Bus5-140 Final Exam

"Autonomation" indicates that the firm is attempting to reduce its dependence on automated equipment

FALSE

"Concurrent engineering" means that at least two engineers are involved in product design at the same time

FALSE

"Preventive maintenance" is additional maintenance done immediately after a breakdown has occurred to help prevent any further breakdowns

FALSE

"Quality Function Deployment" is a structured approach that guarantees that the highest quality product or service will be designed

FALSE

A 'House of Quality' is achieved when no department in a single location has more than 15% rejects

FALSE

A Gantt chart is built using established precedence relationships

FALSE

A basic difference between scheduling in service systems and scheduling in manufacturing systems is the random nature of requests in manufacturing systems as opposed to more uniform requests in service systems

FALSE

A benefit of lean systems is that lead times are increased allowing more time for processing

FALSE

A benefit of small lot sizes in lean systems is that each product is produced less frequently

FALSE

A functioning MRP system is required prior to adopting lean planning and control systems

FALSE

A fundamental tenet of the lean philosophy is that workers are paid based on seniority

FALSE

A major disadvantage of the SPT rule is that it tends to make very short jobs wait for a long time while longer, more important jobs are processed

FALSE

A real advantage of the lean philosophy is the reduction of co-ordination effort required

FALSE

A schedule chart depicts the loading and idle times for a group of machines or departments

FALSE

A successful conversion to a lean system requires that every vendor use lean approaches prior to the organization's implementation

FALSE

Although inventories are maintained, the goal of lean operations is to minimize safety stock

FALSE

An advantage of Gantt charts in project management is that they identify which activities can be delayed without delaying the overall project

FALSE

Basic research is done with the expectation that discoveries will have near-term commercial application

FALSE

Because scheduling is a matter of detailed execution, it has little impact on the operations strategy of an organization

FALSE

Centralized or decentralized purchasing is directly related to the size of an organization

FALSE

Commonality of components is beneficial for manufacturing but not for services

FALSE

Concurrent Engineering is another term for sequential development

FALSE

Consumers tend to resist purchasing products containing recycled materials

FALSE

Global teams provide diversity while eliminating conflicts and miscommunication

FALSE

If optimal sequencing through three work centers is desired, Johnson's Rule II is used rather than Johnson's Rule

FALSE

In lean operations, when work is completed at one work center, it is important to immediately move the completed work to the next work center to minimize idle time

FALSE

In purchasing, one's only ethical obligation is to one's suppliers

FALSE

In the lean philosophy, producing more than two order quantities represents waste

FALSE

In the lean philosophy, the larger the lot size, the easier it is to schedule

FALSE

Input/output (I/O) control refers to monitoring the productivity changes since productivity is determined by the ratio of Output to Input

FALSE

It is important to lower the water (inventory) completely to expose all the rocks (problems)

FALSE

Lean concepts include large lots to take advantage of the economies of scale

FALSE

Lean operations are unable to easily handle changes of output or product mix

FALSE

Lean purchasing requires frequent contract bidding by multiple sources to ensure the buyer of competitive prices

FALSE

Lean systems typically require that suppliers be able to provide large lots at periodic intervals

FALSE

Life-cycle assessment involves incorporating where the product or service is in its life-cycle into system-design decision-making

FALSE

Limited WIP lowers inventory carrying costs but reduces flexibility

FALSE

Line balancing is a major factor in the design and scheduling of low volume systems because of batch processing

FALSE

Mission statements should be as specific as possible regarding exactly how they will be accomplished

FALSE

Modular design increases costs of purchasing and controlling inventory compared to non-modular

FALSE

One disadvantage to RFID is that they require a 'line of sight' for reading

FALSE

One way of reducing the number of suppliers to the organization is to limit contacts to only one or two tiers of suppliers

FALSE

Preventive maintenance will eliminate the need to carry supplies of spare parts

FALSE

Priority rules are used in low-volume systems to identify an optimal processing sequence

