Bus5-140 Final Exam
"Autonomation" indicates that the firm is attempting to reduce its dependence on automated equipment
FALSE
"Concurrent engineering" means that at least two engineers are involved in product design at the same time
FALSE
"Preventive maintenance" is additional maintenance done immediately after a breakdown has occurred to help prevent any further breakdowns
FALSE
"Quality Function Deployment" is a structured approach that guarantees that the highest quality product or service will be designed
FALSE
A 'House of Quality' is achieved when no department in a single location has more than 15% rejects
FALSE
A Gantt chart is built using established precedence relationships
FALSE
A basic difference between scheduling in service systems and scheduling in manufacturing systems is the random nature of requests in manufacturing systems as opposed to more uniform requests in service systems
FALSE
A benefit of lean systems is that lead times are increased allowing more time for processing
FALSE
A benefit of small lot sizes in lean systems is that each product is produced less frequently
FALSE
A functioning MRP system is required prior to adopting lean planning and control systems
FALSE
A fundamental tenet of the lean philosophy is that workers are paid based on seniority
FALSE
A major disadvantage of the SPT rule is that it tends to make very short jobs wait for a long time while longer, more important jobs are processed
FALSE
A real advantage of the lean philosophy is the reduction of co-ordination effort required
FALSE
A schedule chart depicts the loading and idle times for a group of machines or departments
FALSE
A successful conversion to a lean system requires that every vendor use lean approaches prior to the organization's implementation
FALSE
Although inventories are maintained, the goal of lean operations is to minimize safety stock
FALSE
An advantage of Gantt charts in project management is that they identify which activities can be delayed without delaying the overall project
FALSE
Basic research is done with the expectation that discoveries will have near-term commercial application
FALSE
Because scheduling is a matter of detailed execution, it has little impact on the operations strategy of an organization
FALSE
Centralized or decentralized purchasing is directly related to the size of an organization
FALSE
Commonality of components is beneficial for manufacturing but not for services
FALSE
Concurrent Engineering is another term for sequential development
FALSE
Consumers tend to resist purchasing products containing recycled materials
FALSE
Global teams provide diversity while eliminating conflicts and miscommunication
FALSE
If optimal sequencing through three work centers is desired, Johnson's Rule II is used rather than Johnson's Rule
FALSE
In lean operations, when work is completed at one work center, it is important to immediately move the completed work to the next work center to minimize idle time
FALSE
In purchasing, one's only ethical obligation is to one's suppliers
FALSE
In the lean philosophy, producing more than two order quantities represents waste
FALSE
In the lean philosophy, the larger the lot size, the easier it is to schedule
FALSE
Input/output (I/O) control refers to monitoring the productivity changes since productivity is determined by the ratio of Output to Input
FALSE
It is important to lower the water (inventory) completely to expose all the rocks (problems)
FALSE
Lean concepts include large lots to take advantage of the economies of scale
FALSE
Lean operations are unable to easily handle changes of output or product mix
FALSE
Lean purchasing requires frequent contract bidding by multiple sources to ensure the buyer of competitive prices
FALSE
Lean systems typically require that suppliers be able to provide large lots at periodic intervals
FALSE
Life-cycle assessment involves incorporating where the product or service is in its life-cycle into system-design decision-making
FALSE
Limited WIP lowers inventory carrying costs but reduces flexibility
FALSE
Line balancing is a major factor in the design and scheduling of low volume systems because of batch processing
FALSE
Mission statements should be as specific as possible regarding exactly how they will be accomplished
FALSE
Modular design increases costs of purchasing and controlling inventory compared to non-modular
FALSE
One disadvantage to RFID is that they require a 'line of sight' for reading
FALSE
One way of reducing the number of suppliers to the organization is to limit contacts to only one or two tiers of suppliers
