BUSM 60 - Chapter 10

Which conflict resolution strategy embodies a "Nobody wins, nobody loses" mindset?

Avoidance

What a conflict management style is appropriate when more information is needed or when addressing the conflict has the potential to create more problems?

Avoiding

Acts of vengeance fall under which category of ineffective conflict resolution behaviors?

Retaliation

________ conflict is a disagreement about what the goals should be.

Task

The further a conflict escalates, the _______ it is to reverse

more difficult

What does BATNA stand for?

Best Alternative To a Negotiated Agreement

Which conflict resolution strategy reflects a desire to give both parties what they want?

Collaboration

In the fourth stage of Glasl's model of conflict escalation, ______, negative rumors are spread and sterotypes are formed as each side prepares for a fight and conducts a search for supporters.

Debate

_______ conflict is destructive conflict focused on emotions and differences between the two parties.

Dysfunctional

Which of the following is the chief disadvantage of arbitration?

One party is likely to be unhappy about the outcome