CC's Barista Test
What is the free drink policy for team members?
- free drinks while on shift, but excludes juice, water bottles, sodas, and soy milk - make sure to use the employee drink button
What is the free drink policy for guests?
- free same-day in-store refills on brewed coffee, cafe au lait, iced coffee, and iced tea
List some robbery prevention techniqiues.
- keep purses and other valuables in back room - keep 2 or more staff members on duty - greet guests and make eye contact
What are some things not allowed as part of the CC's uniform?
- open-toed shoes - outerwear with non-CC's logos - pants with rips or holes
Give some examples of merchandise we sell at CC's.
- tumblers - brewing equipment - retail coffee and tea
1 pump of caramel is how many oz?
1 oz
What is espresso?
1 to 2 oz. shot of pressure-brewed coffee using between 6.5 and 7.5 grams (about 1 Tablespoon) of finely ground coffee
What are 3 things being observed on a values walk?
1. Are guests being welcomed genuinely? 2. Is register person suggesting pastries/merchandise to our guest? 3. How long did guests wait in line?
What are our core values?
1. Be Real 2. Be Exceptional 3. Be Passionate
What are the 4 Coffee House Selections we brew every day for our guests?
1. Uptown Jazz Dark Roast 2. Cypress Sunrise Medium Roast 3. Southern Sunset Decaf 4. New Orleans Blend Coffee and Chicory
What are the steps to completing a French Press?
1. Weigh out proper amount of coffee for order (3 cup/small = .05 lb, 8 cup/medium = .12 lb, 12 cup/large = .18 lb) 2. Set grinder to"coarse" & grind 3. Put ground coffee into glass carafe and fill press with hot water hot water spigot 4. Fill to top metal band of press 5. Set timer for 4 minutes, then when timer is up, push grounds to bottom of carafe 6. Coffee is now ready to serve
What amount of syrup is in every pump?
1/4 oz
How much is the Senior Citizen discount?
10%
What is the temperature for steamed milk?
140 to 160 degrees
How many seconds is an acceptable shot?
16-26
How many seconds is a perfect shot?
18-23
Milk at ____________ degrees is burned.
180 degrees
How long should you let freshly baked pastries cools before you put them in the pastry case?
20 minutes
Arabica coffee grows at an elevation of _______________________ feet above sea level.
2000-6000
An espresso shot as __________ layers
3
How many points until guests earn a free grande drink of their choice?
40
CC's uses only _______________ beans.
Arabica
What are the CC's values?
Be Real Be Exceptional Be Passionate
What are the LAST steps?
L - Listen to their complaint A - Acknowledge and Apologize about their concern S - Solve the problem regardless of who caused it T - Thank guest for choosing CC's and ask them to return so we can do better next time
When solving guest complaints, what steps do we follow?
LAST steps
What is the CC's mission?
Serving everyone better than anyone else
What are the shots per tall, grande, and super grande for a regular drink besides an americano and E22?
T - 1 G - 2 SG - 3
What are the pumps of SAUCES per tall, grande, and super grande for a normal drink?
T - 1 and 1/2 G - 2 SG - 2 and 1/2
What are the pumps of cane syrup for an E22 per tall, grande, and super grande drink?
T - 2 G - 3 SG - 4
What are the shots per tall, grande, and super grande Americano and E22?
T - 2 G - 3 SG - 4
What are the pumps for SYRUPS per tall, grande, and super grande for a normal drink?
T - 3 G - 4 SG - 6
What are the THANKS steps?
T - Thanks for coming to CC's! H - How may I help you? A - All of these things are available to you! N - Now, may I suggest...? K - Know what to do next. S - Say "see you soon!"
If there is only one bean inside of the coffee cherry, what is it called?
a peaberry
What is an espresso macchiatto?
a single or double shot of espresso topped with a dollop of textured milk
What is an espresso con panna?
a single or double shot of espresso topped with whipped cream
When do you wipe the steam wand?
after you make each beverage
goal of pre-shift meeting?
aid you in hitting the sales goal
Who is responsible for completing a cafe sweep?
all team members
AL =
almond milk
Where is the first, original CC's?
at Magazine and Jefferson St.