FALSE

Priority rules are widely used to sequence jobs in high-volume systems

FALSE

Project management software eliminates conflicts when there are shared resources

FALSE

Special-purpose technology is a common way of offering increased customization in manufacturing or services without taking on additional labor costs

FALSE

Splitting a large lot after one operation beyond a bottleneck operation would reduce the overall waiting time of the bottleneck operation

FALSE

Standardization can at times lead to serious difficulties and competitive struggles, particularly when systems are running under different conditions

FALSE

The assignment method is limited to a maximum of two jobs per resource

FALSE

The importance of purchasing relates only to the cost of parts and materials purchased, which is often 60% or more of the cost of finished goods

FALSE

The lean philosophy recognizes that some work-in-process inventories are a necessary investment to allow for smooth work-flow

FALSE

The lean production philosophy has been slow to be adopted in service industries

FALSE

The materials in the supply chain flow toward the end of the chain, while the information and the dollars move toward the beginning of the chain

FALSE

The naive forecast is limited in its application to series that reflect no trend or seasonality

FALSE

The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking

FALSE

The purchasing cycle ends when the purchasing department is notified that the supplier has shipped the items

FALSE

The quantity sent to a bottleneck operation could be split into two or more process batches to better utilize a bottleneck resource rather than process the entire batch

FALSE

The single-minute exchange of die is a system for reducing defective product

FALSE

The small lot-sizing policy works well in a situation where both holding costs and setup costs are high

FALSE

The term loading, as used in scheduling, refers to choosing the order in which jobs will be processed in low-volume systems

FALSE

The three Rs - Reduce, Re-use and Recycle - are more applicable in service design than in product design

FALSE

The use of small lot sizes in lean operations is in conflict with the EOQ approach since setup costs tend to be significantly higher than holding costs

FALSE

The word "technology" is used only to refer to 'information technology'

FALSE

To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products

FALSE

Traffic management refers to truck movement within our parking areas

FALSE

Value-stream mapping is concerned strictly with the flow of materials through a production system

FALSE

When operations are often bottlenecked, additional planned idle time will improve the throughput in those areas

FALSE

When orders exceed our capacity, priority rules are used to select which orders will be accepted

FALSE

Which of the following is the last step in the operations management process chain?

Scheduling

As long as the bottleneck operations are used effectively idle time in non-bottleneck operations will not affect the overall productivity of the system

TRUE

Batch process helps maximize worker efficiency

TRUE

Bottlenecks may shift with the passage of time, so that different operations become bottleneck operations at different times

TRUE

Cycle counting can be used in motorcycle inventory control

TRUE

Decentralized purchasing can usually offer quicker response than centralized purchasing

TRUE

Design and purchasing people should work closely because changes in design, specifications, or materials can impact future purchase requirements

TRUE

E-commerce refers to the use of electronic technology to facilitate business transactions

TRUE

Every business organization is part of at least one supply chain

TRUE

Fast and simple are two common threads that run through the four building blocks of lean operations

TRUE

Frequent deliveries of small shipments can reduce inventory but also result in an increase in the transportation cost per unit

TRUE

In a balanced system, cycle time is equal to Takt time

TRUE

In lean operations, a responsibility of the cross-trained worker is to check the quality of the work of others

TRUE

In lean operations, input resources arrive for processing only after the preceding batch has been completed.

TRUE

In the decision-making hierarchy, scheduling decisions are the final step in the transformation process before actual output occurs

TRUE

In the lean approach, inventories are reduced gradually, instead of eliminating inventories as rapidly as possible

TRUE

Increased setup times equal increased work in process inventories

TRUE

Infinite loading and finite loading are two major approaches used to load work centers

TRUE

Information technology is the key to success of global supply chains

TRUE

Johnson's rule is a technique used to sequence jobs through a two-step work sequence

TRUE

Lean production systems incorporate the advantages of both mass production and craft production

TRUE

Lean production systems use a highly skilled work force and flexible equipment

TRUE

Lean systems often use layouts that are based on group technology product requirements

