Business management

What is the function of a disk drive:

To read from or write information to a floppy disk

A word processor would most likely be used to do which of the following:

Type a biography

Inspiring employees to perform in a way that will best serve the needs of families is which of the following managerial functions:

directing controlling planning organizing

Market research would include market data of the wealth produced in or near a community that provides employment and income to the local population. This is called:

economic base

In ordering inventory, the funeral home manager knows that the quantity to be purchased which minimizes total costs is the:

economic order quantity

The requirement and type of OSHA regulated employee training is determined by the:

employee job discription

Measuring the day to day performance and comparing it to the company standards and expectations is the managerial function of:

evaluating

The obtaining and maintaining of adequate workspace and funeral equipment is called:

facilities management

A plastic disk on which data can be stored magnetically is called a:

floppy disk

Broad statements about what an organization wants to achieve are known as:

goals

What general term describes the physical equipment of a computer system, such as a video screen, keyboard, and storage device:

hardware

Good public relations are:

important in a highly mobile society

Any activity a funeral home engages in to create public awareness, generate new business, or retain present business is known as:

marketing

The process of planning and executing the development, pricing, promotion, and distribution of an organization's goods/services:

marketing

Which of the following are input devices for a computer:

mouse and keyboard

The first step to ADA compliance is to conduct a:

needs assessment

Assigning job tasks to funeral directors on a daily basis is which managerial function:

organizing

After an employee is hired, the most important thing to do is to begin a ______program:

orientation

Developing activities with an organizational climate conducive to maximum efficiency and worker satisfaction is called:

personnel management

In order to evaluate product needs, the funeral home manager may analyze the number of times sales in a given price bracket occur over a fixed period of time. This is called:

sales frequency

Which one of the following best describes uploading information:

sending information to a host computer

Software programs that allow you to legally copy them, and/or give them away at no cost are known as what software type:

shareware

Before selecting a computer for use at a funeral home, you should determine the correct:

software

As a manager, ensuring that all staff members of the funeral home are fully committed to excellence in satisfying the needs of every family member is an example of:

total quality management

The effort of the members in an organization directed to ensure the quality in the production of goods and services is achieved is known as:

total quality management

Of the forms of advertising listed, which of the following do the experts consider to be a necessity for a funeral home:

yellow pages

Which of the following is a computer output device:

Monitor/display

The portion of the computer that performs all the controlling, calculating, and processing functions is the:

CPU

Any activity which attempts to make the public aware of your products and services is called:

advertising

The process of determining the critical components of a job for the purpose of selecting and training personnel is known as:

analysis

Good will is classified as a(n):

asset

Every funeral home should have a design, symbol, or name term that distinguishes them from other funeral homes. This is known as a:

brand

What is a picture that is saved to a diskette and can be pasted to a document:

clipart

An electronic device that can accept data, perform instructions on the data, and deliver the results of the processed data is called a:

computer