(cawt116) ch 5

Like e-mail messages, memos can be sent to internal or external audiences. a. True b. False

False;; Memos are used for important internal messages that are too long for e-mail, require a permanent record, demand formality, or inform employees who may not have work e-mail

Like e-mail, instant messages and texts are subject to discovery in legal cases. a. True b. False

True

Which is the best tip to follow when creating a blog? a. Use vivid examples, quotations and testimonials, and statistics. b. Avoid the use of visuals because words are more important than pictures. c. Avoid contractions and conversational language. d. Minimize white space by developing long paragraphs.

a. Use vivid examples, quotations and testimonials, and statistics.

Many organizations use social media sites to recruit employees. a. True b. False

a. True

Some benefits of instant messaging and texting in the workplace include speed, cost savings, and presence functionality. a. True b. False

a. True

The biggest advantage of business blogs is their ability to reach a large audience. a. True b. False

a. True

An e-mail message would be most appropriate to__________. a. schedule a meeting b. offer condolences to a colleague who had a death in the family c. deliver a performance review to a subordinate d. send a disciplinary notice to an employee

a. schedule a meeting

One of the biggest advantages of a wiki is that it __________. a. provides up-to-date company information to the media and the public b. reduces the confusion that often results from many file versions c. provides employers with a potential recruiting tool d. allows companies to conduct market research

b. reduces the confusion that often results from many file versions

Because most e-mail messages and memos cover nonsensitive information, they should be written using a(n) __________ organizational pattern. a. indirect b. problem-solution c. chronological d. direct

d. direct

Companies use blogs for all of the following reasons except __________. a. recruiting b. crisis communication c. public relations d. payroll

d. payroll

Companies can use wikis to connect offices, collect and disseminate information to large audiences, and facilitate feedback from employees. a. True b. False

true

Podcasts are easy to produce and require simple, cheap hardware. a. True b. False

False

Privacy settings on social networks always allow individuals to hide their comments and content from unintended audiences. a. True b. False

False

A __________ is a Web-based tool that employs easy-to-use collaborative software to allow multiple users collectively to create, access, and modify documents. a. wiki b. teleconference c. viral market d. Web forum

a. wiki

Which of the following statements best describes the use of social networking by businesses today? a. Today's companies use social networking sites only for brainstorming and teamwork. b. Companies struggle with finding the right balance between permitting access to the Web and protecting security and ensuring productivity. c. Only young adults use social networking sites. d. Very few businesses use social networking to market themselves.

b. Companies struggle with finding the right balance between permitting access to the Web and protecting security and ensuring productivity.

The most important part of an e-mail message is the salutation. a. True b. False

b. False

When creating or responding to a blog, you need not worry about grammar and spelling. a. True b. False

b. False

Which of the following statements about memos is most accurate? a. Memos should be used to communicate with outside entities such as buyers, customers, and financial institutions. b. Memos are necessary for messages that require a permanent record. c. Memos are inappropriate for complex, lengthy messages. d. Memos are used more often than e-mail messages in today's workplace.

b. Memos are necessary for messages that require a permanent record.

Which of the following statements about instant messaging and texting is most accurate? a. Users of instant messaging and text messaging, unlike e-mail users, do not need to worry about fraudulent schemes, viruses, malware, or spam. b. Some organizations forbid employees to use instant messaging and texting. c. Texting allows users to use the Internet to communicate in real time in a private chat room with one or more individuals. d. Although popular among teens, instant messaging is rarely used by employees to conduct business.

b. Some organizations forbid employees to use instant messaging and texting.

Brianna just started a new job that requires her to use texting to communicate with clients and coworkers. To display proper texting etiquette, Brianna should __________. a. use texts to convey any kind of business news, including sad news and sensitive business matters b. avoid sending texts in public areas such as performance venues, restaurants, and meetings c. send multiple messages to coworkers if she does not receive an immediate response d. interrupt a face-to-face conversation with a coworker to send a quick text to a customer to demonstrate how responsive she is to her clients

b. avoid sending texts in public areas such as performance venues, restaurants, and meetings

A website or a social media platform that contains informal posts and articles on a variety of topics is called a __________. a. wiki b. blog c. social bookmark d. tweet

b. blog

Which statement about social networking is most accurate? a. The only social networking site used by businesses today is Facebook. b. Businesses use social networking exclusively for customer input. c. Businesses can use social networks to connect dispersed employees. d. Very few Fortune 500 companies use social networking sites.

c. Businesses can use social networks to connect dispersed employees.

Shawn has asked you for some advice regarding the use of social networking in the workplace. Which of the following is good advice? a. Refuse friend requests or "unfriend" people to avoid jeopardizing professional relationships. b. Assume that the content posted on a social networking site is protected. c. Know the policies of the employer. d. Freely share sensitive information.

c. Know the policies of the employer.

What is the best advice for using instant messaging or texting on the job? a. Feel free to use instant messaging or texts to send sensitive information. b. Make yourself available at all times. c. Learn about your organization's messaging policies d. Use jargon, slang, or abbreviations freely to save time.

c. Learn about your organization's messaging policies

News professionals, educators, and corporate trainers create digital audio or video files; receivers then download the files to view or hear the file contents. What are these digital audio or video files called? a. Blogs b. Wikis c. Web forums d. Podcasts

d. Podcasts