should view an interview as an opportunity to convince the employer of your potential, expand on the information in your resume, and ________.
Learn more about the job and the company
The no. 1 social media site for job searching and recruiting is ________.
Damon has an important interview coming up. He is reviewing various ways to send positive nonverbal messages. What tips should he follow?
Listen attentively, sound enthusiastic and sincere, don't chew gum
What strategies can you use to boost the chances of an Applicant Tracking System selecting your resume?
Load your skills section with nouns that reflect your qualifications, use variations of job titles, skip keyword summaries, focus on nouns that reflect job titles, technical skills, and certifications, describe your experience using keywords mentioned in the job posting
____________ offer links to examples of performance, talents, and accomplishments for employers to view once a candidates is selected
e-portfolios
Sunee is graduating soon and eager to start her job search. She wants to make sure her online presence portrays a professional demeanor in case prospective employers Google her. What can Sunee do to clean up digital dirt?
Make her personal social networking pages private and check her privacy settings, remove any incriminating or provocative photos and posts, google herself to see what sort of content employers might come across in a search, set up a professional networking page or website.
How should you format your cover letter when sending it by e-mail?
Move your return address from the top of the letter to just below your name, remove tabs, bullets, and underlining
What is the most common type of hiring or placement interview?
One-on-one interview
What type of hiring or placement interview is typically conducted by people who will be your supervisors and colleagues and who take turns asking questions?
Panel interview
Michael is preparing for a face-to-face interview. He decides to review some tips on sending positive nonverbal messages. What can he do to ensure that he sends positive nonverbal messages during his interview?
Practice appropriate eye contact, turn off his cell phone, avoid verbal pauses when answering questions, control your body movements, lean forward slightly and exhibit good posture, practice appropriate eye contact
What is the best advice when completing a job application form?
Print responses using blue or black ink
Which of the following statements would be most impressive within a summary of qualifications section on a resume?
Processed an average of 24 tax forms daily with 100% accuracy
When a potential employer contacts you for an interview, be sure to _______________.
Reconfirm the time and date of your interview
1Which of the following will help you become less nervous and prepare for successful interviews?
Remember that it is a two-way street, prepare thoroughly, breathe deeply
One of the most important steps in performing well in an interview is ___________.
Researching the prospective employer
What does sending a thank-you letter after an interview do for you?
Sets you apart from other applicants, reminds the interviewer of your visit, suggests good manners, send your letter immediately after the interview, avoid worn-out phrases, refer to the date of the interview
_________ are specific examples of your educational and work-related experiences that demonstrate your accomplishments and achievements
Success stores
IF an interviewer says "Tell me about yourself", you should _____________.
Summarize relevant educational, professional, and business-related strengths in one or two minutes
At the end of the interview, you should _____________________.
Summarize your strongest qualifications, thank the interviewer, and ask for his or her card.
How can you motivate action in the closing of your cover letter?
Supply your phone number and the best times to call you, avoid wishy-washy expressions like I hope
What can you do to polish your resume?
eliminate wordiness, consolidate headings, study other resumes for formatting ideas
Select the best statement to include in an interview thank-you message.
Talking with you on Tuesday, October 35, about the marketing associate position was both informative and interesting.
Choose the best cover letter opening for a solicited job.
The administrative assistant job you advertised in Section B-4 of the August 1 San Juan Gazette interests me. With my organizational skills and computer experience, I believe I would be a great asset to Gannfrey, Inc.; Because of my finance degree and specialized training, I am confident that I am qualified for the investment officer position you are advertising on ExactEmployee.com.
Which of the following is the best closing sentence for a cover message?
To add to your team a well-trained, knowledgeable accountant with proven analytical and communication skills, call me at (555) 555-5555 to arrange an interview.
During an interview you should hold a direct eye gaze with your interviewer
True
Group interviews are often conducted to evaluate leadership skills and communications styles
True
Most screening interviews take place on the phone or by video.
True
The most popular resume style with recruiters is the chronological resume
True
When an employer calls you to arrange an interview, avoid taking notes during the phone call to stay focused on the conversation.
