Business Management and Administration

Determine if the following statement is true or false: It is acceptable for a business to distribute its customers' personal information without their consent to third parties.

False. It is unethical to distribute customers' personal information without their permission to third parties.

Before you can perform new tasks, you should first read the instruction manual so you can

Follow the written directions in the proper sequence

When Canadian and Mexican businesspeople conduct business in the United States, it is important to remember that

Gift-giving is often discouraged because it may be viewed as bribery.

Which of the following is a business risk associated with a failure to follow laws:

Government fines

Which of the following are examples of raw materials that a business might keep on hand for production:

Grain, minerals, leather, and oil. Businesses

My Favorite Things is a manufacturer. Recently, the management at My Favorite Things has noticed an increase in the number of customer returns due to defects. In response, management wants to motivate employees to focus on quality control by involving them in the process. Which of the following should NOT be used to encourage employees to take responsibility for manufacturing high-quality products:

Have employees compete for the position of quality inspector.

Gina Hoskins is a textbook executive with ABC International Publishers. She is meeting with several influential instructors in San José, Costa Rica to discuss a potential contract. When Gina is introduced to Alberto Cabrera, a teacher from Costa Rica, how should she greet him?

Hello, Professor. Titles are very important in Latin American culture, and foreign businesspeople should acknowledge those titles and positions within their society.

A business must ensure that it hires employees who possess the appropriate skills to

Help the business achieve its organizational goals.

The laddering technique is used to capture and change categories of

Hierarchical information.

What is the potential benefit to a business that continuously takes action to improve the quality of its goods and services?

Higher demmand

Shannon has worked at the XBO Company for two years in the production department. During a weekly meeting, the staff was brainstorming ideas to resolve a problem the department has been experiencing on the production line. During the meeting, Shannon told the staff about some changes that her previous company made to its production process, which increased its efficiency and outputs. Shannon's manager liked the idea, and thought that it might work at XBO. This situation illustrates the concept of

Inevitable disclosure.

Mr. Edwards saved some confidential customer information from his employer's computer network onto a flash drive, so that he could work on a project from a different location. Without realizing it, Mr. Edwards dropped the flash drive in a parking lot on his way to a meeting. This situation is an example of a risk related to

Information security.

A primary activity of the directing function of management is

Initiating action

A production-line conveyer belt is an example of a(n)

Installation.

Which of the following is the medium that is most appropriate to use for communicating and obtaining in- depth information:

Internet

Which of the following statements is true about the business communications in Guatemala:

It is customary for Guatemalans to begin with social talk before addressing business issues.

Determine the type of project-closing report that would most likely contain the following statement: "In review, group members agreed that additional training before the project began and ongoing technical support during the course of the project would have increased overall efficiency."

Lessons learned document.

What is a negative effect of employees who are unwilling to share tacit knowledge with one another?

Low efficiency

The overall purpose of the Six Sigma quality-management framework is to satisfy customers and

Lower costs.

When a project manager discovers an inefficient process while team members are executing a project activity, s/he should

Make the necessary changes to get the project back on track.

While negotiating a contract, Angela gives up one thing she wants, so she has leverage to obtain something else that she wants more. What is Angela doing?

Making concessions

Planning ahead and estimating the time it will take to complete your tasks will help you to

Manage your work commitments effectively.

One tool that businesses can use to allow employees and customers to share knowledge through their web sites is by posting

Message boards.

What section of a research report outlines the research plan?

Methodology

What can businesses do to reduce risks associated with noncompliance?

Monitor regulations.

Which of the following is an example of a project manager delegating responsibility to a project team member:

Nina advises Milton that he is responsible for preparing the team's weekly status report.

Joe has a two-hour sales meeting with a new customer at 10 a.m. today. Early this morning, a vendor telephoned Joe to schedule a one-hour luncheon meeting to discuss a coop-advertising program. The vendor would like to meet at a restaurant that is 30 minutes from Joe's office at 1:00 p.m. today. Joe must be back at his office by 2:00 p.m. for an important computer training session. Should Joe meet with the vendor today?

No. Joe would have only 30 minutes to meet with the vendor before he needs to return to the office.

Kara is preparing the work breakdown structure (WBS) for a new project. She has prepared five work packages. She has estimated the time to complete each package as follows: Package A-26 hours; Package B-50 hours; Package C-38 hours; Package D- 6 hours; and Package E-15 hours. If Kara's estimates are accurate, has she followed the 8/80 rule?

No. Package D does not meet the minimum requirement of taking eight hours to complete.

An effective way to prioritize work is to categorize tasks in

Order of there importance

To help new employees become familiar with the business environment and company culture, companies often conduct

Orientation sessions.

Which of the following is a method that businesses use to reduce the risk of unauthorized access to confidential computer data:

Passwords

To help businesspeople adapt their communication styles to appeal to clients from other cultures, they should strive to be

Patient, flexible and empathetic.