TRUE

Makespan is the total time needed to complete a group of jobs

TRUE

Most of the time what is called product or service design is actually a redesign of an existing product or service

TRUE

One approach to extending a product's life cycle is to promote alternate uses of the product

TRUE

One motivation for an organization to redesign its product or service is to avoid the alternative of downsizing the organization

TRUE

One of the major reasons for a company to adopt third-party logistics is to concentrate on one's core business

TRUE

One problem with lean operations is that they can lead to much frustration and disappointment of people on the shop floor due to the need for continuously monitoring and expediting resource availability

TRUE

One way that project management differs from management of more traditional activities is because of the limited lifetime of projects

TRUE

Priority rules generally assume that job setup cost is independent of processing sequence of jobs

TRUE

Producing and shipping in large lots may reduce costs but increase lead times

TRUE

Product failures can be easier to remedy with modular design

TRUE

Product liability means that a manufacturer is liable for any injuries and damages caused by a faulty product because of poor workmanship or design

TRUE

Quality and highly capable production systems are requirements for the successful implementation of lean operations

TRUE

RFID eliminates the need for counting and bar-code scanning

TRUE

Re-manufacturing refers to removing some of the components of old products and reusing them in new products

TRUE

Reducing consumer choices makes service more efficient

TRUE

Reliability refers to the ability of a product to perform its intended function under normal conditions

TRUE

Research and development (R&D) refers to organized efforts that are directed toward increasing scientific knowledge and product (or process) innovation

TRUE

Returned goods are part of reverse logistics

TRUE

Scheduling and maintaining equipment are operational decisions

TRUE

Scheduling in intermediate-volume systems has three basic issues: run size, timing, and sequence

TRUE

Sequencing is concerned with the order in which jobs are done, while loading is concerned with assigning jobs to work centers or workstations

TRUE

Service design often must take into account the degree of customer contact required

TRUE

Setup time and its associated cost can often be reduced by the use of group technology

TRUE

Some firms have structured their procurement function to include both centralized and decentralized purchasing

TRUE

Some organizations use a matrix organization to integrate the activities of specialists within a functional framework

TRUE

Standardization refers to the extent to which there is absence of variety in a product, service, or process

TRUE

Successful lean implementation requires much more than slogans and idealistic goals such as zero inventories and zero defects

TRUE

The SPT priority rule always results in the lowest average completion time

TRUE

The SPT rule minimizes idle time for subsequent operations

TRUE

The assignment model seeks an optimum matching of tasks and resources

TRUE

The demand for a product and the rate of technological change have significant impact on the length of a given phase of the product life cycle

TRUE

The four building blocks of lean operations are: product design, process design, personnel/organizational elements, and manufacturing planning and control

TRUE

The goal of lean operations is to produce output using fewer resources than traditional planning systems

TRUE

The goal of life-cycle assessment is to incorporate the environmental impact of products or services into product-design or service-design decision-making

TRUE

The naive forecast can serve as a quick and easy standard of comparison against which to judge the cost and accuracy of other techniques

TRUE

The need for supply chain management increases as globalization increases

TRUE

The output of the system cannot exceed the output of the bottleneck operation(s)

TRUE

The service function of purchasing interfaces with many area including legal, accounting, and engineering functions

TRUE

The theory of constraints has a goal of maximizing flow through the entire system

TRUE

To prevent temporary storage in a warehouse, cross docking can be used

TRUE

Using third-party fulfillment means losing control of fulfillment

TRUE

Vendor analysis is the process that evaluates the source of supply in terms of price, quality, reputation, and service

TRUE

A company's supply chain involves the flow of materials and information from suppliers, through production, to the end users.

True

A major benefit of Computer Aided Design (CAD) is the increased productivity of designers

True

An example of an operational operations management decision is inventory level management.

True

In the decision-making hierarchy, scheduling decisions are the final step in the transformation process before actual output occurs.

True

Linear Programming problems mist have a single goal or objective specified.

