BUSI240 chapter 6

In designing reward systems, in what ways can companies improve the pay-performance linkage?

Applying rewards soon after the performance occurs Using objective performance measures

According to the job characteristics model, what characteristic most directly contributes to the psychological state of responsibility?

Autonomy

According to the job characteristics model, which of the following contributes directly to a feeling of increased responsibility?

Autonomy

The job characteristics model identifies five core job characteristics: skill variety, task identity, task significance, job feedback, and

Blank 1: autonomy or job autonomy

Team rewards are better than individual rewards when employees work in highly jobs.

Blank 1: interdependent

A(n) is a set of tasks performed by one person.

Blank 1: job

Most job evaluation methods use three criteria to determine the "worth" of a job within the organization: the skill/effort required, working conditions, and level of

Blank 1: responsibility, responsibilities, or responsibilty

Which rewards system motivates employees to learn new skills?

Competency-based

Which of the following is the BEST description of scientific management?

Dividing a job into small elements and assigning those tasks to employees who are best qualified to perform them

Self-leadership behaviors are more frequently found in people with higher levels of which dimensions of the Five Factor Model (FFM)?

Extroversion Conscientiousness

Companies should seek to improve the pay-performance linkage by utilizing subjective performance measures in reward systems.

False

Employees always value monetary rewards over other forms of reward.

False

Which statements are true about self-leadership?

It can help workers self-monitor safety practices. It can improve results in physical tests. It produces good results across cultures

Which of the following are true of job specialization?

It improves the mechanical efficiency of work. It can result in absenteeism and turnover. It may have a negative effect on worker motivation.

Which model identifies core job dimensions that produce psychological states which then affect employees' motivation, satisfaction, and effectiveness?

Job characteristics model

The term "golden handcuffs" is most applicable to which of the following types of rewards?

Membership/seniority-based rewards

Which of the following rewards represents the largest portion of most individuals' paychecks?

Membership/seniority-based rewards

If a company wished to align rewards with performance that is within an employee's control, which of the following rewards would be most appropriate?

Rewarding factory employees for meeting production output standards

Employees are much more likely to experience which element of empowerment when they are working in jobs with a high degree of autonomy and minimal bureaucratic control?

Self-determination

Freedom, independence and discretion over one's work activities are important elements in which dimension of empowerment?

Self-determination

is the practice of intentionally influencing your thoughts, feelings and behaviors in order to achieve your objectives.

Self-leadership

Your professor has provided several practice assignments to help you prepare for the final exam. These assignments provide you with immediate feedback on your mastery of the concepts and enables which element of self-leadership?

Self-monitoring

Job specialization can lead to lower work quality.

True

Which of the following are organizational and work-context factors that influence psychological empowerment?

Trusting employees and be willing to take the risks that empowerment creates Establishing a learning orientation culture Providing easy access to needed information and resources

An individual reward system in which employees earn compensation based upon sales volume is referred to as

commission

The dimension of empowerment in which employees are confident about their ability to perform the work well and grow with new challenges is Blank_

competence

Tyler works for a financial services firm as a customer service representative. When he earned his certification in customer service, he earned a raise. He went on to achieve his FLMI designation and received another raise. This is an example of a ______ rewards system.

competency-based

Several studies have suggested that Blank______ improve individual performance in sports-related activities.

constructive thought patterns

The process of assigning tasks to a job, including the interdependency of those tasks with other jobs, is known as job

design

The process of assigning tasks to a job, including the interdependency of those tasks with other jobs, is known as job Blank

design

Alexis works as a receptionist at a large dental practice. She schedules patient appointments, makes reminder calls, and sends out cards reminding patients to schedule checkups. Her job has been redesigned so that she also enters payments in the accounting system. This is an example of job

enlargement

Sofia works as a customer service representative for a financial services firm. She handles phone calls from clients regarding variable annuities. Her job has been changed so that she can also take calls from clients regarding fixed annuities. This is an example of job Blank

enlargement

Jamal is a customer service representative at a local credit union. He has been handling customer deposits and disbursements. His job has changed so that he can now assist customers with completing loan applications, and he has the authority to approve small, short-term loans. This is an example of job

enrichment

Job Blank______ is the practice of giving employees more responsibility for scheduling, coordinating, and planning their own work.

enrichment

Employee-of-the-Month winners at Davenport Properties can choose from a set of rewards, including a cash bonus, paid time-off, or a gift certificate at a local restaurant. This improves reward effectiveness by

ensuring the rewards are valued

Job Blank______ involves systematically rating the worth of jobs within an organization by measuring the skills, effort, responsibility and working conditions of the jobs

evaluation

Research suggests that self-leadership behaviors are more frequently found in people with higher levels of conscientiousness and

extroversion

According to the job characteristics model, there are Blank______ core job characteristics that affect critical psychological states which in turn influence work outcomes.

five

People in countries that have Blank______ tend to have high levels of respect and priority for money.

high power distance

Team-based rewards are most appropriate when

job results rely on the cooperative effort of multiple people jobs are highly interdependent

According to a number of studies, men and women view the meaning of money differently in that

men view money as a symbol of status

Many agricultural workers are paid based on how many buckets or bags they pick of whatever crop they harvest. This is known as a Blank______ system.

piece rate

Benefits of job specialization include Blank______.

reduced training time shorter cycle time more effective job-person matching

Alyssa works in the accounting department for a large automotive parts supplier. During the first week of each month, she works in Accounts Payable. During the second week, she works in Accounts Receivable, and then in Payroll in the third week. This enables her to have skills in multiple areas and gives her employer more staffing flexibility. This practice is referred to as job Blank

rotation

The practice of moving employees from one job to another is referred to as job Blank

rotation

Systematically partitioning work into its smallest elements and standardizing tasks to achieve maximum efficiency is referred to as

scientific management

The process of influencing yourself to establish the self-direction and self-motivation needed to perform a task is referred to as

self-leadership

The process of keeping track of your progress towards a goal by using naturally occurring feedback is known as

self-monitoring

After studying for her final exam all afternoon, Kate decided to reward herself by going out for some frozen yogurt. This instance is an example of

self-reinforcement

You hate to balance your checkbook every month, so you decide that you'll spend some time playing your favorite online game when you're done. This instance is an example of Blank

self-reinforcement

Before she starts the cumulative final exam in her organizational behavior course, Rachel tells herself, "You're ready. You know this stuff. You can ace this test." This is an example of

self-talk

To shore up her confidence before an important presentation, Janeen tells herself, "You know more about this subject than anyone else in the room. Get out there and prove it." This is an example of

self-talk

At an automotive assembly plant, one worker tightens the bolts on a windshield wiper assembly, and the vehicle moves along the assembly line to the next worker, who then fastens the blades to the wiper assembly. This is an example of job

specialization

The subdivision of work into separate jobs assigned to different people is referred to as job

specialization

The subdivision of work into separate jobs assigned to different people is referred to as job Blank

specialization

Tasha works at a start-up company, and there are few written procedures that guide the completion of her job. As a result, she often has to rely on her own judgment rather than written guidelines to decide how to complete her work. Based on this description, it would appear that Tasha has a job with low

task analyzability

Closely related to the core job characteristic of skill variety is Blank______, the predictability or pattern of job duties from one day to the next.

task variability

The job design model that relates the motivational properties of jobs to specific personal and organizational consequences of those properties is known as

the job characteristics model