One way to reduce stress on the job is to

Plan your work in advance

What must occur before any management functions can be carried out?

Planning

Which of the following is an example of an employee analyzing human-resources information:

Polly reviews several companies' pay scales to determine if the pay range for the firm's marketing director is appropriate.

As an employee of the TMX Company, you have been asked to investigate the financial aspects of a proposed merger with LAU International. What type of analytical report are you being asked to develop?

Due diligence

What is an advantage to a company of building long-term relationships with a few vendors?

Easier to manage

Which of the following facility components are inspected by authorized officials to ensure that safety ordinances are met:

Elevators

What communication style is most appropriate to use when you are providing a friend with personal advice?

Empathetic

What is the advantage to using project-management computer software that allows several team members to access project information at the same time?

Enhances collaboration efforts.

A primary reason that governments regulate the ways in which businesses must report financial data is to

Ensure transparency.

An important aspect of the organizing function of management involves

Establishing levels of authority.

During an executive staff meeting, the company's president stated, "Samari Enterprises experienced a three percent increase during the first quarter and a five percent increase during the second quarter of this fiscal year." The company's president is providing the group with

Explicit knowledge.

Randy has three tasks that he must complete in the next two days. One task that he must do is to develop the production schedule for next week, which is due by 12:30 p.m. tomorrow and will take him approximately three hours to complete. Randy must also finish a PowerPoint presentation for a meeting at 4:00 today, which will take him approximately two hours to complete. And, he must prepare and place an order for parts by 1 p.m. today, so the order arrives by next Monday. It is currently 12:15 p.m. In what order should Randy prioritize his work load?

Prepare and place the order; complete the PowerPoint presentation; develop the production schedule.

The operations manager schedules quarterly reviews of office equipment whether there have been recent problems or not. This is an example of

Preventive maintenance.

Which of the following is an example of paradigm innovation:

Windows computer operating system.

Laney is a very good singer. Since age four, she has sung in community musicals, at church, and in school productions. She's 15 now and knows she wants a career as a singer. Her teacher announces a special career exploration program. Should Laney join?

Yes, it is important to learn about many careers before selecting one.

Over lunch, Louise tells her new friend that she loves to write. Over the past 20 years, she has been a newspaper reporter, written a magazine column, taught writing at a local college, volunteered as a writing tutor at an elementary school, studied journalism in New York, and even had a novel published. Louise is describing her

career

Team leaders often use positive reinforcement techniques to

motivate team members

What type of goal is designed to prevent or control internal organizational behavior?

order

A business with a cooperative orientation tends to view its relationships with vendors as

partnerships

A realistic vision involves attaining __________ results.

permanent

Dexter must receive information from Isabelle before he can complete a job task. After completing his task, Dexter prepares a form to send to Amy, so she can perform her job. The activities are coordinated in a way that the work must be completed

sequently

Managers who have a ___________ span of control generally have __________ control over the workers they supervise.

small, close

To understand how team members perform their project tasks, project managers should possess __________ skills.

techical

The dating terms that the MRL Restaurant Supply Company negotiated with its glassware vendor are 5/10 net 30 for a purchase order generated on May 20. Calculate the discounted amount that MRL would owe for an order of $1,580.50 if it pays by May 27th.

$1,501.47. 5/10 net 30 means that the buyer will receive a 5% discount if the buyer pays within 10 days of the invoice date, and the entire invoice must be paid within 30 days.

If one U.S. dollar is equal to $1.04460 Canadian dollar, how much would you pay for a computer that costs $265 U.S. dollars in Canadian dollars?

$276.82

Aviation, taxation, and commerce are categories of ____________ law.

Administrative

The best way for people to obtain information about a variety of career fields and options is by

Accessing online employment services.

Which of the following is a situation indicating a problem with product durability:

A customer complains that her/his new cell-phone battery quit working after one week.

Which of the following is the result of a new technology's impact on operations management?

A manufacturer can produce custom orders without decreasing efficiency.

Tonia was just hired as an assistant brand manager at Drake Goodwin. She is amazed at the fast-pace of the office. Everyone looks very busy, especially her supervisor. This morning when she arrived, there was a note from her supervisor on her desk explaining what she should do today. After reading it several times, she thinks she understands her assignment, but isn't positive. She can see her supervisor is busy on a phone call. What should she do?

After her supervisor ends the call, ask her to clarify the instructions.

Which of the following is an example of a buyer placing an advance order:

Alan placed a large order on March 10 for a new video game that is to be released on June 1.

One way for an audience to show that it supports a speaker's opinion is by ____________ the speaker.

Applauding

Because punctuality is important in the Taiwanese culture, foreign businesspeople should

Arrive at meetings on time.

Which of the following is a true statement about the role of ethics and business risk:

Businesses that provide ethics-training programs can reduce the business's level of risk.

Which of the following is a personal appearance factor that foreigners should consider when conducting business in Saudi Arabia:

Visitors should dress conservatively.

