Ch. 1 Basic Management Skills
Wanting to reduce our fear of failure ____ our interest in pursuing achievement related goals or ____ our intent to quit challenging tasks quickly if success is not. a. decreases, increases b. increases, increases c. decreases, decreases d. increases, decreases
a.
_____ reflects a tendency to perceive information marked by vague and incomplete meanings as actual sources of psychological discomfort. a. intolerance of ambiguity b. conscientiousness c. fear of failure d. neuroticism
a.
What term means to behave consistently over time and in a variety of situations? a. intention b. trait c. state d. emotion
b.
Individual differences are important to organizations because they influence _____. a. job performance b. none c. turnover d. both
d.
What term means to accomplish something important, and take pleasure in succeeding at something important and demanding? a. fear of failure b. need for control c. extroversion d. achievement motivation
d.
_____ locus of control is related to passivity and learned helplessness and _____ locus of control has been positively related to confidence in one's ability to successfully perform tasks. a. internal, external b. positive, negative c. negative, positive d. external, internal
d.
Organizing
determining how to group and coordinate activities and resources
Decisional roles
entrepreneur, disturbance handler, resource allocator, and negotiator roles
Interpersonal roles
figurehead, leader, and liaison roles
Effective
making the right decisions and successfully implementing them
Areas of management
marketing, financial, operations, human resource, administrative, and other areas
Informational roles
monitor, disseminator, and spokesperson roles
Controlling
monitoring the organization's progress toward its goals
Decision making
selecting a course of action from a set of alternatives
Management
set of activities (including planning and decision making, organizing, leading, and controlling) directed at an organization's resources (human, financial, physical, and info) with the aim of achieving organizational goals in an efficient and effective manner
Leading
set of processes used to get members of organization to work together to further the interests of the organization
Planning
setting an organization's goals and deciding how best to achieve them
Decision-making skills
to correctly recognize and define problems and opportunities and to then select an appropriate course of action to solve problems and capitalize on opportunities
Communication skills
to effectively convey ideas and info to others and to effectively receive ideas and info from others
Technical skills
to perform or understand relatively concrete tasks that require specialized knowledge
Time-management skills
to prioritize work, work efficiently, and delegate appropriately
Conceptual skills
to think in the abstract
Interpersonal skills
to understand and relate to both individuals and groups, as well as to motivate others to perform at their highest levels
Diagnostic skills
to visualize the most appropriate response to a situation
Levels of management
top, middle, and first-line managers
Efficient
using resources wisely and in a cost-effective way