Business

Function

Grouping all jobs related to the same organizational activity is departmentalization by what

Quality Circles

Groups of employees who meet on company time to solve problems are?

Improve quality management

ISO 9000 standards help a firm to

Decisional

If Mike Smith, a buyer for Ford, negotiates with a supplier on the price of a wheel, he is in what role?

Adam Smith

In his book, The wealth of Nations, who emphasized the power of specialization

Holding costs and storage costs

Inventory Control is concerned about what

Herzberg's motivators

Job enrichment is supported by

Product

A "what" line is a group of similar products that differ only in relatively minor characteristics

Interpersonal

A manager performing the functions of figurehead, liaison, or leader would be what role?

Synthetic Process

A manufacturing process that combines raw materials or components to create a finished product is referred to as

Social acceptance

A sense of involvement and what were two of the human factors at work in the Hawthorne Studies

Accountability

A subordinate's obligation to accomplish an assigned job is called

Analysis

A systematic procedure for studying jobs to determine their various elements and requirements is called a job

Flexible manufacturing

A what system combines robotics and computer-integrated manufacturing in a single production process

Job Rotation

Employees at a chemical factory are systematically moved every two weeks among three different departments in the organization

Worked slowly because they didn't want to run out of work

Frederick Taylor observed a workplace practice that he termed "soldiering," which means that

Design

Product what is the development of a plan for converting a product idea into an actual product

Job analysis, recruiting, selection, and orientation

The activities involved in the acquisition of of Human Resources are HR planning,

Scientific management

The application of scientific principles to the management of work and workers is called

Pay

The equity theory is most relevant to which form of outcome in an organization

Chain of Command

The line of authority extending from top to the bottom of the organization is known as

Motivating

The process of providing reasons for people to work in organization's best interests is called

Lagging behind the productivity growth rates of such countries as Korea, Taiwan, Sweden, Japan and the United Kingdom

The productivity growth rate in the United States is

Specification

The requirements needed to fill a vacancy are listed in the job

Behavior modification

The systematic program of reinforcement to encourage desirable behavior is called

The expectancy theory

The theory stating that motivation depends on how much people want something and on how likely they believe they are to get it is called

Organization

Two or more people working together in a predetermined way to achieve common goals is known as

Usually moves from top to bottom

Under a authoritarian lead, communication is what?

Give preferential treatment to certain groups

Well-managed cultural diversity is not likely to

Basic Research

What consists of activities aimed at uncovering new knowledge and scientific advancement

Decentralized

When authority is spread to lower- level management, a business is said to be what?

High Productivity

Which of the following is uncharacteristic of low morale?

Acquiring funds for implementation

You have been asked to assist Fuller Company in its Human Resources planning. You will suggest it take all the following steps except

Leadership

the ability to influence others

Appointing a cultural diversity task force

Diversity training programs may include all of the following except

Human Resources planning

Determining a firm's future Human Resources needs is referred to as

Employee

All of the following are departmentalization bases except

Boredom from repetition is eliminated

All of the following are reasons for job specialization except that

External recruiting

Attempting to attract job applicants from outside an organization is called

Internal Recruiting

Considering present employees as applicants for available positions is called

Energizes

Motivation is the internal process that what, directs, and sustains behavior.

Inventory

Not considered an area of specialization in management

It must start at the top

One major problem with the MBO process is that

Focus of the production

Operations managers often refer to the resource or resources that comprise the major or most important input as what?

First-Line

Part of Susan's responsibilities is to create a work schedule for her employees and to motivate them. What type of manger is she?

Objectives

Specific statements detailing what the organization intends to accomplish as it goes about its mission are known as

General Motors

Steel, glass, and fiberglass would most likely be material resources for

Material

Tangible, physical resources that a manufacturer uses in carrying out its business are known as what type of resource

Delegation

The act of distributing part of a manager's work and power to workers is called

Human Resources management

The activities involved in acquiring, maintaining, and developing an organization's human resources are called