BYUI Quizzes COMM 250

According to the text, groups can be defined as:

- A collection of individuals who are a common set of norms - Individuals who generally have differentiated roles among themselves - Individuals who interact with one another toward the join pursuit of common goals

According to the text, the elements that make a team function are:

- Common commitment and purpose - Specific performance goals - Complementary skills - Commitment to how the work gets done - Mutual accountability

According to the text, Kayak:

- Encourages employees to be childlike - Rewards risk-taking - Doesn't hire based on technical skills

According to the text, which of the following is an advantage to lump-sum increase?

- It ties pay to performance and encourages group cooperation - It promotes a more flexible and skilled workforce while increasing satisfaction - It increases satisfaction with pay and benefits

According to the text, reasons for joining a group include:

- Physical proximity - Mutual interest - Economic self-interest - Self-esteem

According to Elder Bednar, in order for an organization to succeed long-term, which of the following must happen?

- The organization must attract good people - There must be clear expectations for performance - Members must be motivated to exceed expectations

According to the text, which is true about management decisions?

- There isn't always one right answer - The right answer may harm someone - Failures are inevitable

According to the text, interpersonal communication allows employees at all levels of an organization to do which of the following?

-Interact with others -Secure desired results -Request or extend assistance -Reinforce the formal design of the organization

According to the HBR article, great lessons for guiding change can be found in:

Addiction recovery programs

According to the text, which of the team development stages was added at a later date?

Adjourning

According to the text, the type of conflict where two individuals simply don't get along with each other is referred to as:

Affective

According to the WSJ article, all of the following is good advice for leaders seeking to facilitate cultural change EXCEPT:

Allow organization members to collectively negotiate a shared vision

Systems Theory originated in the field of what?

Biology

According to Lisa Buckingham, the best way to change organizations is to:

Change daily habits

Which of the following seems to be true in modern organizations.

Change is accelerating

According to the text, which of the four stages of the conflict process is the problem-solving and strategy phase?

Conceptualization

What is systems theory primarily about?

Connection

Which of the following is true of the difference between conflict and contention?

Contention is personal

According to the text, the potential advantages of a diverse workforce include:

Cost advantages Creativity advantages System flexibility Better problem solving Improved resource acquisition Greater marketing ability

In order to maximize the advantages of diversity, managers should do all of the below except what?

Develop common and consistent methods of approaching tasks

Which is not a common advantage of diversity?

Ease of communication

According to the introductory video, what is the primary goal of classical organizations?

Efficiency

According to the text, which barrier to effective decision-making describes the problem of decision makers remaining committed to a poor decision, even when doing so leads to increasingly negative outcomes.

Escalation of commitment

According to the text, the elements in the Triangle of Relationships include all but:

External Stakeholders

According to the text, 1997 estimates of diversity percentages for 2020 are surprisingly correct.

False

According to the text, Japanese workers celebrated when the Japanese Department of Labor implemented changes to shorten the workweek and encourage more Japanese employees to take longer holidays.

False

According to the text, John Legere, T-Mobile CEO, was very likeable, reserved, and structured.

False

According to the text, an individual's personality becomes complete only when the personal avoids contact with other people.

False

According to the text, an informal organization is defined as a set of relationships, responsibilities, and connections that exist across an organization.

False

According to the text, confrontation is never a good strategy for management.

False

According to the text, from a managerial standpoint, groups placing significant pressures on individuals to conform is always wrong and should be stopped.

False

According to the text, heuristics and satisficing are examples of nonprogrammed decisions.

False

According to the text, it is always good to hold off making a decision until you have gathered more information.

False

According to the text, organizational power and politics should always be avoided in the workplace.

False

The most important task for an Online Community Organizer is to manage an organization's social media accounts.

False

Traffic lights and sirens are not examples of nonverbal communication.

False

Classical Theory is often associated with which historical figure?

Fredrick the Great

According to the text, which of the following is not a type formal organizational structure?

Friendship

According to the text, which is not one of the five modes of resolving conflict?

Frustration

In Who Moved My Cheese, who proved to have the least successful strategy?

Hem

According to the text, exchanging backgrounds and generation information is which stage of negotiation?

Information exchange

Advantages of Brain theory include:

Innovation

Which might be considered an advantage of humanistic organizations?

Innovation

Which of these characteristics is typically not found in the classical organization?

Innovation

According to the text, coercive power:

Involves forcing someone to comply with one's wishes

Which of the following is not true of creativity?