True

Linear and multiple regression techniques enable the study of relationships between single and multiple independent variables (such as customer feedback, historical sales figures etc..) with a dependent (such as future sales).

True

Many US manufacturers are now shifting their focus from products to both product and process improvements

True

One way that project management differs from management of more traditional activities is because of the limited time framework of projects.

True

Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all levels of management

True

People who work in the field of operations should have skills that include both knowledge and people skills.

True

The comprehensive approach used in lean systems to deal with quality includes:

designing quality into products and processes, insisting vendors provide high quality materials, & making workers responsible for producing high quality

The Five S's don't include _______

Sanitize

Third-party Logistics (3-PL):

(Outsourcing of logistics management: Transportation Warehousing and Distribution) & (Benefits: 3PL's Expertise & Knowledge, Information Technology & System & Competitive Shipping Rates)

Which of the following is an issue that designers must take into account in product and service design?

(legal, environmental, and ethical issues), reliability, standardization, range of operating conditions

In an assignment method problem, if it takes Abe 3 hours to build a birdhouse and 4 hours for a doghouse, while Betty takes 4 hours for a birdhouse and 3 hours for a doghouse, what is the reduced cost (in hours) of assigning Abe to build the doghouse?

1 hour

Which of the following smoothing constants would make an exponential smoothing forecast equivalent to a naive forecast?

1.0

In an A-B-C system, the typical percentage of the number of items in inventory for A items is about:

10

In a task assignment situation, in how many different ways can five jobs be assigned to five machines?

120

Using the latest observation in a sequence of data to forecast the next period is:

A naïve forecast

Which of the following would you not expect to see in a lean environment?

A significant number of dial schedule changes

The ultimate goal of lean operations is to have:

A smooth, rapid flow of materials through the system.

An operations strategy reflecting the lean philosophy of production should recognize that lean:

May provide a competitive advantage

Which of the following is not a type of operations?

Advertising

Similar to that in manufacturing, the service scheduling hierarchy begins with _________ and ends with _________.

Aggregate planning; detailed daily scheduling

Which of the following is not an example of a high-volume system?

Aircraft manufacturing

The primary reasons why some organizations fail are due to the following:

All of the choices: § Poor SWOT analysis § Ineffective operations strategy § Lack understanding of customer needs/wants § Short-term proft-oriented

Accuracy in forecasting can be measured by the following metrics:

Mean Absolute Deviation (MAD)

Scheduling in service systems often takes the form of:

Appointment systems & Reservation systems

The lean philosophy suggests that workers are _________

Assets

The term that refers to the automatic detection of defects is:

Autonomation

Elements of the service process in which there is little to no contact with the customer are referred to as ____________

Back-of-the-house

Outsourcing followed by __________ is not simple

Backsourcing

One important objective of purchasing is to:

Be knowledgeable about new products

Small changes in consumer demand can result in large variations in orders placed because of the____

Bullwhip effect

Two widely used metrics of variation are the __________ and the _________.

Mean; standard deviation

A popular tool for planning and scheduling simple projects, and for initial planning on more complex projects, is the:

C. Gantt chart

Designing for recycling helps facilitate ______

Compliance with regulatory enviroments

When choosing a forecasting technique, a critical trade-off that must be considered is what?

Cost and accuracy

To___ an activity means to shorten the time it will take.

Crash

The priority rule where jobs are processed according to the smallest ratio of due date to processing time is:

Current Ratio

Which of the following does not contribute to reduced setup time and cost?

Custom setup procedures for each product

Logistics management includes all of these activities except:

Customer selection

Which of the following is not usually a characteristic of successful high-volume systems?

Customized output

The term 'degrees of newness' is associated with:

Degree of design change

Building up an inventory of standard parts or modules instead of immediately producing the finished end items is the essence of:

Delayed differentiation

Which of the following is least likely to be a consideration when scheduling a high-volume system?

