Business Class Final Exam Test 2

Which types of people are high on responsiveness and low on assertiveness?

Amiable

Cassie is an engineering undergrad. She does not like talking much, and has become a quiet and withdrawn person while in her program. Which social style can you identify in Cassie?

Analytical

Which types of people are technical specialists?

Analytical

Ever since joining the creative writing team at Caravaggio's, Antonio and Malcolm were great friends. However, when Antonio was promoted to manager of the team, he stopped eating lunch with Malcolm. He also moved Malcolm's workstation to a different floor from the rest of the team. Although Antonio did not talk badly about Malcolm's work, belittle his standing in the company, or threaten him in any way, Malcolm resigned as a direct consequence of Antonio's behavior. How can Antonio's attitude toward Malcolm be described, and why?

Antonio displayed isolation workplace bullying behaviors toward Malcolm because he flaunted his status over Malcolm in a condescending manner.

Which phase of listening involves focusing on a specific message?

Attending

Tim, Sam, and Ross meet to discuss their sales strategies for the upcoming quarter. When their discussion reaches a point where they can't agree on anything, Tim suddenly gets up and says, "I have to pick my kids from school. You two sort this out." He then leaves. Which conflict style does Tim display in this situation?

Avoiding

Who are the individuals that manage conflict by working with others to solve problems and make decisions?

Collaborators

Which types of individuals manage conflict by being assertive?

Competitor

During a sales meeting, the general manager says the target for the year should be fixed at $20 million. The team disagrees and suggests a target of $10 million instead. Rather than completely disregarding the team's view, the general manager negotiates at a target of $15 million. What conflict style is the general manager portraying in this scenario?

Compromising

Shari, the business development manager, appoints three new people to her sales team. As they have no previous experience, she tells them to contact her anytime for help. Shari also tells the group not to consider her as their boss, but as one of the team members. What kind of communication does Shari employ in this situation?

Downward

How does upward communication flow?

From employees to managers

Toby owns his own construction company and recently met with Dante, the owner of another firm, to discuss a possible merger. During their meeting, however, their conversation shifted direction, and Dante got defensive and frustrated with the parameters Toby suggested. Finally, Toby said, "I think we both want to move forward with this merger, so let's meet again tomorrow to talk more." What is Toby's intention behind this statement?

He wants to monitor the emotional temperature.

What process occurs when the sound waves captured by our ears cause the eardrum to vibrate?

Hearing

In which type of culture do people gather subtle information from facial expressions, vocal cues, and even silence to interpret messages?

High-context

Jean-Paul tried talking with one of his female colleagues several times, but each time, the conversation turned out unsuccessful. Jean-Paul finally realized he could not connect with her at an emotional level. He had started each conversation by talking about the details of their individual projects, but then the talks would abruptly end. What was Jean-Paul doing wrong, and what should he do instead?

Jean-Paul was using the report talk conversational ritual; he should try using the rapport talk ritual.

What can be defined as the process of receiving, constructing meaning from, and reacting to verbal and nonverbal messages?

Listening

Which process allows a speaker to adapt the communication to ensure listeners understand the message?

Listening

After Lilia bakes cupcakes for a party to be held later that evening, Judd, her son, asks if he can have one. She refuses and says he can have one at the party. Immediately, Judd's face turns red, and he storms out of the room. What kind of actions are Judd's?

Nonverbal

Lydia feels her manager, Denny, bullies her at every opportunity. Whenever their project hits a snag, Denny singles out Lydia and launches into a verbal tirade against her. On a few occasions, Denny has even threatened to fire Lydia due to her supposed "incompetence." What type of bullying behavior does Denny use to intimidate Lydia?

Overt aggression

Which types of leaders give priority to individuals over work?

Person-focused

Which conversational ritual focuses on sharing information about relationships?

Rapport talk

What kind of link is created between two people through interpersonal communication?

Relationship

Pat and Gerard met each other for the first time in a business meeting. As a conversation starter, they shared factual and statistical information about their individual projects. Which conversational ritual was being used by them?

Report talk

While explaining the intricacies of a new project to his team, Eddie behaved in a way that portrayed himself the most important person in the meeting. Which dimension of nonverbal cues did Eddie communicate?

Status

At Nirvana Corp., the Gen Y employees weren't sharing their ideas with the employees belonging to the veteran and boomer generations because they thought the older employees had outdated thought processes, were intractable, and were too old to change. What were the Gen Y employees doing wrong?

Stereotyping older generation

Lydia, the team lead at a PR firm, is loved and respected by all of her team members. Although Lydia is an analytical person, and her team is entirely composed of people possessing the driver social style, she tries to improve her leadership effectiveness by communicating more like them. She is always direct with her team members, focuses on outcomes, and allows them the freedom to determine goals and objectives. What approach does Lydia adopt in this scenario?

Style flexing

_________ is a way of tailoring communication to another person's processes.

Style flexing

________ leaders don't try to know their employees on an individual level.

Task-focused

At which stage in the process of listening is one able to assign meaning to the verbal and nonverbal messages that he or she is receiving?

Understanding

A "mental software" that helps you understand the world and provides the framework that shapes the messages you send and receive every day is called

culture.

A person who uses the grapevine or an informal network for workplace information uses ________ communication.

horizontal

People belonging to ________ cultures rely more explicitly on language and on the meanings of words.

low-context

If someone wants to restate, in his or her own words, another person's message, it is called

paraphrasing.