It requires divergent thinking, NOT convergent thinking

Which of the following best describes the role of leaders with regard to organizational culture?

Leaders are the guardians and shapers of organizational culture

According to the text, which element does not factor into the perceived accuracy of the feedback by employees?

Length of time

According to the text, the graphic rating scales measure all but which of the following?

Likeability

According to the Barriers and Gateways to Communication article, the primary gateway to communication is:

Listening

In describing the importance of metaphors, the reading uses which example?

Love

According to the text, which is not a type of diversity?

Middle-level diversity

When do mechanistic approaches to organization work well?

Only under conditions where machines work well.

According to systems theory, organizations should strive to be what?

Open Systems

Chaos scientists tell us that chaos is:

Order without predictability

In the resource "What is Organizational Communication," which of the following most closely represents the primary premise of the resource?

Organization as communication

According to the text, all are determinants of work-group effectiveness except:

Personal need satisfaction

According to the text, which of the following statements regarding power in organizations is false?

Power typically has negative effects on organizations

Which might be considered an advantage of machine-like organizations?

Predictability

According to the text, emotional intelligence is made up of all but what element:

Previous education

What do Double-Loop thinkers do that Single-Loop thinkers do not do?

Question the norms

Postmodernism can best be described as:

Revolution

According to the text, which is not true of reward systems power?

Reward systems are only powerful when tied to a monetary bonus

According to the text, which theory explains how individuals encode information about others based on their demographic characteristics.

Schema Theory

According to the text, types of change include all except:

Scope of change

According to the text, unpredictable factors such as divorce or death in the family describe which personality development?

Situational Determinants

According to the text, mental abilities include all but:

Stamina

According to the text, _________ is the stage of group development where conflict is expected.

Storming

In the Introduction, which of the following organizations was used as an example of a Humanistic organization?

The Taj Mumbai

According to the Harvard Business Review article, which of the following is not a basic human drive?

The drive to control

Which of the following statements is not true of organizational culture?

The more pervasive a culture is, the better it is for the organization

Describe encoding.

The process by which individuals initiate the communication translate their ideas into a systematic set of symbols (either written or spoken)

According to Barriers and Gateways to Communication, a primary obstacle to communication is:

The tendency to evaluate

According to the reading on theories, which of the following is true:

Theories often contradict each other

According to Dan Ariely, most people thrive in their jobs as long as they what?

They feel a sense of purpose

According to Brother Embree, an organization can be defined as which of the following:

Three or more people who share a common purpose

According to Comprehending Chaos, order is best achieved:

Through concepts and direction

Holographic organizations:

Train employees in multiple tasks

According to "That Works Fine in Theory, But..." it is an oversimplification to think that theory and practice are separable things, that one is better or more important than another, or that one group of people does theory and another group does practice.

True

According to the article, "nice" people are generally not adept at conflict.

True

According to the text, a common reality in many contemporary work organizations is the inequity that exists in the distribution of available rewards.

True

According to the text, a team is defined as people organized to function cooperatively as a group.

True

According to the text, administrative assistants have considerable power over their boss.

True

According to the text, cognitive complexity represents a person's capacity to acquire and sort through various pieces of information from the environment and organize them in such a way that they make sense.

True

According to the text, most organizations begin as very small systems that feature very loose structures.

True

According to the text, once goals and objectives have been clearly established and the bargaining strategy is set, time is required to develop a suitable plan of action.

True

According to the text, pregnancy is not a protected class.

True

According to the text, successful managers recognize the effects of emotions and know to wait and address a volatile situation after their emotions have calmed down.

True

According to the text, team members need to spend a lot of time together even though they are busy.

True

According to the text, the first most important question has to do with the starting place for change.

True

According to the text, the number of traits people are believed to exhibit varies according to which theory is used.

True

According to the text, there are times when management should make decisions without the involvement of the team.

True

According to the text, when John Flannery took over as the new CEO of General Electric, he fired half of the company's board.

True

In understanding the WIIFM Factor, WIIFM stands for "What's in It For Me."

True

It is useful to memorize lists of communication barriers.

True

Jesus saw sin as springing from deep and unmet needs.

True

Once a communication barrier is recognized and correctly identified, solutions are generally relatively easy to find.

True

Teams need conflict to function effectively.

True

The MUM effect is a barrier to what kind of communication?

Upward

In the Joel Barker clips, which of the following most closely represents the primary premise of the presentations?

We can choose to change our paradigms