business exam 2 chat 6 & 7.

An advantage of line structure in organizations is

a clear chain of command

many experts believe people can perform most efficiently if they master just one task rather than all tasks. A famous book that supports this point was published in 1776 and is titled

Wealth of nations

All of the following are approaches to departmentalization except

line

____ make decisions about the use of an organization's resources and are concerned with planning, organizing leading, and controlling the organization's activities.

managers

developing and monitoring advertising and promotion efforts of a company would most likely involve the ___managers.

marketing

which of the following is an informal communication channel?

the grapevine

after monitoring the consequences of a decision, management determines that the decision failed to accomplish the desired result. Which of the following is not a possible reason for this failure?

the mathematical management formula was flawed

decisions regarding adding new products, acquiring companies, and moving into foreign markets would most typically be made by

top management

Production and operations managers are concerned with

transforming resources into products

why is monitoring the consequences of decisions important?

without it, the consequences of decisions may not be apparent quickly enough

having good human relations skills means that a manager is able to

work with others

Small businesses commonly employ

functional departmentalization

teams

have a strong, clearly focused leader

work groups

have individual accountability

the development of a performance-appraisal system is primarily the concern of

human resources management

all of the following are typical resources that must be acquired by each organization in the pursuit of its objectives except

laws and regulations

giving people incentives to achieve objectives relates to the management function of

directing

If a manager is analyzing several methods for obtaining the money needed to expand operations, she is involved with which of the following resources?

financial

managers need adequate___ resources to pay for essential activities.

financial

managers need adequate____ resources to pay for essential activities

financial

When melissa allows her employees to do their work with little interference, her leadership style is

free rein

A company that has departments for marketing, finance, personnel, and production is organized by

function

dividing work into small units and assigning it to individuals are tasks related to

organizing

which of the following organizational forms is also called a project management structure?

Matrix structure

___ departmentalization arranges jobs around the needs of various types of customers.

Customer

Which of the following concepts frees a manager to attend to matters that he or she is especially qualified to deal with?

Delegation of authority

which of the following organizational forms allows managers to take responsibility for the areas in which they specialize?

Line and staff structure

which of the following is not a basis for organizing using a multidivisional structure?

Project

which of the following is formed to solve specific quality, service or productivity problems?

Quality-assurance team

which of the following is a temporary group of employees, usually chosen for their expertise, responsible for bringing out a specific change?

Task force

John is a copywriter in his company's marketing department. The copy for an ad placed in Time magazine for his company spelled the company's name wrong. Who is ultimately responsible for the mistake?

The marketing vice president

The benefits of division of labor were described in the wealth of nations by

adam smith

A department store's organizational structure defines the relationships between

all the individuals working together to achieve its objectives.

Jayden has been put in charge of a group of new employees. He has told them they must perform their duties in the exact manner and order that he has commanded, with no exceptions. Jayden is using

autocratic leadership

a permanent, formal group that performs a specific task is a

committee

when assessing the appropriateness of a decision option managers should

consider its impact on the organization as a whole

when harold pointed out to his supervisor that the furniture assemblers at their manufacturing plant were using 20 percent more nails than in the preceding month, he was involved in

controlling

An organization operating in a complex and unpredictable environment is likely to be ____ in order to improve responsiveness and enhance creativity.

decentralized

managers at tidalwave inc. have recognized declining sales on their ABC model product and must make a decision about what to do. Their next step is to

define the situation

if Edgar's manager gives him an assignment without providing Edgar with the resources to complete the assignment, Edgar's manager is exhibiting improper

delegation of authority

Michael met with all of his department heads to listen to their opinions about buying a new machine. Although they all thought is was a good idea, Michael did not buy the machine because his employees did not think it necessary. Michael's leadership style is

democratic

The first step in the control process is to

measure the actual performance

___ are responsible for tactical planning that will implement the general guidelines established by top management.

middle managers

When superiors and subordinates are not in close proximity and the manager has many responsibilities in addition to supervision, the appropriate span of management would be

narrow

diagonal communication

occurs when individuals from different units and departments within an organization communicate

Management is a process

or coordinating resources to achieve objectives

An organization's shared values, beliefs, traditions, philosophies, rules, and tole models for behavior represent its

organizational culture

multidivisional structures

organize departments into larger divisions, often based on geography, product, and/or customer

determining an organization's objectives and deciding how to accomplish them are part of the management function known as

planning

forecasting is most closely associated with

planning

a person in charge of designing production facilities, purchasing supplies, and ensuring that products meet quality standards is probably a

production and operations manager

all of the following are functions of management except

promoting

project teams

run their operation and have control of a specific work project.

The more people an organization has and the greater its specialization, the greater is its need for

sales

June and Jerry have just finished interviewing four candidates who want to work for Jack's Office Supply, Inc. They are involved in which of the following management functions?

staffing

the type of planning conducted on a long-range basis by top managers is usually called

strategic

When managers assign work activities to groups and individuals and coordinate the diverse activities required to attain organizational objectives, they contribute to the development of organizational

structure

a temporary group of employees responsible for bringing about a particular change is a

task force

Organizational structure is defined as

the arrangement or relationship of positions within an organization