FALSE
Preventive maintenance will eliminate the need to carry supplies of spare parts
FALSE
Priority rules are used in low-volume systems to identify an optimal processing sequence
FALSE
Priority rules are widely used to sequence jobs in high-volume systems
FALSE
Project management software eliminates conflicts when there are shared resources
FALSE
Special-purpose technology is a common way of offering increased customization in manufacturing or services without taking on additional labor costs
FALSE
Splitting a large lot after one operation beyond a bottleneck operation would reduce the overall waiting time of the bottleneck operation
FALSE
Standardization can at times lead to serious difficulties and competitive struggles, particularly when systems are running under different conditions
FALSE
The assignment method is limited to a maximum of two jobs per resource
FALSE
The importance of purchasing relates only to the cost of parts and materials purchased, which is often 60% or more of the cost of finished goods
FALSE
The lean philosophy recognizes that some work-in-process inventories are a necessary investment to allow for smooth work-flow
FALSE
The lean production philosophy has been slow to be adopted in service industries
FALSE
The materials in the supply chain flow toward the end of the chain, while the information and the dollars move toward the beginning of the chain
FALSE
The naive forecast is limited in its application to series that reflect no trend or seasonality
FALSE
The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking
FALSE
The purchasing cycle ends when the purchasing department is notified that the supplier has shipped the items
FALSE
The quantity sent to a bottleneck operation could be split into two or more process batches to better utilize a bottleneck resource rather than process the entire batch
FALSE
The single-minute exchange of die is a system for reducing defective product
FALSE
The small lot-sizing policy works well in a situation where both holding costs and setup costs are high
FALSE
The term loading, as used in scheduling, refers to choosing the order in which jobs will be processed in low-volume systems
FALSE
The three Rs - Reduce, Re-use and Recycle - are more applicable in service design than in product design
FALSE
The use of small lot sizes in lean operations is in conflict with the EOQ approach since setup costs tend to be significantly higher than holding costs
FALSE
The word "technology" is used only to refer to 'information technology'
FALSE
To save money, it is essential that designers revise the production capabilities to meet the requirements of the new products
FALSE
Traffic management refers to truck movement within our parking areas
FALSE
Value-stream mapping is concerned strictly with the flow of materials through a production system
FALSE
When operations are often bottlenecked, additional planned idle time will improve the throughput in those areas
FALSE
When orders exceed our capacity, priority rules are used to select which orders will be accepted
FALSE
Which of the following is the last step in the operations management process chain?
Scheduling
As long as the bottleneck operations are used effectively idle time in non-bottleneck operations will not affect the overall productivity of the system
TRUE
Batch process helps maximize worker efficiency
TRUE
Bottlenecks may shift with the passage of time, so that different operations become bottleneck operations at different times
TRUE
Cycle counting can be used in motorcycle inventory control
TRUE
Decentralized purchasing can usually offer quicker response than centralized purchasing
TRUE
Design and purchasing people should work closely because changes in design, specifications, or materials can impact future purchase requirements
TRUE
E-commerce refers to the use of electronic technology to facilitate business transactions
TRUE
Every business organization is part of at least one supply chain
TRUE
Fast and simple are two common threads that run through the four building blocks of lean operations
TRUE
Frequent deliveries of small shipments can reduce inventory but also result in an increase in the transportation cost per unit
TRUE
In a balanced system, cycle time is equal to Takt time
TRUE
In lean operations, a responsibility of the cross-trained worker is to check the quality of the work of others
TRUE
In lean operations, input resources arrive for processing only after the preceding batch has been completed.