Where can the guest register their CC's loyalty card?
at the register or online
BOH =
back of house
How long should black tea steep? green tea? herbal tea?
black - 5 mins or less green - 3 mins or less herbal - 5 mins or more until desired color is achieved
What hot teas do we offer from behind the bar?
black, green, and herbal
What are the three layers of an espresso shot?
bottom - the heart middle - the body top - crema
What is a French Press used for?
brewing coffee at home, easily, in small quantities
B2B =
business to business
BOGO =
buy one get one
C =
caramel
What is the fruit that contains the coffee bean called?
cherry
What does coffee from Central/South America taste like?
clean and crisp
What is a "single origin" ??
coffee from one region; aka "a straight"
The gold colored foam on top of the espresso shot is called ________________
crema
DSP =
daily sales plan
What is Coffee and Chicory?
dark roast with chicory, a perennial herb added to our New Orleans blend
What does slacking mean?
defrosting of pastries
D =
dry
What should you do if your shots run long or short?
dump them
What does coffee from the Pacific/Indonesia taste like?
earthy and full-bodied
Why do we bake pastries at CC's?
enhance guest experience and offer great pairings
How often do we brew drip coffee?
every hour
How often should bathrooms be cleaned?
every hour
How often should you complete a cafe sweep?
every hour
If a guest wants to return a pastry what should you do?
exchange pastry for another one, destroy returned pastry, & if they don't want another one: void the sale and give cash/credit back
FIFO =
first in first out
FOH =
front of house
Why is it important to connect with guests sitting in the cafe?
gives warm, inviting environment and shows them their opinions matter
Give some responsibilities for Front Register.
greet guests, take orders, spot sweep outside and in cafe
HC =
hot chocolate
IDP =
individual development plan
What does it mean to create a guest for life?
keep stores open and tips overflowing
How do you pour milk for a latte versus a cappuccino?
latte has more milk less foam, and a cappuccino has less milk more foam
LTP =
limited time promotions
LSM =
local store marketing
Give some responsibilities for Espresso Bar.
make quality drinks quickly and efficiently
What is a toddy maker?
makes iced coffee
Who is responsible for making sure deployment is being used?
manager
MSDS =
material safety data sheet
What coffees do we use the Bunn grinder for? (the 3 settings)
medium, dark, and decaf
What are some things to ensure proper pastry presentation?
mice layout o plate clean edges of plate form any crumbs asking if guest would like it warmed/condiments
What is a blend?
mixing coffees together to get a special flavor profile
MS =
mochasippi
How many times can you steam milk?
once
Why can't we give free refills at the drive thru?
once the cup is out of sight, it might have been tampered with
Always use _________ _____________ when removing baking trays from oven
oven mitts
Where can you locate the shelf life of pastries?
par sheet
What is your role as a barista?
provide quick and efficient service, learn guest names and drinks, provide service with a smile, and provide guests with undivided attention
Explain the mystery shop
selected guests through the mystery shop program visit your store twice a month and evaluate your customer service
SK =
skim milk
The darker the roast, the _____________ the caffeine content.
smaller
SM =
smoothie
Why is it important to mark cups?
so that whoever is making drinks can do it properly
Why do we get names on cups at the drive thru?
so we can address guests by name at the window
SP =
splenda
SF =
sugar free
=
sweet and low/equal
Give some responsibilities for Drive Thru Register
take money, hand out orders, interact with guest
Give some responsibilities for Cafe Expo.
take orders, mark cups, move line from front to bar
Give some responsibilities for Drive Thru Order Taker.
take speaker orders and put in computer, get pastries
Where do you document that you cleaned the bathroom?
the daily checklist
Where can you locate this nutritional information?
the pastry binder
What is the CC's vision?
to improve the lives of our guests, support the communities we serve, and promote our common humanity
What does steep mean?
to soak in a liquid under the boiling point
What is a Values Walk?
tool to make sure we are living out our values
Robusta coffee contains approximately ___________ the caffeine as Arabica coffee.
twice
WC =
white chocolate
WL =
whole milk
What does coffee from Africa/Arabia taste like?
winey and acidic
Where can guests get nutritional information about our drinks and pastries?
www.ccscoffee.com
When completing a cafe sweep, are you responsible for cleaning the outside area?
yes