Demand variability

One of these is not a characteristic of a well-designed service system:

Distributive computer works

In an assignment model where there are fewer jobs than resources:

Dummy jobs are needed to solve the problem

Process design supporting lean doesn't include ______

Duplicate facilities

Which sequencing rule is designed specifically to minimize job tardiness?

EDD

Which of the following is not a benefit of small lot sizes in lean systems?

Each product is produced less frequently.

One step that isn't part of service blueprinting is:

Eliminate boundaries for the service and decide on the level of interaction needed

Which of the following is not characteristic of preventive maintenance in lean systems?

Eliminating supplies of spare parts to reduce capital investment

Which of the following is not a component of the structure of a linear programming model?

Environmental uncertainty

A forecast based on the previous forecast plus a percentage of the forecast error is a(n)

Exponentially smoothed forecast

The priority rule which will sequence jobs in the order they are received is _________

FCFS

The elimination of idle time on both bottleneck and non-bottleneck operations must be accomplished to optimize output

False

A "typical" form has roughly 90% of its current assets and as much as 30% of its working capital invest in inventory.

False

A Gannt chart is popular visual tool for displaying the established precedence relationships.

False

A Gantt chart is a basic scheduling tool that works best and only applicable to high-volume systems.

False

A hierarchical listing of what must be done during a project is called matrix.

False

Capacity Planning and Location Planning of Facilities are System Operation Decisions.

False

Forecasting techniques such as moving averages, exponential smoothing, and the naive approach all represent smoothed (averaged) values of time series data

False

Graphical linear programming can handle problems that involve any number of decision variables.

False

In a globalized economy, E-commerce involves business-to-business (B2B) interaction only.

False

In a single work center, makespan improvement can be accomplished by selecting the optimal sequencing rule

False

In the 1980's, the American manufacturers were credited with fueling the quality revolution and developed the Just-In-Time (JIT) manufacturing strategy.

False

In the A-B-C inventory classification approach, C items typically represent about 15 percent of the number of items, but 60 percent of the dollar usage.

False

In the pursuit of lean systems, concurrent engineering is not an important emlement of the product design phase as firms should focus on the current product line being manufactured on hand.

False

Lean manufacturing operations was pioneered by Ford Motors in the mid 1900s.

False

Once a project is approved and underway, project managers are only responsible for effectively managing time and costs which, if done well, will assure project completion on time and on budget.

False

Once accepted by managers, forecasts should not be adjusted regardless of new input since many plans have been made using the original forecast.

False

One of the main advantages of standardization is that it increases the potential variety of products.

False

Operations Management is primarily responsible for managing the demand while the Sales and Marketing function is managing the supply within a firm.

False

Operations, marketing, and finance function independently of each other in most organizations.

False

Profit maximization could be an objective of an LP problem; but cost minimization cannot be the objective an LP problem.

False

Qualitative forecasting approach is one that uses data, historical figures, and statistical methods to conduct the forecast.

False

The naive approach to forecasting requires a linear trend line

False

The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.

False

The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.

False

Using third-party logistics involves using your organization's logistics function to ship to customers that are not officially part of the supply chain

False

Which of the following would influence executive management in organizations to devote strategic efforts on improving supply chain management?

Increased global competition

The region which satisfies all of the constraints in graphical linear programming is called the:

Feasible solution space

Which of the following is not an assumption of priority rules?

Finite loading is assumed.

A factor that makes it desirable for business organizations to actively manage their supply chains is:

Increasing globalization

Which of the following is critical to effective yield management?

Forecasting

Which of the following is not a benefit of RFID?

Frequent deliveries of smaller shipments

A popular visual tool for planning and scheduling simple projects, and for monitoring progress, is the:

Gantt Chart

The more __________ a company's supply chain, the more difficult it is to ensure that the supply chain is managed ethically.

Global

Which of the following contributes to the competitive advantage enjoyed by firms using lean production?

Greater flexibility to cope with change

Which of the following would not contribute to the leaning of services?

