Business writing chapters 1-3
Which statement correctly describes teams?
Personality conflicts can damage a team's effectiveness
Which of the following statements about employees is not true?
They may be "internal customers"
If you frown as someone speaks to you, you are providing the sender with your response about the measage
True
Making reasonable accommodations for workers with disabilities is part of today's workplace
True
Over time, companies that are considered ethical and highly effective communicators provide higher returns to shareholders than companies without these characteristics
True
Poor listening is due, in part, to the difference between the speed at which the sender speaks and the speed at which the receiver's brain processes data
True
The minutes of a meeting should emphasize what was accomplished, not what participants said
True
To build a level of trust and ease, team members should engage in small talk at their initial meeting
True
When communicating with someone from a minority group, use the identifying terminology that the group or individual prefers
True
Written messages might be conveyed through a brochure, a blog posting, a web page, or a company newsletter
True
You can avoid polarization if you choose words that take the middle ground rather than words that represent an extreme position
True
Which statement about gender issues in communication is correct?
Women tend to emphasize politeness, whereas men tend to be directive in conversation
As a department head, you cannot assume that your downward communication is
received and understood by people who report to you
Which of the following creates the need for someone to initiate communication?
Communication need
Unless an attendee suggests a new topic at the start, only information listed on the agenda should be discussed at a meeting
False
When you use slang or jargon in conversation wit businesspeople from other cultures, you should speak extremely slowly and avoid confusing specifics
False
Which of the following is not good advice for texting at work?
Do send texts to any employee who is over thirty
Which of the following best describes jargon?
Efficient terminology when communicating with specialized groups
Which of the following channels is the richest for communicating delicate or controversial messages?
Face to face
An ethical message is one that is factually correct, even if it leaves out important information
False
___ is a trait that emphasizes social rules, rank, and tradition
Formality
Planning a meeting includes all but which one of the following?
Including all department employees
____ allow companies to engage employees online
Intranets
Which of the following is probably the least developed of the four communication skills?
Listening
A common problem of team writing is
Multiple voices