TRUE
In the decision-making hierarchy, scheduling decisions are the final step in the transformation process before actual output occurs
TRUE
In the lean approach, inventories are reduced gradually, instead of eliminating inventories as rapidly as possible
TRUE
Increased setup times equal increased work in process inventories
TRUE
Infinite loading and finite loading are two major approaches used to load work centers
TRUE
Information technology is the key to success of global supply chains
TRUE
Johnson's rule is a technique used to sequence jobs through a two-step work sequence
TRUE
Lean production systems incorporate the advantages of both mass production and craft production
TRUE
Lean production systems use a highly skilled work force and flexible equipment
TRUE
Lean systems often use layouts that are based on group technology product requirements
TRUE
Makespan is the total time needed to complete a group of jobs
TRUE
Most of the time what is called product or service design is actually a redesign of an existing product or service
TRUE
One approach to extending a product's life cycle is to promote alternate uses of the product
TRUE
One motivation for an organization to redesign its product or service is to avoid the alternative of downsizing the organization
TRUE
One of the major reasons for a company to adopt third-party logistics is to concentrate on one's core business
TRUE
One problem with lean operations is that they can lead to much frustration and disappointment of people on the shop floor due to the need for continuously monitoring and expediting resource availability
TRUE
One way that project management differs from management of more traditional activities is because of the limited lifetime of projects
TRUE
Priority rules generally assume that job setup cost is independent of processing sequence of jobs
TRUE
Producing and shipping in large lots may reduce costs but increase lead times
TRUE
Product failures can be easier to remedy with modular design
TRUE
Product liability means that a manufacturer is liable for any injuries and damages caused by a faulty product because of poor workmanship or design
TRUE
Quality and highly capable production systems are requirements for the successful implementation of lean operations
TRUE
RFID eliminates the need for counting and bar-code scanning
TRUE
Re-manufacturing refers to removing some of the components of old products and reusing them in new products
TRUE
Reducing consumer choices makes service more efficient
TRUE
Reliability refers to the ability of a product to perform its intended function under normal conditions
TRUE
Research and development (R&D) refers to organized efforts that are directed toward increasing scientific knowledge and product (or process) innovation
TRUE
Returned goods are part of reverse logistics
TRUE
Scheduling and maintaining equipment are operational decisions
TRUE
Scheduling in intermediate-volume systems has three basic issues: run size, timing, and sequence
TRUE
Sequencing is concerned with the order in which jobs are done, while loading is concerned with assigning jobs to work centers or workstations
TRUE
Service design often must take into account the degree of customer contact required
TRUE
Setup time and its associated cost can often be reduced by the use of group technology
TRUE
Some firms have structured their procurement function to include both centralized and decentralized purchasing
TRUE
Some organizations use a matrix organization to integrate the activities of specialists within a functional framework
TRUE
Standardization refers to the extent to which there is absence of variety in a product, service, or process
TRUE
Successful lean implementation requires much more than slogans and idealistic goals such as zero inventories and zero defects
TRUE
The SPT priority rule always results in the lowest average completion time
TRUE
The SPT rule minimizes idle time for subsequent operations
TRUE
The assignment model seeks an optimum matching of tasks and resources
TRUE
The demand for a product and the rate of technological change have significant impact on the length of a given phase of the product life cycle
TRUE
The four building blocks of lean operations are: product design, process design, personnel/organizational elements, and manufacturing planning and control
TRUE
The goal of lean operations is to produce output using fewer resources than traditional planning systems
TRUE
The goal of life-cycle assessment is to incorporate the environmental impact of products or services into product-design or service-design decision-making
TRUE
The naive forecast can serve as a quick and easy standard of comparison against which to judge the cost and accuracy of other techniques
TRUE
The need for supply chain management increases as globalization increases
TRUE
The output of the system cannot exceed the output of the bottleneck operation(s)
TRUE
The service function of purchasing interfaces with many area including legal, accounting, and engineering functions
TRUE
The theory of constraints has a goal of maximizing flow through the entire system
TRUE
To prevent temporary storage in a warehouse, cross docking can be used
TRUE
Using third-party fulfillment means losing control of fulfillment
TRUE
Vendor analysis is the process that evaluates the source of supply in terms of price, quality, reputation, and service
TRUE
A company's supply chain involves the flow of materials and information from suppliers, through production, to the end users.
True
A major benefit of Computer Aided Design (CAD) is the increased productivity of designers
True
An example of an operational operations management decision is inventory level management.
True
In the decision-making hierarchy, scheduling decisions are the final step in the transformation process before actual output occurs.
True
Linear Programming problems mist have a single goal or objective specified.
True
Linear and multiple regression techniques enable the study of relationships between single and multiple independent variables (such as customer feedback, historical sales figures etc..) with a dependent (such as future sales).
True
Many US manufacturers are now shifting their focus from products to both product and process improvements
True
One way that project management differs from management of more traditional activities is because of the limited time framework of projects.
