CC's Barista Test

What is the free drink policy for team members?

- free drinks while on shift, but excludes juice, water bottles, sodas, and soy milk - make sure to use the employee drink button

What is the free drink policy for guests?

- free same-day in-store refills on brewed coffee, cafe au lait, iced coffee, and iced tea

List some robbery prevention techniqiues.

- keep purses and other valuables in back room - keep 2 or more staff members on duty - greet guests and make eye contact

What are some things not allowed as part of the CC's uniform?

- open-toed shoes - outerwear with non-CC's logos - pants with rips or holes

Give some examples of merchandise we sell at CC's.

- tumblers - brewing equipment - retail coffee and tea

1 pump of caramel is how many oz?

1 oz

What is espresso?

1 to 2 oz. shot of pressure-brewed coffee using between 6.5 and 7.5 grams (about 1 Tablespoon) of finely ground coffee

What are 3 things being observed on a values walk?

1. Are guests being welcomed genuinely? 2. Is register person suggesting pastries/merchandise to our guest? 3. How long did guests wait in line?

What are our core values?

1. Be Real 2. Be Exceptional 3. Be Passionate

What are the 4 Coffee House Selections we brew every day for our guests?

1. Uptown Jazz Dark Roast 2. Cypress Sunrise Medium Roast 3. Southern Sunset Decaf 4. New Orleans Blend Coffee and Chicory

What are the steps to completing a French Press?

1. Weigh out proper amount of coffee for order (3 cup/small = .05 lb, 8 cup/medium = .12 lb, 12 cup/large = .18 lb) 2. Set grinder to"coarse" & grind 3. Put ground coffee into glass carafe and fill press with hot water hot water spigot 4. Fill to top metal band of press 5. Set timer for 4 minutes, then when timer is up, push grounds to bottom of carafe 6. Coffee is now ready to serve

What amount of syrup is in every pump?

1/4 oz

How much is the Senior Citizen discount?

10%

What is the temperature for steamed milk?

140 to 160 degrees

How many seconds is an acceptable shot?

16-26

How many seconds is a perfect shot?

18-23

Milk at ____________ degrees is burned.

180 degrees

How long should you let freshly baked pastries cools before you put them in the pastry case?

20 minutes

Arabica coffee grows at an elevation of _______________________ feet above sea level.

2000-6000

An espresso shot as __________ layers

3

How many points until guests earn a free grande drink of their choice?

40

CC's uses only _______________ beans.

Arabica

What are the CC's values?

Be Real Be Exceptional Be Passionate

What are the LAST steps?

L - Listen to their complaint A - Acknowledge and Apologize about their concern S - Solve the problem regardless of who caused it T - Thank guest for choosing CC's and ask them to return so we can do better next time

When solving guest complaints, what steps do we follow?

LAST steps

What is the CC's mission?

Serving everyone better than anyone else

What are the shots per tall, grande, and super grande for a regular drink besides an americano and E22?

T - 1 G - 2 SG - 3

What are the pumps of SAUCES per tall, grande, and super grande for a normal drink?

T - 1 and 1/2 G - 2 SG - 2 and 1/2

What are the pumps of cane syrup for an E22 per tall, grande, and super grande drink?

T - 2 G - 3 SG - 4

What are the shots per tall, grande, and super grande Americano and E22?

T - 2 G - 3 SG - 4

What are the pumps for SYRUPS per tall, grande, and super grande for a normal drink?

T - 3 G - 4 SG - 6

What are the THANKS steps?

T - Thanks for coming to CC's! H - How may I help you? A - All of these things are available to you! N - Now, may I suggest...? K - Know what to do next. S - Say "see you soon!"

If there is only one bean inside of the coffee cherry, what is it called?

a peaberry

What is an espresso macchiatto?

a single or double shot of espresso topped with a dollop of textured milk

What is an espresso con panna?

a single or double shot of espresso topped with whipped cream

When do you wipe the steam wand?

after you make each beverage

goal of pre-shift meeting?

aid you in hitting the sales goal

Who is responsible for completing a cafe sweep?

all team members

AL =

almond milk

Where is the first, original CC's?

at Magazine and Jefferson St.

