Business writing chapters 1-3

Which statement correctly describes teams?

Personality conflicts can damage a team's effectiveness

Which of the following statements about employees is not true?

They may be "internal customers"

If you frown as someone speaks to you, you are providing the sender with your response about the measage

True

Making reasonable accommodations for workers with disabilities is part of today's workplace

True

Over time, companies that are considered ethical and highly effective communicators provide higher returns to shareholders than companies without these characteristics

True

Poor listening is due, in part, to the difference between the speed at which the sender speaks and the speed at which the receiver's brain processes data

True

The minutes of a meeting should emphasize what was accomplished, not what participants said

True

To build a level of trust and ease, team members should engage in small talk at their initial meeting

True

When communicating with someone from a minority group, use the identifying terminology that the group or individual prefers

True

Written messages might be conveyed through a brochure, a blog posting, a web page, or a company newsletter

True

You can avoid polarization if you choose words that take the middle ground rather than words that represent an extreme position

True

Which statement about gender issues in communication is correct?

Women tend to emphasize politeness, whereas men tend to be directive in conversation

As a department head, you cannot assume that your downward communication is

received and understood by people who report to you

Which of the following creates the need for someone to initiate communication?

Communication need

Unless an attendee suggests a new topic at the start, only information listed on the agenda should be discussed at a meeting

False

When you use slang or jargon in conversation wit businesspeople from other cultures, you should speak extremely slowly and avoid confusing specifics

False

Which of the following is not good advice for texting at work?

Do send texts to any employee who is over thirty

Which of the following best describes jargon?

Efficient terminology when communicating with specialized groups

Which of the following channels is the richest for communicating delicate or controversial messages?

Face to face

An ethical message is one that is factually correct, even if it leaves out important information

False

___ is a trait that emphasizes social rules, rank, and tradition

Formality

Planning a meeting includes all but which one of the following?

Including all department employees

____ allow companies to engage employees online

Intranets

Which of the following is probably the least developed of the four communication skills?

Listening

A common problem of team writing is

Multiple voices