C232 TEST STUDY

Robbie was just promoted to Director. As a Director in the company, he now takes part in a wage-dividend plan. Which of the following best explains how this program works?

Payout is based on the amount of dividends paid to stockholders

Using this form, the rater can describe the employee's strengths and weaknesses and suggest methods for improving performance.

. Narrative

HR forecasting and planning benefit organizations in many ways. Which of the following are benefits for an organization (pick two)? 1. Ensuring future staffing requirements are met 2. Improving the culture of the organization 3. Allowing for internal promotions 4. Helping the organization execute its business strategy

1. Ensuring future staffing requirements are met 2. Helping the organization execute its business strategy

The benefits of a valid selection test include which of the following (pick two)? 1. Helps organization select candidates who are the best qualified. 2. Ensures candidates are selected using subjective criteria. 3. Helps organization avoid legal action if their selection process is shown to discriminate. 4. Ensures the test has high reliability.

1. Helps organization select candidates who are the best qualified. 2. Helps organization avoid legal action if their selection process is shown to discriminate.

Which of the following would invalidate an appraisal instrument (pick two)? 1. The employee disagrees with the rating 2. The supervisor lacks the skills to give good feedback 3. Feedback from two supervisors 4. Incomplete or Inaccurate Information

1. The supervisor lacks the skills to give good feedback 2. Incomplete or Inaccurate Information

Which of the following are workplace trends (pick two)? 1. Organizations focusing on team vs individual performance 2. The use of outsourcing 3. A decrease in college graduation rates 4. Millennials' cynicism regarding decisions made by managers

1. The use of outsourcing 2. Millennials' cynicism regarding decisions made by managers

A company is looking to hire a new HR professional who has a strong and deep knowledge of unions. Which of the following would be the best fit?

A HR professional with 3 years of experience as the employee and labor relations specialist

An ___________________program is designed to increase the supply of the right employees in the organization

Attraction

The Georgia Widget company has decided to move forward with the creation of a training program. A skills gap analysis has been completed. An assessment that identifies three levels of needs analysis will be performed: organizational, operational task, and individual person. Which training development model is being described?

ADDIE

Ray, a new supervisor met with his employees to review low customer satisfaction and discussed how to reduce customer hold time. The team would like to implement a new approach that would help them take a more active role in addressing issues. The previous supervisor believed conducting customer service training would be the best approach. Which approach should Ray utilize?

Allow the team to modify their current roles

Human Resources can make a significant contribution toward productivity improvements by ________

Enhancing work area design

An indirect compensation method used to keep costs down while helping the organization achieve their goals.

Benefits

Implied contracts are created ______

By the actions of the employer and the employee

A ___________is defined as a incentive program that provides for payment of profits at regular intervals.

Cash plan

Bob would like to increase productivity within the Georgia Widget Company. He has turned to you for a recommendation on which variable compensation method would best help the organization to achieve this strategic goal. What would you recommend? 1) Ensure all employees are salary 2) Ensure all employees have benefits 3) Ensure all employees are part of a gain-sharing plan 4) Ensure all employees are part of a profit sharing plan

Ensure all employees are part of a gain-sharing plan

What is involved in the third phase in the human resource planning process?

Ensuring that the organization will have the needed supply of employees in the future

When a HR Professional helps a friend get a job in the organization over more suitable candidates, an _____________ breach in recruiting has occurred.

Ethical

______is defined as the difference in people.

Diversity

Cole's Widgets aspires to be the "the most competitive enterprise on earth." To meet this goal, they would like to implement a performance management system that places all employees in one of three groups: "Top 20", "Vital 70" and the "Bottom 10". Which performance appraisal method would work best to achieve this goal? 1. Forced-distribution 2. Peer-appraisal 3. Narrative Essay 4. Paired Comparisons

Forced-distribution

Medical insurance, negotiated discounted gym memberships, and employee training are all examples of ______________?

Indirect compensation

The Georgia Widget company has experienced tremendous growth over the last three years. They are now bidding on government contracts. Leadership has noticed that many of these contracts required employees with Six Sigma experience. To fill this gap, leadership has decided to create a new Quality Assurance position. This team will receive a higher salary than the current Widget Inspector team. Ideally, to fill these openings, leadership would like to promote employees whose knowledge, skills, and abilities align with the new job responsibilities. What should the company use to determine the appropriate compensation level for this new position?

Job evaluation

A job posting for widget inspection states employees must have a Bachelors degree in engineering. This is an example of which type of job qualification?

Knowledge

Which of the following skills are needed by an HR professional? pick two 1. Knowledge of outsourcing 2. Ability to develop information systems 3. Knowledge of financial statements 4. Awareness of sales and marketing techniques

Knowledge of financial statements Awareness of sales and marketing techniques

Which of the following is administrative use of appraisal data?

Making job placement decisions

Which of the following groups are covered under Affirmative Action (pick two)?

Native Americans Pacific Islanders

Sam is a supervisor for "Top Dog" consulting. This organization is highly competitive and has a low level of trust between employees. Which performance appraisal method do you feel would be ineffective for Sam to use given that the merit increases are based on performance? 1. Self-appraisal 2. Peer-appraisal 3. Straight ranking appraisal 4. Narrative appraisal

Peer-appraisal

Over lunch two co-workers discuss their salary increases. One employee complains every year he receives a small salary increase. The other employee, a newer employee, indicated that she received a significant salary increase based on merit. Which human resources activity justifies the larger salary increase? 1. Career management 2. Compensation benchmarking 3. Affirmative action 4. Performance appraisal

Performance appraisal

Which of the following outcomes best describes the impact that employee development has within an organization?

Prepares employees for new jobs/careers

Which of the following is not a development use of a performance appraisal?

Promotion decisions

Which of the following is NOT a requirement of an affirmative action plan?

Reasonable care

In order to ensure transfer of training, which of the following conditions should be met?

Teach participants how to apply the skills learned in the training program in job situations

Which SWOT term refers to the organization's equipment and knowledge used to produce goods and services?

Technology

Which of the following best describes the relationship between the Civil Rights Act of 1964 and Title VII.

Title VII is a part of the Civil Rights Act of 1964.

Which statement best describes the purpose of recruitment?

To generate a pool of potentially qualified applicants

Which of the following has the biggest impact on shaping the organizational culture?

Top management values

The human recourse department would like to create a program that provides employees an opportunity to gain a wider and broader experience within the business. Which of the following programs would work best? 1. Job rotation 2. Transfer 3. Promotion 4. Sabbatical

Transfer

The human resources department would like to create a program that provides employees an opportunity to gain a wider and broader experience within the business. Which of the following programs would work best?

Transfer

________ is based upon the company's performance or employee performance

Variable compensation

One of your managers emailed you on Monday morning stating she has won the lottery and is quitting effective today. The good news is you have a replacement plan in place. Therefore, which of the following is true? 1. You will need to take on her responsibilities until a replacement can be identified 2. You will assign a trainee to various structures and departments in order to train a replacement 3. You have a new manager who has already been identified to assume the job duties of the manager who is quitting 4. You have a process for identifying and developing internal people with the potential to fill key business leadership positions

You have a new manager who has already been identified to assume the job duties of the manager who is quitting