Business management
What is the function of a disk drive:
To read from or write information to a floppy disk
A word processor would most likely be used to do which of the following:
Type a biography
Inspiring employees to perform in a way that will best serve the needs of families is which of the following managerial functions:
directing controlling planning organizing
Market research would include market data of the wealth produced in or near a community that provides employment and income to the local population. This is called:
economic base
In ordering inventory, the funeral home manager knows that the quantity to be purchased which minimizes total costs is the:
economic order quantity
The requirement and type of OSHA regulated employee training is determined by the:
employee job discription
Measuring the day to day performance and comparing it to the company standards and expectations is the managerial function of:
evaluating
The obtaining and maintaining of adequate workspace and funeral equipment is called:
facilities management
A plastic disk on which data can be stored magnetically is called a:
floppy disk
Broad statements about what an organization wants to achieve are known as:
goals
What general term describes the physical equipment of a computer system, such as a video screen, keyboard, and storage device:
hardware
Good public relations are:
important in a highly mobile society
Any activity a funeral home engages in to create public awareness, generate new business, or retain present business is known as:
marketing
The process of planning and executing the development, pricing, promotion, and distribution of an organization's goods/services:
marketing
Which of the following are input devices for a computer:
mouse and keyboard
The first step to ADA compliance is to conduct a:
needs assessment
Assigning job tasks to funeral directors on a daily basis is which managerial function:
organizing
After an employee is hired, the most important thing to do is to begin a ______program:
orientation
Developing activities with an organizational climate conducive to maximum efficiency and worker satisfaction is called:
personnel management
In order to evaluate product needs, the funeral home manager may analyze the number of times sales in a given price bracket occur over a fixed period of time. This is called:
sales frequency
Which one of the following best describes uploading information:
sending information to a host computer
Software programs that allow you to legally copy them, and/or give them away at no cost are known as what software type:
shareware
Before selecting a computer for use at a funeral home, you should determine the correct:
software
As a manager, ensuring that all staff members of the funeral home are fully committed to excellence in satisfying the needs of every family member is an example of:
total quality management
The effort of the members in an organization directed to ensure the quality in the production of goods and services is achieved is known as:
total quality management
Of the forms of advertising listed, which of the following do the experts consider to be a necessity for a funeral home:
yellow pages
Which of the following is a computer output device:
Monitor/display
The portion of the computer that performs all the controlling, calculating, and processing functions is the:
CPU
Any activity which attempts to make the public aware of your products and services is called:
advertising
The process of determining the critical components of a job for the purpose of selecting and training personnel is known as:
analysis
Good will is classified as a(n):
asset
Every funeral home should have a design, symbol, or name term that distinguishes them from other funeral homes. This is known as a:
brand
What is a picture that is saved to a diskette and can be pasted to a document:
clipart
An electronic device that can accept data, perform instructions on the data, and deliver the results of the processed data is called a:
computer