True
When posting your resume online, always use reputable, well-known sites.
True
You should prepare a tailored resume for every position you seek.
True
You've just been asked the following question: describe a time when you worked successfully as part of a team. This is an example of a behavioral question.
True
Which of the following will maximize the hits your resume receives from an applicant tracking system?
Use accurate, specific names of schools, degrees, products, job titles, and companies
How can you avoid appearing unprofessional when a potential employer calls to schedule an interview?
Use your voice mail to screen calls, if you have children prevent them from answering the phone, invest in a good answering machine or voice mail service, if your cell phone number is listed on your resume, do not answer your phone if you are in a noisy location
You did well on a telephone interview, and your prospective employer has scheduled a face-to-face interview for the following week. What should you do to prepare for the interview?
Visit the company's website to learn more about the organization
What can you expect in a one-on-one interview?
You will be asked specific questions that are job related if the person is the hiring manager, you will sit down with the company representative and talk about the job, you will be asked general questions if the person is from human resources
What is the best response to the interview questions "Why do you want to work for us?"
Your market share and your commitment to continued growth are impressive, and I would like to be part of the team that helps you achieve your goals
Samantha wants to begin searching for a job using the Web. The best source for her online search will probably be _____________.
a company's website
What can including an Awards, Honors, and Activities section do for you as a job candidate?
it can demonstrate leadership and interpersonal skills
Dan is planning to attend a career fair over the weekend. He is updating his resume to prepare for the event. What should he make sure to include under Capabilities and Skills?
knowledge of a foreign language
The best method for finding a job in today's competitive job market if through ______________.
networking
Which of these methods uses person-to-person contact to find a job?
networking
More jobs today are found through _________ than any other method
person-to-person contacts
Which of the following is the primary route to hiring?
personal networking
Before you submit your resume to recruiters, it must be well written, carefully formatted, and _________.
proofread
Stephanie recently graduated from college and is updating her resume. How should she approach the Capabilities and Skills section?
provide evidence of her potential
You need to change your print-based resume into a plain-based resume. What formatting change should you make?
save the file as plain text file then open the file with Word again
You are a human resource manager. You recently received a resume via e-mail. When you open the attachment, the text is unreadable. What formatting suggestion should the job candidate have followed before submitting his or her resume?
save your resume in plain text or rich text format
Which of the following will help protect you when posting to online job boards?
set up a separate e-mail account, remove your posted resume when your job search is over, post privately
An interviewer asks you the following question: you notice that the subordinates in your department are disgruntled with your colleague who their supervisor is, and, as a result, their productivity is faltering. What would you do? This is an example of a _____ interview question.
situational
Users of ________ are increasingly using the sites to prospect for jobs.
social networking sites
Who would likely have a two-page resume?
those with ten years or more of related experience
Why do employers look at a candidate's social media sites such as Facebook, Instagram, and Twitter?
to search and keep tabs on candidates, for evidence of an applicant's credibility, to vet candidates before the interview
What should you not include on a resume?
your photograph, your marital status, your social security number
Choose the best cover letter opening for an unsolicited job.
Because PublicOrg, Inc. is expanding its public relations department, are you in need of a candidate with ten years of public relations experience in the nonprofit sector? I would welcome the opportunity to enhance and strengthen your public relations department.
Which of the following are job boards?
CareerBuilder, Monster, College Grad, Indeed
An e-portfolio is ________________.
A collection of digitalized materials that gives a snapshot of the candidate's qualifications
A friend of your shows you his resume. You notice that he lists every job detail from his current position. What advice can you give him?
Aim for succinct job descriptions that accurately portray your experience
What should you consider when identifying your interests?
Do I enjoy working with people, data, or things? Would I like to work for someone else or be my own boss? How important are working environments, colleagues, and job stimulation to me?
What should you consider when evaluating your qualifications?
Do I work well with others? Do I communicate well in speech and in writing? Do I learn quickly? What technology skills do I offer? What skills have I acquired in school, on the job, or through activities? Am I a leader, self-starter, or manager? Do I speak, write, or understand another language? What unique qualifications make me stand out from other candidates?
