C.2.4 CompTIA A+ 220-1102 (Core 2) Domain 4: Operational Procedures

You have responded to a call from a customer who is having problems with his computer. After troubleshooting the problem, you discover the switch on the power strip was off. After switching it on, all of the components and their functionality return to normal. Which of the following is the BEST way to explain the solution to the customer?

"I found this power strip switch in the off position. Now that it's on, it looks like everything is working. It appears as though that was the problem. Can you confirm that the problem has been resolved?"

What is the most commonly used file extension for a shell script?

.sh

As the system administrator, you have just purchased a proprietary license for a software program that your organization needs. Which of the following BEST describes a proprietary software license?

A license that gives you the right to use software owned by someone else.

Candace is a purchasing manager for a large metropolitan hospital and is responsible for making purchasing decisions for millions of dollars worth of equipment each year. The hospital board has recently decided that many of the older hospital devices need to be upgraded to IoMT (Internet of Medical Things) equipment to become more efficient and effective in their procedures. Candace has decided to start by ordering new IoMT heart-monitoring devices that track a patient's heart information remotely. She immediately talked to her equipment sales representative and ordered several new IoMT heart-monitoring devices. However, after deploying them, she finds that they do not provide all the data that nurses and doctors were expecting. Which of the following steps did Candance fail to complete during the asset management Procurement phase that led to this issue?

Determine goods and services required

A technician was able to stop a security attack on a user's computer. Which of the following actions should be performed FIRST when conducting the subsequent forensic investigation?

Document what is on screen.

Which of the following statements about an SSL VPN are true? (Select two.)

Encrypts the entire communication session. Uses port 443

What should be your top priority when responding to emergencies and hazardous situations?

Ensure the safety of people in the area.

You provide desktop support for a small company. The company has two locations in the same city, but they are several miles away. You get a call from an employee who is having problems with an application. He tries to describe what he is doing in the application, but you just can't understand what might be causing the problem. Which of the following is the BEST way to provide the assistance the employee needs? (Select two.)

Establish a Quick Assist session with the employee and watch what he is doing. Establish a Remote Assistance connection and watch what the employee is doing.

Which of the following protocols provides authentication and encryption services for VPN traffic?

IPsec

Which of the following devices are MOST susceptible to problems associated with ESD? (Select two.)

Memory (RAM) Processor (CPU)

Which of the following networking devices or services is LEAST likely to be compatible with VPN connections?

NAT

Which of the following are safety benefits are associated with encasing cables that run across the floor? (Select two.)

Prevents wear Reduces tripping accidents

Which remote assistance solution provides the user with a six-digit code to share with the corresponding remote user?

Quick Assist

Which remote access solution provides you with full remote access to the graphical desktop of a Windows system, including the ability to run programs, manipulate files, and restart or power down the computer?

Remote Desktop

You plan on including Employee Education and Awareness Policy training for all new employees. As part of that training, which of the following should you instruct your employees NOT to do as part of company procedures? (Select three.)

Respond to social engineering attacks. Connect unauthorized devices. Click on links in a phishing email.

Jason is a sales rep with a computer company that sells customized laptops to the public. He is opening a ticket to help resolve a customer issue with a malfunctioning laptop, which was purchased by an important customer who is relying on the laptop to complete a critical project. Which of the following items in the ticket can Jason use to help the support team immediately determine the time sensitivity of resolving this issue?

Severity level

Jared, an employee in Human Resources, left the company two months ago as part of a company downsizing initiative. A new Human Resources VP is now running the department and has re-hired Jared to work as a manager in Human Resources. As a new IT system administrator for the company, you have been assigned to re-establish all of Jared's accounts, including network accounts, email, software, and VPN access. However, you discover that no accounts exist for Jared. What should have been done during Jared's offboarding process to make sure his accounts were still available for a period of time?

The accounts should have been disabled instead of deleted

You work for a large company that has over 1,000 computers. Each of these computes uses a wireless mouse and keyboard. Therefore, your company goes through a lot of alkaline batteries. When these batteries can no longer power the intended device, you need to decide what to do with them. Unless otherwise dictated by your local authorities, which of the following would be the EASIEST way to deal with these batteries?

They can be thrown away.

What is the purpose of an MSDS?

To document how to safely handle and dispose of hazardous materials.

Which of the following is one way that developers and organizations who produce open-source software can generate revenue from the software?

Training contracts