True
Pareto phenomenon is one of the most important and pervasive concepts that can be applied at all levels of management
True
People who work in the field of operations should have skills that include both knowledge and people skills.
True
The comprehensive approach used in lean systems to deal with quality includes:
designing quality into products and processes, insisting vendors provide high quality materials, & making workers responsible for producing high quality
The Five S's don't include _______
Sanitize
Third-party Logistics (3-PL):
(Outsourcing of logistics management: Transportation Warehousing and Distribution) & (Benefits: 3PL's Expertise & Knowledge, Information Technology & System & Competitive Shipping Rates)
Which of the following is an issue that designers must take into account in product and service design?
(legal, environmental, and ethical issues), reliability, standardization, range of operating conditions
In an assignment method problem, if it takes Abe 3 hours to build a birdhouse and 4 hours for a doghouse, while Betty takes 4 hours for a birdhouse and 3 hours for a doghouse, what is the reduced cost (in hours) of assigning Abe to build the doghouse?
1 hour
Which of the following smoothing constants would make an exponential smoothing forecast equivalent to a naive forecast?
1.0
In an A-B-C system, the typical percentage of the number of items in inventory for A items is about:
10
In a task assignment situation, in how many different ways can five jobs be assigned to five machines?
120
Using the latest observation in a sequence of data to forecast the next period is:
A naïve forecast
Which of the following would you not expect to see in a lean environment?
A significant number of dial schedule changes
The ultimate goal of lean operations is to have:
A smooth, rapid flow of materials through the system.
An operations strategy reflecting the lean philosophy of production should recognize that lean:
May provide a competitive advantage
Which of the following is not a type of operations?
Advertising
Similar to that in manufacturing, the service scheduling hierarchy begins with _________ and ends with _________.
Aggregate planning; detailed daily scheduling
Which of the following is not an example of a high-volume system?
Aircraft manufacturing
The primary reasons why some organizations fail are due to the following:
All of the choices: § Poor SWOT analysis § Ineffective operations strategy § Lack understanding of customer needs/wants § Short-term proft-oriented
Accuracy in forecasting can be measured by the following metrics:
Mean Absolute Deviation (MAD)
Scheduling in service systems often takes the form of:
Appointment systems & Reservation systems
The lean philosophy suggests that workers are _________
Assets
The term that refers to the automatic detection of defects is:
Autonomation
Elements of the service process in which there is little to no contact with the customer are referred to as ____________
Back-of-the-house
Outsourcing followed by __________ is not simple
Backsourcing
One important objective of purchasing is to:
Be knowledgeable about new products
Small changes in consumer demand can result in large variations in orders placed because of the____
Bullwhip effect
Two widely used metrics of variation are the __________ and the _________.
Mean; standard deviation
A popular tool for planning and scheduling simple projects, and for initial planning on more complex projects, is the:
C. Gantt chart
Designing for recycling helps facilitate ______
Compliance with regulatory enviroments
When choosing a forecasting technique, a critical trade-off that must be considered is what?
Cost and accuracy
To___ an activity means to shorten the time it will take.
Crash
The priority rule where jobs are processed according to the smallest ratio of due date to processing time is:
Current Ratio
Which of the following does not contribute to reduced setup time and cost?
Custom setup procedures for each product
Logistics management includes all of these activities except:
Customer selection
Which of the following is not usually a characteristic of successful high-volume systems?
Customized output
The term 'degrees of newness' is associated with:
Degree of design change
Building up an inventory of standard parts or modules instead of immediately producing the finished end items is the essence of:
Delayed differentiation
Which of the following is least likely to be a consideration when scheduling a high-volume system?
Demand variability
One of these is not a characteristic of a well-designed service system:
Distributive computer works
In an assignment model where there are fewer jobs than resources:
Dummy jobs are needed to solve the problem
Process design supporting lean doesn't include ______
Duplicate facilities
Which sequencing rule is designed specifically to minimize job tardiness?
EDD
Which of the following is not a benefit of small lot sizes in lean systems?
