CCT 300 Ch 1

​___________ skills include the ability to​ access, assess,​ interpret, manipulate,​ summarize, and communicate facts and figures.

Data literacy

Which of the following parts of the communication model includes the process of expressing an idea in words or​ images?

Encoding

Which of the following is true when using technology for communication?

Technology helps with communication; it does not replace it

Focusing on understanding and meeting the needs of the readers and listeners is known as the​ ________ approach to communication.

audience-centered

Communication __________ include noise and distractions, channel breakdowns, filters, and competing messages.

barriers

To be​ effective, communication must​ ________.

be practical and clear

Which of the following is an advantage when an organization has a less formal hierarchy?

better able to respond to change

Using concrete​ language, specific​ detail, and information that is​ clear, accurate​ , and ethical will help to create communication that​ ________.

clarifies expectations and responsibilities

The process of transferring information and meaning is called​ _____.

communication

Hong is showing her manager a slideshow presentation regarding the status of her accounts. Which of the following aspects of the communication model does Hong's slideshow exemplify?

communication medium

Which of the following is the process of defining and solving problems about a situation or set of​ circumstances?

critical thinking

__________ skills include the ability to define and solve problems.

critical thinking

Mahir promised a client that the project would be completed by the end of the​ week; however, Mahir knows that the project will take at least three more weeks to complete. Which of the following terms most accurately describes this​ situation?

ethical lapse

The accepted principles that govern behavior within a society are referred to as​ ____________.

ethics

__________ is any form of verbal or nonverbal response to a message.

feedback

Which of the following is true regarding the basic communication​ model?

feedback can be both verbal and nonverbal

Which of the following is NOT one of the skills that experts say are vital for success in tomorrow's workplace?

financial reporting

Which of the following is NOT an important characteristic of effective business communication?

give general impressions

Which of the following occurs when people receive more information than they can effectively​ process?

information overload

Intellectual property includes which of the following?

patents

Which of the following is a trait usually associated with​ professionalism?

performing at a high level

Which of the following is a choice between alternatives that may all be ethical and valid to varying​ degrees?

An ethical dilemma

Which of the following will help to increase your chances of success when crafting a message that gets​ noticed?

Consider the expectations of the audience.

​__________ is the skill and ability to completely and objectively evaluate information in order to provide logical conclusions and sound recommendations.

Critical thinking

Which of the following best describes effective communication?

Effective communication is practical, factual, concise, clear, and persuasive.

Which of the following is true of communication?

It involves transferring information and meaning between senders and receivers.

Which of the following best explains the term "ethical dilemma"?

It is a situation that involves choosing between two conflicting alternatives

Which of the following best describes the communication​ process?

It is the process of transferring information and meaning between senders and​ receivers, using one or more types of media.

Which of the following is defined as the quality of performing at a high level and exhibiting pride and purpose in​ one's behavior?

Professionalism

Fast, flexible teams must be empowered and autonomous, with open and transparent communication. According to the textbook, which type of communication skills do employers expect in order to achieve that goal?

acquiring, processing, and sharing information

With diagonal communication, information flows __________.

across department lines while moving up or down

An example of upward communication would be​ _________.

an employee telling a supervisor about potential problems with a delivery process at a review

Focusing on​ __________ can make your communication efforts more effective.

clarifying expectations and responsibilities

ABC Company has established an explicit ethics policy by developing​ ________, to establish expectations for all employees.

code of ethics

Martin Danoesastro found that in his office, there was very little interaction between departments. According to Danoesastro, which of the following is needed to create alignment in an organization?

communication

With __________ communication, information crosses department lines while moving up or down.

diagonal

The process of recognizing information​ needs, using efficient search techniques to locate reliable sources of​ information, and using gathered information ethically is referred to as​ ________.

digital information fluency

​____________ involves putting an idea into words or images.

encoding

Eumi is a purchasing manager for the XYZ Company. She has some latitude when it comes to making purchasing decisions. She is buying some cleaning solvent for the company and has to choose between a lower cost alternative that is not as effective as the other option.​ Eumi's bonus is based upon saving the company​ money, so she is finding it difficult to make a decision. Which of the following is Eumi is​ experiencing?

ethical dilemma

__________ is a situation that involves choosing between two conflicting alternatives.

ethical dilemma

Jacob recently started working for a food company. After a few weeks, he realizes that although one of their cereals is labeled "100% organic," one of the ingredients comes from a conventional source. He decides not to question it, because he's only been at the job a few weeks. What type of ethical problem is this?

ethical lapse

Which set of skills is included in data literacy​ skills?

interpreting, manipulating, and communicating data

Which of the following is an advantage of the social communication​ model?

it is open to all who wish to participate

Which of the following uses artificial intelligence to give computers the ability to understand language in the​ often-unpredictable way humans speak and​ write?

natural language processing

Lahney has taken credit for an idea that is not her own. This is an example of​ ________.

plagiarism

An advantage of mobile communication is to​ ________.

provide​ flexibility, enhance productivity and​ collaboration, and create engaging customer experiences

Which of the following is a challenge when writing for mobile​ devices?

screen size

Danoesastro cites visits to companies such as Google, where work teams were based on _____.

small teams

Danoesastro indicates there is less need for middle managers, and a greater need for open and transparent communication. How is this achieved?

social communication model

Which of the following describes digital platforms that empower stakeholders to be participants in the communication process through the sharing of content and contributing new​ content?

social media

When companies recruit people to promote products to friends and other contacts in exchange for free samples or other​ rewards, without requiring them to disclose the true nature of the​ communication, it is referred to as​ ________ marketing.

stealth

Which of the following is one way communication is used to affect relationships in an​ organization?

strengthen the connection between a company and its stakeholdersa

Intentionally distorting information is a form of​ __________.

unethical communication

Omitting essential information, distorting visuals, and misrepresenting numbers are examples of __________.

unethical communication

Which of the following describes communication that moves from employees to middle managers to top​ executives, providing insights to problems or​ trends?

upward

Which type of communication flows from employees to executives?

upward communication

Which of the following can help you improve your information technology​ skills?

using word-processing apps, spreadsheets, and presentation software

Which of the following describes distorted perception?

When people ignore or deny incoming information that threatens their preconceived notions of reality

Which of the following is true when using technology for communication?

Technology helps with communication; it does not replace it.

Which of the following is a disadvantage of mobile communication in​ business?

Reading and writing are generally more difficult and prone to errors on smaller mobile screens.

Karen, a research scholar, is invited to give a lecture on genetically modified crops to a group of high school students Which of the following guidelines will help her in communicating most efficiently?

She should take an audience-centered approach