Hilda Vanderspiel is a German businesswoman who is hosting a dinner for business executives from Delphi, India. When planning the menu for her guests, Hilda should consider their

Dietary habits.

Which of the following is a characteristic of groupthink that may hinder ethical decision making in relation to financial issues:

Censorship

When employees from different departments need to interact to accomplish a compatible goal, they should exhibit a(n) _________ mindset.

Collaborative

Governments pay for public services such as police protection, road repairs, and public education by

Collecting taxes

Which supplier should Turbo Unlimited select according to the following chart?

Company D

Which of the following is an ethical issue that businesses often encounter:

Conflict of interest

The ONT Company is a very large firm that handles many types of projects. What type of project- management software program would be the best choice for ONT to use?

Corporate-level.

Individuals can verify the accuracy of their credit histories by reviewing a ____________ that is obtained from a ___________.

Credit report, credit bureau.

Which of the following is an example of an employee who is accepting responsibility for his/her actions:

Cynthia admitted to her supervisor about the billing mistake that she made on the Andrew's account.

Irish businessperson Nicole McMurray wanted to give Mrs. Fukushima, the wife of a well-known Japanese business executive, a small token of appreciation for inviting her to dinner. Nicole carefully selected a gift, wrapped it in white paper, and placed a red bow on top of the package. When Nicole presented the gift, Mr. and Mrs. Fukushima responded with looks of confusion and frowns. Later, Nicole learned that the color white signifies death to the Japanese, while red signifies luck. This situation illustrates that

Different cultures associate different meanings with color.

Which of the following is an activity associated with the organizing function of management:

Determining the division of labor.

Determine which function of marketing addresses the following question: Is the product packaged appropriately?

Product/service management.

What section of the statement of work (SOW) defines what the project will produce?

Project deliverables.

A business might ask its employees to sign a nondisclosure agreement to

Protect its trade secrets.

A water-filtering company made some changes to it processes that resulted in better tasting water. This is an example of

Quality improvement.

Ted Jenkins, a business executive from Seattle, has an important business meeting with Sir Henry James Winchester, the president of BritCom Technologies. Ted's coworker, Lydia Guilford is originally from London, and she provided Ted with advice about acceptable nonverbal behavior in England. Which of the following would Lydia tell Ted about the British:

Rarely maintain eye contact when conversing with others.

After Lana finishes writing the promotional copy for a direct-mail letter, she plans to proofread and edit her work on her computer. What technique will help Lana determine if the text is clear and logical?

Reading the text aloud

When the audience wants to know which course of action to take, the writer of an analytical report should focus on

Recommendations

Which of the following is a technological tool that a business uses to store, update, and access various types of information:

Relational database.

ChemTech International plans to build a new research facility, which is to be completed in two years. As an employee with ChemTech, your supervisor has requested that you produce a detailed document to send to potential vendors and contractors that outlines how they should submit bids to perform work for the new facility. The document is to contain instructions about the type of information the potential vendors should provide in their bids, and the format in which the information should be presented. What type of document are you preparing?

Request for proposal.

In what type of business document would the following statement appear: Employees shall not distribute written materials about religious, political, or social issues on company property.

Rules of conduct

The RTF Company's management team is working on next year's budget, and rumor has it that some departments' budgets will be cut. The production manager, Allison, has been speaking with other managers and influential staff members about the budgeting issues, and discussing why the production department should not be subject to a budget cut. The primary reason that Allison is engaging in organizational political behavior is due to

Scarce resources

Which of the following situations is an unethical action associated with customer relationship management:

Selling customer lists without the customers' consent to third parties.

Burkhart Manufacturing is implementing a new, company-wide computer system. Nadine is in the process of identifying the skills that will be needed to manage the information and maintain the various software applications. What function of management is Nadine focusing on?

Staffing

What is the co-signer of a bank loan legally responsible to pay if the borrower defaults on the loan?

The balance of the loan owed.

Using a table to present or summarize data in a written document is most appropriate when

The data are too complex to describe in the body of the text.

What is the primary purpose of managerial planning?

To prepare for the future.

At Oh-So-Good Gourmet Cookie Company, Todd is the warehouse manager, Pamela is the lead shipping clerk, David is a part-time shipping clerk, Carrie is the shipping supervisor, and Sharon is the vice president of distribution. Following a vertical chain of command, who is Carrie's direct supervisor?

Todd. The chain of command defines the level of authority and the specific individual who supervises particular employees.

The practices of not relying on inspection to achieve quality and lowering costs by working with just one supplier are part of which quality control technique?

Total quality management. TQM, the quality control technique created by W.E. Deming, consists of 14 points, two of which are listed in the question.

The chief executive officer (CEO) of a public corporation reports to the

board of directors

A business often compares its similar financial information from different time periods to

detect trends

Inspecting raw materials before using them to produce finished goods is an example of ___________ control.

feedforward

When the inflation rate __________, the interest rates tend to __________.

increase, increase