CCT 300 Ch 1
___________ skills include the ability to access, assess, interpret, manipulate, summarize, and communicate facts and figures.
Data literacy
Which of the following parts of the communication model includes the process of expressing an idea in words or images?
Encoding
Which of the following is true when using technology for communication?
Technology helps with communication; it does not replace it
Focusing on understanding and meeting the needs of the readers and listeners is known as the ________ approach to communication.
audience-centered
Communication __________ include noise and distractions, channel breakdowns, filters, and competing messages.
barriers
To be effective, communication must ________.
be practical and clear
Which of the following is an advantage when an organization has a less formal hierarchy?
better able to respond to change
Using concrete language, specific detail, and information that is clear, accurate , and ethical will help to create communication that ________.
clarifies expectations and responsibilities
The process of transferring information and meaning is called _____.
communication
Hong is showing her manager a slideshow presentation regarding the status of her accounts. Which of the following aspects of the communication model does Hong's slideshow exemplify?
communication medium
Which of the following is the process of defining and solving problems about a situation or set of circumstances?
critical thinking
__________ skills include the ability to define and solve problems.
critical thinking
Mahir promised a client that the project would be completed by the end of the week; however, Mahir knows that the project will take at least three more weeks to complete. Which of the following terms most accurately describes this situation?
ethical lapse
The accepted principles that govern behavior within a society are referred to as ____________.
ethics
__________ is any form of verbal or nonverbal response to a message.
feedback
Which of the following is true regarding the basic communication model?
feedback can be both verbal and nonverbal
Which of the following is NOT one of the skills that experts say are vital for success in tomorrow's workplace?
financial reporting
Which of the following is NOT an important characteristic of effective business communication?
give general impressions
Which of the following occurs when people receive more information than they can effectively process?
information overload
Intellectual property includes which of the following?
patents
Which of the following is a trait usually associated with professionalism?
performing at a high level
Which of the following is a choice between alternatives that may all be ethical and valid to varying degrees?
An ethical dilemma
Which of the following will help to increase your chances of success when crafting a message that gets noticed?
Consider the expectations of the audience.
__________ is the skill and ability to completely and objectively evaluate information in order to provide logical conclusions and sound recommendations.
Critical thinking
Which of the following best describes effective communication?
Effective communication is practical, factual, concise, clear, and persuasive.
Which of the following is true of communication?
It involves transferring information and meaning between senders and receivers.
Which of the following best explains the term "ethical dilemma"?
It is a situation that involves choosing between two conflicting alternatives
Which of the following best describes the communication process?
It is the process of transferring information and meaning between senders and receivers, using one or more types of media.
Which of the following is defined as the quality of performing at a high level and exhibiting pride and purpose in one's behavior?
Professionalism
Fast, flexible teams must be empowered and autonomous, with open and transparent communication. According to the textbook, which type of communication skills do employers expect in order to achieve that goal?
acquiring, processing, and sharing information
With diagonal communication, information flows __________.
across department lines while moving up or down
An example of upward communication would be _________.
an employee telling a supervisor about potential problems with a delivery process at a review
Focusing on __________ can make your communication efforts more effective.
clarifying expectations and responsibilities
ABC Company has established an explicit ethics policy by developing ________, to establish expectations for all employees.
code of ethics
Martin Danoesastro found that in his office, there was very little interaction between departments. According to Danoesastro, which of the following is needed to create alignment in an organization?
communication
With __________ communication, information crosses department lines while moving up or down.
diagonal
The process of recognizing information needs, using efficient search techniques to locate reliable sources of information, and using gathered information ethically is referred to as ________.
digital information fluency
____________ involves putting an idea into words or images.
encoding
Eumi is a purchasing manager for the XYZ Company. She has some latitude when it comes to making purchasing decisions. She is buying some cleaning solvent for the company and has to choose between a lower cost alternative that is not as effective as the other option. Eumi's bonus is based upon saving the company money, so she is finding it difficult to make a decision. Which of the following is Eumi is experiencing?
ethical dilemma
__________ is a situation that involves choosing between two conflicting alternatives.
ethical dilemma
Jacob recently started working for a food company. After a few weeks, he realizes that although one of their cereals is labeled "100% organic," one of the ingredients comes from a conventional source. He decides not to question it, because he's only been at the job a few weeks. What type of ethical problem is this?
ethical lapse
Which set of skills is included in data literacy skills?
interpreting, manipulating, and communicating data
Which of the following is an advantage of the social communication model?
it is open to all who wish to participate
Which of the following uses artificial intelligence to give computers the ability to understand language in the often-unpredictable way humans speak and write?
natural language processing
Lahney has taken credit for an idea that is not her own. This is an example of ________.
plagiarism
An advantage of mobile communication is to ________.
provide flexibility, enhance productivity and collaboration, and create engaging customer experiences
Which of the following is a challenge when writing for mobile devices?
screen size
Danoesastro cites visits to companies such as Google, where work teams were based on _____.
small teams
Danoesastro indicates there is less need for middle managers, and a greater need for open and transparent communication. How is this achieved?
social communication model
Which of the following describes digital platforms that empower stakeholders to be participants in the communication process through the sharing of content and contributing new content?
social media
When companies recruit people to promote products to friends and other contacts in exchange for free samples or other rewards, without requiring them to disclose the true nature of the communication, it is referred to as ________ marketing.
stealth
Which of the following is one way communication is used to affect relationships in an organization?
strengthen the connection between a company and its stakeholdersa
Intentionally distorting information is a form of __________.
unethical communication
Omitting essential information, distorting visuals, and misrepresenting numbers are examples of __________.
unethical communication
Which of the following describes communication that moves from employees to middle managers to top executives, providing insights to problems or trends?
upward
Which type of communication flows from employees to executives?
upward communication
Which of the following can help you improve your information technology skills?
using word-processing apps, spreadsheets, and presentation software
Which of the following describes distorted perception?
When people ignore or deny incoming information that threatens their preconceived notions of reality
Which of the following is true when using technology for communication?
Technology helps with communication; it does not replace it.
Which of the following is a disadvantage of mobile communication in business?
Reading and writing are generally more difficult and prone to errors on smaller mobile screens.
Karen, a research scholar, is invited to give a lecture on genetically modified crops to a group of high school students Which of the following guidelines will help her in communicating most efficiently?
She should take an audience-centered approach