What can you do to effectively navigate a panel interview?
Maintain eye contact with the questioner as well as with others, prepare basic biographical information about each interviewer
Andrew has finished his resume and is preparing to attend a career fair at the university. He asks you to help him practice answering questions. What advice can you offer Andrew to better prepare for the career fair?
Prepare an elevator speech, prepare business cards
Print-based resumes ________________.
are formatted to maximize readability, should be in an uncluttered, easy-to-read format, follow an outline format with headings and bullet points
What is the best advice when writing a career objective for a resume?
avoid the words entry-level, which can downplay your talents
Which of the following is an example of a way to search for jobs on the open job market?
career fairs, company websites, mobile apps, niche sites, job boards, newspapers
If you are looking for a job online and have a specific employer in mind, the first place to go would be a ___________.
company website
Lynee currently holds an entry-level position at a market research firm. She is interested in building her network, learning more about the profession, and possibly finding new job opportunities. What advice would you give Lynee?
join a professional organization, interview someone in each of your chosen fields
What is the best advice for creating the main heading section of your resume?
place your name as the first line of the main heading
In addition to personal networking, which of these is the most effective job search method?
referrals
You received a resume via e-mail for an available marketing position. When you print the resume, some sections are cut off, some run together, and others are spaced unusually on the page. What formatting suggestion should the job candidate have followed before submitting his or her resume?
reformat as a plain-text document
What types of stories should you prepare for a face-to-face interview?
stories that discuss how he dealt with a crisis, stories that illustrate how he went above and beyond expectations, stories that discuss how he handled a tough interpersonal situation
Your friend John has two semesters of school left before he graduates. John has never held a full-time job and is afraid he won't have enough experience to enter the field of finance upon graduation. What advice would you give John?
take a summer job, internship, or part-time position in your field
Andrew will soon graduate from college. He has begun to work on his resume and is looking for a way to make his resume stand out from his colleagues. What advice can you officer him as a way to develop his unique personal brand?
talk about his three summer internships, emphasize his leadership position in an on-campus organization
Which of the following statements about today's job market and job search is most accurate?
technology has become an integral part of the job-search process
Some tech-savvy candidates include ___________ in their e-portfolios to high light their qualifications.
videos
What should you include in your list of references?
instructors' contact information
Choose the best statement for the body of the cover letter.
Because you are seeking an administrative assistant with proven organizational skills and the ability to be a team player, I want to submit my instructor's comments on a successful group project I recently led.; Courses in business, finance, and accounting have enhanced my knowledge of successful business management practices and client financial services.
You are learning about a prospective employer as you prepare for a face-to-face interview. What online resource can you use when gathering information?
Blogs, annual reports.
Brooke worked 15 years as a graphic artist, but she lost her job due to downsizing within her company. She must now write a resume to begin her search for a new job. What resume style would be best for her to use?
Chronological resume
An interview ________________-.
Expands on the information in the applicant's resume, convinces the employer of the applicant's potential, helps the applicant find out more about the job and the company
Choose the best statement for the closing of a cover letter.
My past managerial experience, in addition to my three years of marketing experience, making me a good fit for this position. I would welcome the opportunity to discuss this position with you further. You can read me by phone at (555) 555-5555, between 8:30am and 6pm, Monday to Thursday.
An important part of the job-search process is developing a personal brand. Personal branding involves ____________.
a deciding what makes you special and desirable in the job market
Janice knows three languages and has attended a special training seminar on specialized Web design. Where should she place this information on her resume?
in the Capabilities and Skills section
If you choose not to include a career objective, where should you discuss your career objectives and goals?
in your cover letter
Which of the following action verbs would provide a recruiter evidence of leadership skills?
increased, facilitated
Who will likely have a one-page resume?
individuals who are making a major career change, those who have less than ten years of experience
Select the best statement to include in an interview follow-up message.
I am inquiring about the status of the account representative position