Each product is produced less frequently.
One step that isn't part of service blueprinting is:
Eliminate boundaries for the service and decide on the level of interaction needed
Which of the following is not characteristic of preventive maintenance in lean systems?
Eliminating supplies of spare parts to reduce capital investment
Which of the following is not a component of the structure of a linear programming model?
Environmental uncertainty
A forecast based on the previous forecast plus a percentage of the forecast error is a(n)
Exponentially smoothed forecast
The priority rule which will sequence jobs in the order they are received is _________
FCFS
The elimination of idle time on both bottleneck and non-bottleneck operations must be accomplished to optimize output
False
A "typical" form has roughly 90% of its current assets and as much as 30% of its working capital invest in inventory.
False
A Gannt chart is popular visual tool for displaying the established precedence relationships.
False
A Gantt chart is a basic scheduling tool that works best and only applicable to high-volume systems.
False
A hierarchical listing of what must be done during a project is called matrix.
False
Capacity Planning and Location Planning of Facilities are System Operation Decisions.
False
Forecasting techniques such as moving averages, exponential smoothing, and the naive approach all represent smoothed (averaged) values of time series data
False
Graphical linear programming can handle problems that involve any number of decision variables.
False
In a globalized economy, E-commerce involves business-to-business (B2B) interaction only.
False
In a single work center, makespan improvement can be accomplished by selecting the optimal sequencing rule
False
In the 1980's, the American manufacturers were credited with fueling the quality revolution and developed the Just-In-Time (JIT) manufacturing strategy.
False
In the A-B-C inventory classification approach, C items typically represent about 15 percent of the number of items, but 60 percent of the dollar usage.
False
In the pursuit of lean systems, concurrent engineering is not an important emlement of the product design phase as firms should focus on the current product line being manufactured on hand.
False
Lean manufacturing operations was pioneered by Ford Motors in the mid 1900s.
False
Once a project is approved and underway, project managers are only responsible for effectively managing time and costs which, if done well, will assure project completion on time and on budget.
False
Once accepted by managers, forecasts should not be adjusted regardless of new input since many plans have been made using the original forecast.
False
One of the main advantages of standardization is that it increases the potential variety of products.
False
Operations Management is primarily responsible for managing the demand while the Sales and Marketing function is managing the supply within a firm.
False
Operations, marketing, and finance function independently of each other in most organizations.
False
Profit maximization could be an objective of an LP problem; but cost minimization cannot be the objective an LP problem.
False
Qualitative forecasting approach is one that uses data, historical figures, and statistical methods to conduct the forecast.
False
The naive approach to forecasting requires a linear trend line
False
The operations manager has primary responsibility for making operations system design decisions, such as system capacity and location of facilities.
False
The process of dismantling and inspecting a competitor's product to discover product improvement is called benchmarking.
False
Using third-party logistics involves using your organization's logistics function to ship to customers that are not officially part of the supply chain
False
Which of the following would influence executive management in organizations to devote strategic efforts on improving supply chain management?
Increased global competition
The region which satisfies all of the constraints in graphical linear programming is called the:
Feasible solution space
Which of the following is not an assumption of priority rules?
Finite loading is assumed.
A factor that makes it desirable for business organizations to actively manage their supply chains is:
Increasing globalization
Which of the following is critical to effective yield management?
Forecasting
Which of the following is not a benefit of RFID?
Frequent deliveries of smaller shipments
A popular visual tool for planning and scheduling simple projects, and for monitoring progress, is the:
Gantt Chart
The more __________ a company's supply chain, the more difficult it is to ensure that the supply chain is managed ethically.
Global
Which of the following contributes to the competitive advantage enjoyed by firms using lean production?
Greater flexibility to cope with change
Which of the following would not contribute to the leaning of services?
Have services workers handle multiple tasks
Primary considerations in scheduling high-volume systems involve: (I) coordinating the flow of inputs (II) overcoming the disruptions to planned outputs (III) assigning workers to work centers
I and II
Scheduling in service systems may involve scheduling (I) the workforce, (II) the equipment, and (III) customers.
