Business ch5 both quiz parts
Marianne, who is attending a seminar, is attentively listening to all the speakers. However, she is distracted by one particular speaker's exaggerated gestures. Which of the following forms of communication barriers is Marianne experiencing in this scenario?
A body language barrier
Which of the following communication channels has the highest channel richness?
A face-to-face meeting
In the context of communication barriers, which of the following scenarios demonstrates the existence of a language barrier?
A finance manager using financial terms while addressing listeners belonging to an editorial department
In the context of writing high-impact messages, which of the following is appropriate for a business message?
A message that reads like a natural conversation
In the context of communication channels, which of the following is a difference between an in-person presentation and a face-to-face meeting?
An in-person presentation is used when the need is to reach a large audience with an important message, whereas a face-to-face meeting is used when a message is personal, emotional, complex, or high-priority.
In the context of picking the right words when communicating with your audience, which of the following should be practiced to make communication more effective?
Avoiding bias
_____ is a preconception about members of a particular group.
Bias
In the context of writing high-impact business messages, using which of the following in your message will guide your reader most easily through your writing?
Bulleted lists
One way to deal with hostile questioners is to:
agree to disagree if they insist on following-up.
Successful business communication involves:
seeking and understanding feedback from your audience
Humor in a business presentation:
should be double-checked for appropriateness before usage.
In the context of nonverbal communication involving a listener and a speaker, active listening occurs when:
the listener focuses his or her complete attention on the speaker.
During face-to-face communication, _____.
the maximum meaning comes from body language.
To establish agreement in your sentences without creating gender bias during business communication, it is advisable to convert sentences to _____.
their plural form
Which of the following communication channels has the lowest channel richness?
Laurel saw an advertisement on an employment website for the position of a security guard. It specified that the applicant must be at least six feet in height, and he must weigh at least one hundred and eighty pounds. Which of the following biases is illustrated in this advertisement?
Gender bias
Which of the following is a good tip to follow when writing emails?
Keep the message short.
The official company policy of NathWorthone Inc., a weapon manufacturing company, discourages interaction between supervisors and subordinates. Which of the following communication barriers is exemplified by NathWorthone's policy in this scenario?
The organizational barrier
In the context of business communication, which of the following statements is true of active voice usage in sentences?
The subject performs the action expressed by the verb in active voice.
Which of the following statements is true of communication channels?
They differ from one another in terms of how much information they communicate to the recipient.
Which of the following is a way to make PowerPoint presentations more effective?
Using pictures and graphics to emphasize key points
Great communication skills are most likely to:
boost your chance for success.
When closing a presentation, presenters should:
circle back to their introduction
Rubina is the director of procurement at Baines Corporation. She plans to send a memo to the employees in her department outlining some changes in the company's personnel policies. She believes that most of the employees will view the changes favorably. Therefore, Rubina is most likely to:
describe the bottom line of the policy changes at the beginning of the memo.
One of the most common mistakes made when delivering a presentation is:
including too many key ideas in the body of the presentation.
The goal of nonverbal communication should be to:
reinforce the meaning of a message.
In the context of communication channels, reports are the best channel to use when a person:
wants to communicate lengthy or detailed information.
In the context of creating and delivering successful verbal presentations, which of the following is a key benefit of using Google Presentations?
It can be accessed from any device with a web connection.
In the context of various communication channels, which of the following statements is true of email?
It can be used to convey the same message to many people.
In the context of creating and delivering successful verbal presentations, which of the following statements is true of dynamic delivery?
It is characterized by the use of natural gestures.
In the context of the various communication channels, which of the following statements is true of a telephone conversation?
It is used when there is a need for spontaneous dialogue with the recipient.
Which of the following statements is true of communication barriers?
Some companies have built-in barriers to effective communication.
In the context of nonverbal communication, which of the following indicates integrity, trust, and respectful attention within American culture?
Sustained eye contact
In the context of business presentations, which of the following actions is most likely to help mitigate speech anxiety?
Taking a sip of water
Which of the following communication channels should be used when the content to be communicated is controversial?
Telephone conversations
Lara is giving her first presentation at a seminar on corporate social responsibility. Although she is nervous, she wants to try her best to grab the audience's attention. To achieve this, when opening the presentation, Lara should start with:
a compelling story.
In the context of communication barriers, _____ can include everything from how you greet colleagues and establish eye contact to how you handle disagreement, eat business meals, and make small talk at meetings.
cultural barriers
In a business message, _____ often undermine the writer's credibility and distract the reader from the intended meaning of the written message.
grammatical errors
In the context of the various communication channels, voice mail:
is used when a sender does not need a record of his or her message.
To write high-impact and must-read messages, effective writers should at first consider the:
needs of the audience.
While using block paragraphs in a business message, one should:
not indent the first sentence of the paragraph.
In the context of writing high-impact messages, when conveying a message that is likely to make the recipient feel negative, the email structure should:
present the rationale before the bottom line.
To strike the right tone in a business message, a good practice while drafting an email is to:
use personal pronouns.
MalChop Inc., an air transport service company, announced that its new project would be delayed due to technical problems at various critical points of the project. Daren, the project manager, plans to send a detailed memo to all the members working on the project outlining how to correct each technical issue. In this scenario, Daren can ensure the effective communication of the memo's key points by:
using headings.
In the context of creating and delivering successful verbal presentations, an effective dynamic delivery is characterized by:
varied body language.
A speaker experiencing nervousness before a presentation must:
visualize success.