Where can the guest register their CC's loyalty card?

at the register or online

BOH =

back of house

How long should black tea steep? green tea? herbal tea?

black - 5 mins or less green - 3 mins or less herbal - 5 mins or more until desired color is achieved

What hot teas do we offer from behind the bar?

black, green, and herbal

What are the three layers of an espresso shot?

bottom - the heart middle - the body top - crema

What is a French Press used for?

brewing coffee at home, easily, in small quantities

B2B =

business to business

BOGO =

buy one get one

C =

caramel

What is the fruit that contains the coffee bean called?

cherry

What does coffee from Central/South America taste like?

clean and crisp

What is a "single origin" ??

coffee from one region; aka "a straight"

The gold colored foam on top of the espresso shot is called ________________

crema

DSP =

daily sales plan

What is Coffee and Chicory?

dark roast with chicory, a perennial herb added to our New Orleans blend

What does slacking mean?

defrosting of pastries

D =

dry

What should you do if your shots run long or short?

dump them

What does coffee from the Pacific/Indonesia taste like?

earthy and full-bodied

Why do we bake pastries at CC's?

enhance guest experience and offer great pairings

How often do we brew drip coffee?

every hour

How often should bathrooms be cleaned?

every hour

How often should you complete a cafe sweep?

every hour

If a guest wants to return a pastry what should you do?

exchange pastry for another one, destroy returned pastry, & if they don't want another one: void the sale and give cash/credit back

FIFO =

first in first out

FOH =

front of house

Why is it important to connect with guests sitting in the cafe?

gives warm, inviting environment and shows them their opinions matter

Give some responsibilities for Front Register.

greet guests, take orders, spot sweep outside and in cafe

HC =

hot chocolate

IDP =

individual development plan

What does it mean to create a guest for life?

keep stores open and tips overflowing

How do you pour milk for a latte versus a cappuccino?

latte has more milk less foam, and a cappuccino has less milk more foam

LTP =

limited time promotions

LSM =

local store marketing

Give some responsibilities for Espresso Bar.

make quality drinks quickly and efficiently

What is a toddy maker?

makes iced coffee

Who is responsible for making sure deployment is being used?

manager

MSDS =

material safety data sheet

What coffees do we use the Bunn grinder for? (the 3 settings)

medium, dark, and decaf

What are some things to ensure proper pastry presentation?

mice layout o plate clean edges of plate form any crumbs asking if guest would like it warmed/condiments

What is a blend?

mixing coffees together to get a special flavor profile

MS =

mochasippi

How many times can you steam milk?

once

Why can't we give free refills at the drive thru?

once the cup is out of sight, it might have been tampered with

Always use _________ _____________ when removing baking trays from oven

oven mitts

Where can you locate the shelf life of pastries?

par sheet

What is your role as a barista?

provide quick and efficient service, learn guest names and drinks, provide service with a smile, and provide guests with undivided attention

Explain the mystery shop

selected guests through the mystery shop program visit your store twice a month and evaluate your customer service

SK =

skim milk

The darker the roast, the _____________ the caffeine content.

smaller

SM =

smoothie

Why is it important to mark cups?

so that whoever is making drinks can do it properly

Why do we get names on cups at the drive thru?

so we can address guests by name at the window

SP =

splenda

SF =

sugar free

=

sweet and low/equal

Give some responsibilities for Drive Thru Register

take money, hand out orders, interact with guest

Give some responsibilities for Cafe Expo.

take orders, mark cups, move line from front to bar

Give some responsibilities for Drive Thru Order Taker.

take speaker orders and put in computer, get pastries

Where do you document that you cleaned the bathroom?

the daily checklist

Where can you locate this nutritional information?

the pastry binder

What is the CC's vision?

to improve the lives of our guests, support the communities we serve, and promote our common humanity

What does steep mean?

to soak in a liquid under the boiling point

What is a Values Walk?

tool to make sure we are living out our values

Robusta coffee contains approximately ___________ the caffeine as Arabica coffee.

twice

WC =

white chocolate

WL =

whole milk

What does coffee from Africa/Arabia taste like?

winey and acidic

Where can guests get nutritional information about our drinks and pastries?

www.ccscoffee.com

When completing a cafe sweep, are you responsible for cleaning the outside area?

yes