I, II, and III
RFID chips: (I) are used to track goods in distribution (II) are used to track job progress in production (III) are used to provide special instructions to operators (IV) can be used in inventory record keeping
I, II, and IV
Which of the following is part of the purchasing cycle? (I) Purchasing selects a supplier (II) Orders from vendors are received (III) Purchasing receives a requisition
I,II, and III
Which of the following is not one of the six decision in project management?
II (I) Selecting the project team (II) Deciding on the project manager's title (III) Managing and controlling project resources (IV) Deciding which projects to implement (V) Selecting the project manager
The advantages of standardization include which of the following? (I.) The opportunity to freeze design at a very early stage (II.) Fewer parts to deal with in inventory (III.) Reduced training cost and time (IV.) Purchasing is more routine
II,III, IV
The two different approaches to load work centers in job-shop scheduling are:
Infinite loading and finite loading
Which of the following stages is that one in which the project's expected costs, benefits, and risk are assessed?
Initiating
The term 'standardization' is closely associated with:
Interchangeability
A stock or store of good is called a(n):
Inventory
Which of the following is not true about re-manufacturing?
It produces high quality products easily.
Which of the following statements about Computer-Aided Design (CAD) is not true?
It requires relatively less monetary investment to transition from traditional design approach
The basis for use of the beta distribution in PERT is:
Its adaptability
Project management differs from management of more traditional activities mainly because of:
Its limited time frame & Its unique, defined set of activities
Having a vendor be responsible for managing the restocking of inventory is what is meant by the term ___________
JIT II
A scheduling rule used for sequencing jobs through two work centers is:
Johnson's rule
"Must have", "expected" and "excitement" characteristics are categories in the ____ model
Kano
A disadvantage of global teams for product design is that:
Lack of face-to-face meetings is absent since members are located everywhere.
A potential obstacle to conversion to a lean system is
Lack of worker cooperation Organizational culture conflict with lean approach, Supplier resistance Lack of management commitment
Which of the following is not a benefit of effective supply chain management?
Larger number of suppliers
The EDD priority rule usually does well with regard to _______
Lateness
The assessment of the environmental impact of a product or service throughout its useful life is called:
Life cycle analysis
With regard to suppliers, lean systems typically involve:
Long-term relationships
With regard to suppliers, lean systems typically require:
Long-term relationships and commitments
With regard to suppliers, lean systems typically require:
Long-term relationships with commitments with key vendors.
Which of the following is not a goal of supply chain management?
Lowest possible transportation costs
Which of the following is a principle required for ethical behavior in purchasing?
Loyalty to employer, justice to those you deal with, faith in your profession
A work center can be a ___________
Machine, Group of machines, department, facility
Which of the following is a potential weakness of using sales force opinions in demand forecasting?
Members of the sales force can have difficulty distinguishing between what customers would like to do and what they actually will do.
A common objective of both MRP and the lean philosophy is to:
Minimize inventory
A basic requirement for operating with the low inventories present in lean systems is:
Major problems must have been solved
Which of these pairs of functions would tend to be affected most dramatically by a product or service redesign?
Marketing and Operations
Using the latest observation in a sequence of data to forecast the next period is:
Naïve Forecast
When considering re-use issues for a given product, an important factor to take into account is that product's _______
None of the assembly
In the lean philosophy, the ideal lot size is:
One unit
Scheduling personnel is an example of an operations management:
Operational Decision
The external elements of SWOT analysis are:
Opportunities and threats.
An organization's mission statement serves as the basis for:
Organizational Goal
________has/have helped firms to concentrate on their core business.
Outsourcing
Modern firms increasingly rely on other firms to supply goods and services instead of doing these tasks themselves, This increased level of _____________ is leading to increased emphasis on ____________ management
Outsourcing; Supply Chain
The purchasing cycle begins with:
Receiving a requisition
Gantt charts are most closely associated with ____
PERT
The fact that a few improvements in a few key areas of operations will have more impact than many improvements in many other areas is consistent with the:
Pareto Phenomenon
Which of the following is not one of the phases of product design and development?