Have services workers handle multiple tasks

Primary considerations in scheduling high-volume systems involve: (I) coordinating the flow of inputs (II) overcoming the disruptions to planned outputs (III) assigning workers to work centers

I and II

Scheduling in service systems may involve scheduling (I) the workforce, (II) the equipment, and (III) customers.

I, II, and III

RFID chips: (I) are used to track goods in distribution (II) are used to track job progress in production (III) are used to provide special instructions to operators (IV) can be used in inventory record keeping

I, II, and IV

Which of the following is part of the purchasing cycle? (I) Purchasing selects a supplier (II) Orders from vendors are received (III) Purchasing receives a requisition

I,II, and III

Which of the following is not one of the six decision in project management?

II (I) Selecting the project team (II) Deciding on the project manager's title (III) Managing and controlling project resources (IV) Deciding which projects to implement (V) Selecting the project manager

The advantages of standardization include which of the following? (I.) The opportunity to freeze design at a very early stage (II.) Fewer parts to deal with in inventory (III.) Reduced training cost and time (IV.) Purchasing is more routine

II,III, IV

The two different approaches to load work centers in job-shop scheduling are:

Infinite loading and finite loading

Which of the following stages is that one in which the project's expected costs, benefits, and risk are assessed?

Initiating

The term 'standardization' is closely associated with:

Interchangeability

A stock or store of good is called a(n):

Inventory

Which of the following is not true about re-manufacturing?

It produces high quality products easily.

Which of the following statements about Computer-Aided Design (CAD) is not true?

It requires relatively less monetary investment to transition from traditional design approach

The basis for use of the beta distribution in PERT is:

Its adaptability

Project management differs from management of more traditional activities mainly because of:

Its limited time frame & Its unique, defined set of activities

Having a vendor be responsible for managing the restocking of inventory is what is meant by the term ___________

JIT II

A scheduling rule used for sequencing jobs through two work centers is:

Johnson's rule

"Must have", "expected" and "excitement" characteristics are categories in the ____ model

Kano

A disadvantage of global teams for product design is that:

Lack of face-to-face meetings is absent since members are located everywhere.

A potential obstacle to conversion to a lean system is

Lack of worker cooperation Organizational culture conflict with lean approach, Supplier resistance Lack of management commitment

Which of the following is not a benefit of effective supply chain management?

Larger number of suppliers

The EDD priority rule usually does well with regard to _______

Lateness

The assessment of the environmental impact of a product or service throughout its useful life is called:

Life cycle analysis

With regard to suppliers, lean systems typically involve:

Long-term relationships

With regard to suppliers, lean systems typically require:

Long-term relationships and commitments

With regard to suppliers, lean systems typically require:

Long-term relationships with commitments with key vendors.

Which of the following is not a goal of supply chain management?

Lowest possible transportation costs

Which of the following is a principle required for ethical behavior in purchasing?

Loyalty to employer, justice to those you deal with, faith in your profession

A work center can be a ___________

Machine, Group of machines, department, facility

Which of the following is a potential weakness of using sales force opinions in demand forecasting?

Members of the sales force can have difficulty distinguishing between what customers would like to do and what they actually will do.

A common objective of both MRP and the lean philosophy is to:

Minimize inventory

A basic requirement for operating with the low inventories present in lean systems is:

Major problems must have been solved

Which of these pairs of functions would tend to be affected most dramatically by a product or service redesign?

Marketing and Operations

Using the latest observation in a sequence of data to forecast the next period is:

Naïve Forecast

When considering re-use issues for a given product, an important factor to take into account is that product's _______

None of the assembly

In the lean philosophy, the ideal lot size is:

One unit

Scheduling personnel is an example of an operations management:

Operational Decision

The external elements of SWOT analysis are:

Opportunities and threats.

An organization's mission statement serves as the basis for:

Organizational Goal

________has/have helped firms to concentrate on their core business.

Outsourcing

Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves, This increased level of _____________ is leading to increased emphasis on ____________ management

Outsourcing; Supply Chain

The purchasing cycle begins with:

Receiving a requisition

Gantt charts are most closely associated with ____

PERT

The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the:

Pareto Phenomenon

Which of the following is not one of the phases of product design and development?

