Ch. 1 Basic Management Skills

Wanting to reduce our fear of failure ____ our interest in pursuing achievement related goals or ____ our intent to quit challenging tasks quickly if success is not. a. decreases, increases b. increases, increases c. decreases, decreases d. increases, decreases

a.

_____ reflects a tendency to perceive information marked by vague and incomplete meanings as actual sources of psychological discomfort. a. intolerance of ambiguity b. conscientiousness c. fear of failure d. neuroticism

a.

What term means to behave consistently over time and in a variety of situations? a. intention b. trait c. state d. emotion

b.

Individual differences are important to organizations because they influence _____. a. job performance b. none c. turnover d. both

d.

What term means to accomplish something important, and take pleasure in succeeding at something important and demanding? a. fear of failure b. need for control c. extroversion d. achievement motivation

d.

_____ locus of control is related to passivity and learned helplessness and _____ locus of control has been positively related to confidence in one's ability to successfully perform tasks. a. internal, external b. positive, negative c. negative, positive d. external, internal

d.

Organizing

determining how to group and coordinate activities and resources

Decisional roles

entrepreneur, disturbance handler, resource allocator, and negotiator roles

Interpersonal roles

figurehead, leader, and liaison roles

Effective

making the right decisions and successfully implementing them

Areas of management

marketing, financial, operations, human resource, administrative, and other areas

Informational roles

monitor, disseminator, and spokesperson roles

Controlling

monitoring the organization's progress toward its goals

Decision making

selecting a course of action from a set of alternatives

Management

set of activities (including planning and decision making, organizing, leading, and controlling) directed at an organization's resources (human, financial, physical, and info) with the aim of achieving organizational goals in an efficient and effective manner

Leading

set of processes used to get members of organization to work together to further the interests of the organization

Planning

setting an organization's goals and deciding how best to achieve them

Decision-making skills

to correctly recognize and define problems and opportunities and to then select an appropriate course of action to solve problems and capitalize on opportunities

Communication skills

to effectively convey ideas and info to others and to effectively receive ideas and info from others

Technical skills

to perform or understand relatively concrete tasks that require specialized knowledge

Time-management skills

to prioritize work, work efficiently, and delegate appropriately

Conceptual skills

to think in the abstract

Interpersonal skills

to understand and relate to both individuals and groups, as well as to motivate others to perform at their highest levels

Diagnostic skills

to visualize the most appropriate response to a situation

Levels of management

top, middle, and first-line managers

Efficient

using resources wisely and in a cost-effective way