Businesss Foundations Seminar Mid Term PCR S10&11Quiz Review

A ______ is a formal complaint, by an employee or by the union that management has violated some part of the contract. A. formal mediation B. union arbitration C. official protest D. contract complaint E. grievance

E. grievance

Allocation of resources, approval of projects, and authorization of budgets are all activities that a manager performs in his or her _____ management role. A. interpersonal B. functional C. decisional D. coordinating E. informational

C. decisional

The _____, created by the 1964 Civil Rights Act, investigates and resolves charges of discrimination. A. Equal Employment Opportunity Commission B. National Labor Relations Board C. Separate but Equal Opportunity Board D. Equal Occupational Commission E. Fair Labor Standards Commission

A. Equal Employment Opportunity Commission

The ability to view an organization as a whole, to understand how the various parts fit together, and how it relates to other organizations is a(n) _____ skill. A. conceptual B. strategic C. tactical D. organizational E. hierarchical

A. conceptual

In employee selection, the initial screening consists of two stages. They are the: A. employment application form and the preliminary interview B. preliminary and final interviews C. initial advertisement and the preliminary interview D. employment application form and the job description E. preliminary interview and the job description

A. employment application form and the preliminary interview

_____ is the settling of a labor-management dispute by having a third party make a binding decision. A. Conciliation B. Arbitration C. Dispute regulation D. Mediation E. Compromise

B. Arbitration

The relatively consistent pattern of behavior that characterizes a leader is called his or her _____ style. A. decision B. leadership C. strategic D. functional E. conceptual

B. leadership

_____ means giving employees increased autonomy and discretion to make decisions as well as control over the resources needed to make those decisions. A. Indoctrination B. Responsibility C. Influence assignment D. Laissez-faire E. Empowerment

E. Empowerment

_____ is the process of guiding the development, maintenance, and allocation of resources needed to attain organizational goals. A. Functional coordination B. Strategic planning C. Tactical planning D. Motivation E. Management

E. Management

_____ skills refer to the manager's ability to operate in diverse cultural environments. A. Human relations B. Global management C. International D. World-centered E. Ethnocentric

B. Global management

_____ managers are the managers concerned with implementing the plans and policies of top managers and supervising lower-level managers. A. Functional B. Middle C. Coordinating D. Supervisory E. Operational

B. Middle

_____ provides new employees with information about company policies, salary and benefits, and parking. It also includes work rules and performance expectations. A. An employment lecture B. Orientation C. Simulation D. Employee instruction E. Job guidance

B. Orientation

One of the three basic functions performed by the Equal Employment Opportunity Commission is: A. mission statement assessment B. developing diversity management plans C. on-the-job training D. the creation and updating of universal job descriptions and job specifications E. mentoring assessment

B. developing diversity management plans

Collective bargaining: A. refers to the actions taken by a group that collectively boycotts a product B. is the process of negotiating labor agreements C. describes the grievance procedure in labor agreements D. describes the procedure used to get an employer to settle a dispute in D. favor of the employees E. is the term used for electing union officials

B. is the process of negotiating labor agreements

_____ planning is the creation of long-range, comprehensive objectives and the development of long-term courses of action. A. Tactical B. Strategic C. Operational D. Supervisory E. Functional

B. Strategic

The tool most widely used in making hiring decisions is the: A. personality test B. selection interview C. resume D. background and reference check E. intelligence test

B. selection interview

_____ is the set of attitudes, values, and standards that distinguishes one organization from another. A. The mission statement B. Strategic policy C. Corporate policy D. Corporate culture E. Strategic environment

D. Corporate culture

Middle managers usually: A. act as representatives to other firms B. set overall goals and objectives C. manage the employees on the assembly line D. carry out plans and policies of top management E. act as figureheads for the company

D. carry out plans and policies of top management

Which of the following is a type of on-the-job training? A. e-training B. brainstorming C. mediation D. programmed instruction E. apprenticeship

E. apprenticeship

When union members carry signs and march near the entrance of their employer to publicize their view of the dispute and discourage customers, they are engaging in: A. a lockout B. a secondary boycott C. boycotting D. strike advertising E. picketing

E. picketing