Performance applied research

Which of the following interactions with vendors would potentially lead to inventory reductions?

Reduced lead times

The goal of value analysis is to find ways of _______

Reducing the cost of parts and materials & Improving the performance of the product or service

Which of the following is not a form of risk reduction in project management?

Scenario analysis

Which of the following is typically the largest of all inventory costs?

Produce cost

Once a project is underway, the project manager usually is not responsible for effectively managing:

Project priority

Scheduled due dates are the result of:

Promises to customers, MRP Processing, Managerial Decisions, Our competitor's promises

The interface between the firm and its suppliers is:

Purchasing

The activity which begins with a request from within the organization is:

Purchasing Cycle

Which of the following is not one of the assumptions of the basic EOQ model?

Quantity discounts are available

Which of the following is not a benefit of centralized purchasing?

Quick response to local needs

The automatic identification of material is part of/facilitated by:

RFID

Real time information about product movement on store shelves could benefit from the use of

Radio Frequency Identification Tags

Real time information about product movement on store shelves could benefit from the use of:

Radio Frequency Identification Tags

Incorporating design for disassembly (DFD) principles in product design helps firms with ___________ design issues

Re-use

Which of the following is not an element of the project management triangle?

Resources

One upside to terminating a project that is not going as well as planned is that:

Resources can perhaps be out tot better use elsewhere.

The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:

Reverse engineering

A lean systems method of asking questions about a process is the ____ approach.

SW2H

Because the lean philosophy is so consequential competitively, firms are often advised to adopt it ________

Sequentially over time

The scheduling sequencing rule which always results in the lowest average completion (flow) time is the:

Shortest processing time first (SPT) rule

Once we go beyond two decision variables, typically the ___ method of linear programming must be used.

Simplex

Applied research has the objective of achieving commercial applications for new ideas

TRUE

Although lean systems tend to produce standardized product lines, to provide production variety without accompanying waste, lean producers often use ____ in ____.

Standardized parts; modular designs

Product design and choice of location are examples of _______ decisions

Strategic

Which of the following is not a measure of the reliability of the supply chain?

Supply chain response time

Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems? .

Sustainability

Product design and process selection are examples of decisions that are:

System Design

"Concurrent engineering" brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach

TRUE

"Design for production" takes into account the capabilities of the organization to produce or deliver a given product or service

TRUE

"Flow-shop scheduling" is used in high volume systems

TRUE

A Gantt chart is a basic scheduling tool that is most useful in low-volume systems

TRUE

A basic requirement for operating with low inventories in lean systems is that major system problems must already have been solved and new problems will be solved as they appear

TRUE

A benefit of the lean philosophy is the flexibility to respond quickly to changing customer requirements

TRUE

A disadvantage of standardization is the possibility of standardizing designs too early, which may make it difficult to modify in the future

TRUE

A mission statement should provide a guide for the formulation of strategies for the organization

TRUE

A schedule chart can be used to monitor job progress

TRUE

A service blueprint is quite similar to an architectural drawing

TRUE

An advantage of decentralized purchasing is the attention given to local needs

TRUE

The two types of decisions that are relevant to supply chain management are:

Tactical, operational

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision-makers to consider ______________ in response to the ____________

Technology; Impact of random variation

One disadvantage of appointment systems is:

The Customer's desired time may be already taken

A business that is rated highly by its customers for service quality will tend to be more profitable than a business that is rated poorly.

True

A scheduling technique used to achieve an optimum, one-to-one matching of tasks and resources is:

The assignment method

Average completion (flow) time for a schedule sequence at a work center is:

The sum of jobs' flow times divided by the number of jobs

When lean is used in the context of services, which of the following is most often the focus?

The time needed to perform a service

Service design generally differs from product design in which of the following ways?

There is less latitude in detecting and correcting errors prior to delivery.

Which of the following is not a limitation of PERT and similar project-scheduling techniques?