Performance applied research
Which of the following interactions with vendors would potentially lead to inventory reductions?
Reduced lead times
The goal of value analysis is to find ways of _______
Reducing the cost of parts and materials & Improving the performance of the product or service
Which of the following is not a form of risk reduction in project management?
Scenario analysis
Which of the following is typically the largest of all inventory costs?
Produce cost
Once a project is underway, the project manager usually is not responsible for effectively managing:
Project priority
Scheduled due dates are the result of:
Promises to customers, MRP Processing, Managerial Decisions, Our competitor's promises
The interface between the firm and its suppliers is:
Purchasing
The activity which begins with a request from within the organization is:
Purchasing Cycle
Which of the following is not one of the assumptions of the basic EOQ model?
Quantity discounts are available
Which of the following is not a benefit of centralized purchasing?
Quick response to local needs
The automatic identification of material is part of/facilitated by:
RFID
Real time information about product movement on store shelves could benefit from the use of
Radio Frequency Identification Tags
Real time information about product movement on store shelves could benefit from the use of:
Radio Frequency Identification Tags
Incorporating design for disassembly (DFD) principles in product design helps firms with ___________ design issues
Re-use
Which of the following is not an element of the project management triangle?
Resources
One upside to terminating a project that is not going as well as planned is that:
Resources can perhaps be out tot better use elsewhere.
The process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called:
Reverse engineering
A lean systems method of asking questions about a process is the ____ approach.
SW2H
Because the lean philosophy is so consequential competitively, firms are often advised to adopt it ________
Sequentially over time
The scheduling sequencing rule which always results in the lowest average completion (flow) time is the:
Shortest processing time first (SPT) rule
Once we go beyond two decision variables, typically the ___ method of linear programming must be used.
Simplex
Applied research has the objective of achieving commercial applications for new ideas
TRUE
Although lean systems tend to produce standardized product lines, to provide production variety without accompanying waste, lean producers often use ____ in ____.
Standardized parts; modular designs
Product design and choice of location are examples of _______ decisions
Strategic
Which of the following is not a measure of the reliability of the supply chain?
Supply chain response time
Which of the following refers to service and production processes that use resources in ways that do not harm ecological systems? .
Sustainability
Product design and process selection are examples of decisions that are:
System Design
"Concurrent engineering" brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach
TRUE
"Design for production" takes into account the capabilities of the organization to produce or deliver a given product or service
TRUE
"Flow-shop scheduling" is used in high volume systems
TRUE
A Gantt chart is a basic scheduling tool that is most useful in low-volume systems
TRUE
A basic requirement for operating with low inventories in lean systems is that major system problems must already have been solved and new problems will be solved as they appear
TRUE
A benefit of the lean philosophy is the flexibility to respond quickly to changing customer requirements
TRUE
A disadvantage of standardization is the possibility of standardizing designs too early, which may make it difficult to modify in the future
TRUE
A mission statement should provide a guide for the formulation of strategies for the organization
TRUE
A schedule chart can be used to monitor job progress
TRUE
A service blueprint is quite similar to an architectural drawing
TRUE
An advantage of decentralized purchasing is the attention given to local needs
TRUE
The two types of decisions that are relevant to supply chain management are:
Tactical, operational
Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision-makers to consider ______________ in response to the ____________
Technology; Impact of random variation
One disadvantage of appointment systems is:
The Customer's desired time may be already taken
A business that is rated highly by its customers for service quality will tend to be more profitable than a business that is rated poorly.
True
A scheduling technique used to achieve an optimum, one-to-one matching of tasks and resources is:
The assignment method
Average completion (flow) time for a schedule sequence at a work center is:
The sum of jobs' flow times divided by the number of jobs
When lean is used in the context of services, which of the following is most often the focus?
The time needed to perform a service
Service design generally differs from product design in which of the following ways?
There is less latitude in detecting and correcting errors prior to delivery.
Which of the following is not a limitation of PERT and similar project-scheduling techniques?
