Business Management Exam #2, Chapter 8

A _______ is a set of expected behaviors for a specific position or individual.

Role

What is the tendency for individual effort to decline as group size increases?

Social loafing

A _________ is a small number of people with complementary skills committed to a common purpose, goals, and approach for which they hold themselves mutually accountable.

Team

___________ include constructively interacting with other team members and expecting quality work from others on the team.

Teamwork competencies

A reciprocal belief that another person will consider the effects of his intentions and behaviors on you is _________.

Trust

The Reina Model is used to restore _______ when it has been compromised.

Trust

The "we feeling" that blinds group members together is group _______.

Cohesiveness

The collection of jobs, personalities, skills, experience, and knowledge of team members is the team's _______.

Composition

Someone who attempts to reach a solution everyone finds acceptable is an example of a(n) _______.

Compromiser

________ teams are composed of specialists from different areas.

Cross-funtional

A negative byproduct of positively reinforcing group role and norm adherence is that groups tend to:

Ostracize those who do not conform

Groups routinely ________ the average of their individual members.

Outperform

Someone who provides positive feedback and accepts and praises other contribution is an example of a(n) _______.

Encourager

Listening to teammates and accepting _______ are important team interaction competencies.

Feedback

During the _______ stage of group development, members are likely to be uncertain about the group's leaders and goals.

Forming

During the _________ stage, group members tend to be uncertain and anxious about such things as their roles.

Forming

________ roles performed by group members can be broadly categorized as either task or maintenance roles.

Functional

Someone who keep communication channels open and facilities others participation is an example of a(n) _______.

Gatekeeper

A _______ is a set of expected behaviors for members of a group as a whole.

Group role

A _________ team is a team created with members from different disciplines within an organization, such as finance, operations, and R&D.

Cross-functional

Which of the following describes a purpose of a formal work group?

Discussing ways to improve product quality

Shared leadership, high levels of trust, early conflict resolution, and collaboration are all characteristics of ________ teams.

High-performing

Formal groups fulfill both organizational and ________ functions in organizations.

Individual

A card club that meets monthly to play and have dinner is an example of a(n) ________

Informal group

A group that gets together because of a common interest is an ________.

Informal group

When ________ becomes a shared activity and the group develops its own purpose and mission, the group has become a team.

Leadership

A group member who says, "Kevin, you have been quiet lately. What do you think?", is performing a(n) ________. This is because the group member is encouraging all group members to participate.

Maintenance role

Behavior that positively affects how group members get along with one another and work harmoniously while pursuing a common goal are known as _______

Maintenance roles

A ________ is an attitude, opinion, feeling, or action shared by two or more people that guides behavior.

Norm

The stage in Tuckman's group developments process in which the group's power struggles are resolved in order to accomplish its goals is the ________ stage.

Norming

Someone who evaluates group progress and offers feedback about maintenance procedures is an example of a(n) _______.

Observer

Implementing complex decisions is an example of a(n) ________ function of a group.

Organizational

In which stage of the group development process are group members asking, "How can I best execute the demands of my role?"

Performing

Which stage in Tuckman's model of group development focuses on resolving task problems and achieving more than one person could alone?

Performing

Forming, Storming, Norming, Performing, and Adjourning

Stages of group development in Tuckman's model

Individuals may test or rebel against the leader's policies in Tuckman's _______ stage of group development.

Storming

Employees in self-managed work groups are acting as their own ________

Supervisor

_______ roles keep the group on track while maintenance roles keep the group together.

Task

A team that works together over time and distance to combine efforts and achieve common goals is a _________ team.

Virtual

Working across different time zones is among the challenges for members of _______ teams.

Virtual

The stage in Tuckman's model when group members move on to better things is ________.

Adjourning

Early in the group development process, a team can improve its chances for success if it:

Develops a team charter

Someone who reduces conflict and tension is an example of a(n) _______.

Harmoniser