They force the manager to organize and quantify information

Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable

This is an example of _________. creeping featurism

Scheduling pertains to:

Timing the use of specific resources

Which of the following is not a reason for redesigning a product or service?

To increase the level of employee satisfaction

Which of the following is not a measure for judging the effectiveness of a schedule sequence?

Total number of jobs at the work center

As pioneered by Henry Gantt in the early 1900's, the schedule chart can be used to monitor job progress.

True

Both the demand for a product and the rate of technological change have a significant impact on the length of a given phase of the product life cycle.

True

Concurrent engineering brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.

True

Creating an effective supply chain requires linking the marketing, distribution, and supplier channels.

True

DVD recorders would be an example of independent demand items.

True

Delayed differentiation and modular design are tactics for mass customization

True

Forecasts of future sales demand are used by operations people to plan capacity, workforce, faculty and equipment levels.

True

Good project management is very important with virtual teams.

True

In Gartner Research results published on the Top 25 supply chain firms, inventory turnover time was used a measured of performance.

True

In a lean environment, anything not essential to the product or process is viewed as waste.

True

In a pull system, excess inventory in front of a workstation indicates problems at that workstation.

True

In a scheduling process, loading is the determination of which work centers should perform which jobs.

True

The goal of lean operations is to produce output using few resources than traditional planning systems.

True

The goal of supply chain management is to synchronize supply and demand of all of the organizations that are part of the chain.

True

The hierarchy and sequence of planning and decision-making is: mission, organizational strategy, tactics, and operational decisions.

True

The network diagram shows sequential relationships among major activities on a project.

True

The overall objective of inventory management is to achieve satisfactory levels of customers service while keeping inveotry costs reasonable

True

The purpose of the forecast should be established as the first step in the forecasting process so that the level of detail such as sales demand, amount of resources required, and acceptable accuracy level can be understood,

True

The theory of constraints has a goal of maximizing flow through the entire system quantity of inventory in front of a workstation indicates problems at that workstation.

True

Tracking productivity measures over time enables managers to judge organizational performance and decide where improvements are needed.

True

Technology choices seldom affect:

Union Activity

Which one of the following is not a factor of successful product and service design?

Use computerized design techniques

A software company is weighing whether to release a new version of its software. The company can go ahead and release the version now and correct flaws with subsequent patches or upgrades, or it can wait until the new version is reasonably bug-free. This is an example of _____.

Vaporware

A major difference between manufacturing and service systems in terms of scheduling is:

Variability in arrival and service rates

A firm pursuing a strategy based on customization and variety will tend to structure and manager its supply chain to accommodate more _____________ than a firm pursuing a strategy based on low-cost and high-volume

Variation

Which of the following is characteristic of the lean philosophy?

Vendors are co-workers, essentially other departments of our organization

The Kaizen philosophy applies to ________

Waste

Which of the following questions is not answered by value stream mapping?

Where are the best opportunities to extract more value from customers?

A hierarchical listing of what must be done in a project is called:

Work Breakdown Structure

A method used for establishing a logical framework for identifying the required activities for the project is called:

Work Breakdown Structure

Which of the following would probably not involve the use of PERT?

Writing a poem

Organizations with fixed, perishable capacity such as the airline and hospitality industry can benefit from:

Yield Management

Kaizen

a Japanese business philosophy of continuous improvement of working practices, personal efficiency, etc.

A forecast based on the assignment of weights on the assignment of weights on the recent actual values is:

a weighted moving average forecast

The ultimate objective in a lean system is:

balance and rapid flow

A successful conversion to a lean system requires that the conversion:

convert vendors to lean as one of the last steps

In services, flowcharts are useful for _______________

identifying and determining the sequence of customer and service actions and interactions

The advantage(s) a precedence diagram has over a Gantt chart is(are):

its ability to reveal relationships among activities & it can easily show networks.

Products or services with a high degree of similarity of features and components are called:

product families

The purpose of "cycle counting" is to:

reduce discrepancies between inventory records and actual