They force the manager to organize and quantify information
Mobile phones have evolved from devices intended to place and receive phone calls into handheld multimedia communications devices, but in the eyes of some customers these new features make the phones less desirable
This is an example of _________. creeping featurism
Scheduling pertains to:
Timing the use of specific resources
Which of the following is not a reason for redesigning a product or service?
To increase the level of employee satisfaction
Which of the following is not a measure for judging the effectiveness of a schedule sequence?
Total number of jobs at the work center
As pioneered by Henry Gantt in the early 1900's, the schedule chart can be used to monitor job progress.
True
Both the demand for a product and the rate of technological change have a significant impact on the length of a given phase of the product life cycle.
True
Concurrent engineering brings people concerned with manufacturing into the design phase earlier than in the "over-the-wall" approach.
True
Creating an effective supply chain requires linking the marketing, distribution, and supplier channels.
True
DVD recorders would be an example of independent demand items.
True
Delayed differentiation and modular design are tactics for mass customization
True
Forecasts of future sales demand are used by operations people to plan capacity, workforce, faculty and equipment levels.
True
Good project management is very important with virtual teams.
True
In Gartner Research results published on the Top 25 supply chain firms, inventory turnover time was used a measured of performance.
True
In a lean environment, anything not essential to the product or process is viewed as waste.
True
In a pull system, excess inventory in front of a workstation indicates problems at that workstation.
True
In a scheduling process, loading is the determination of which work centers should perform which jobs.
True
The goal of lean operations is to produce output using few resources than traditional planning systems.
True
The goal of supply chain management is to synchronize supply and demand of all of the organizations that are part of the chain.
True
The hierarchy and sequence of planning and decision-making is: mission, organizational strategy, tactics, and operational decisions.
True
The network diagram shows sequential relationships among major activities on a project.
True
The overall objective of inventory management is to achieve satisfactory levels of customers service while keeping inveotry costs reasonable
True
The purpose of the forecast should be established as the first step in the forecasting process so that the level of detail such as sales demand, amount of resources required, and acceptable accuracy level can be understood,
True
The theory of constraints has a goal of maximizing flow through the entire system quantity of inventory in front of a workstation indicates problems at that workstation.
True
Tracking productivity measures over time enables managers to judge organizational performance and decide where improvements are needed.
True
Technology choices seldom affect:
Union Activity
Which one of the following is not a factor of successful product and service design?
Use computerized design techniques
A software company is weighing whether to release a new version of its software. The company can go ahead and release the version now and correct flaws with subsequent patches or upgrades, or it can wait until the new version is reasonably bug-free. This is an example of _____.
Vaporware
A major difference between manufacturing and service systems in terms of scheduling is:
Variability in arrival and service rates
A firm pursuing a strategy based on customization and variety will tend to structure and manager its supply chain to accommodate more _____________ than a firm pursuing a strategy based on low-cost and high-volume
Variation
Which of the following is characteristic of the lean philosophy?
Vendors are co-workers, essentially other departments of our organization
The Kaizen philosophy applies to ________
Waste
Which of the following questions is not answered by value stream mapping?
Where are the best opportunities to extract more value from customers?
A hierarchical listing of what must be done in a project is called:
Work Breakdown Structure
A method used for establishing a logical framework for identifying the required activities for the project is called:
Work Breakdown Structure
Which of the following would probably not involve the use of PERT?
Writing a poem
Organizations with fixed, perishable capacity such as the airline and hospitality industry can benefit from:
Yield Management
Kaizen
a Japanese business philosophy of continuous improvement of working practices, personal efficiency, etc.
A forecast based on the assignment of weights on the assignment of weights on the recent actual values is:
a weighted moving average forecast
The ultimate objective in a lean system is:
balance and rapid flow
A successful conversion to a lean system requires that the conversion:
convert vendors to lean as one of the last steps
In services, flowcharts are useful for _______________
identifying and determining the sequence of customer and service actions and interactions
The advantage(s) a precedence diagram has over a Gantt chart is(are):
its ability to reveal relationships among activities & it can easily show networks.
Products or services with a high degree of similarity of features and components are called:
product families
The purpose of "cycle counting" is to:
reduce discrepancies between inventory records and actual
