CCT324 chap 6

Adjusting one's own behaviour to align with the norms of the group is a. conformity. b. divergence. c. job satisfaction. d. deviation. e. discrepancy.

a

Groups of students who are friends often choose seats near each other on the first day of class and become upset if an outsider takes "their" seats in a later class. This is an example of the development of norms through a. primacy. b. groupthink. c. gatekeeping. d. structure. e. initiating.

a

Janice was in a tough spot. She was trying to meet a deadline for her boss when the leader of her cross-functional team asked her to submit some work on the same day. She knew she could not meet both deadlines. In this case, Janice was experiencing a. role conflict. b. role underload. c. role reversal. d. role ambiguity. e. role expectations

a

The majority of organizational norms are a. informal. b. universally recognized. c. written down. d. of little influence in affecting performance. e. enforced by management.

a

Which type of team is comprised of employees from about the same hierarchical level, but from different work areas, who come together to accomplish a task? a. cross-functional b. virtual c. quality circle d. self-managed e. problem solving

a

Within the Five-Stage Model, what is the individual issue question at the forming stage? a. How do I fit in? b. How do I get here on time? c. What is my role here? d. How do I best perform? e. What do the others expect of me?

a

Norms that dictate assignment of jobs, pay, and allocation of new tools and equipment are norms dealing with a. financial standards. b. allocation of resources. c. informal arrangements. d. corporate objectives. e. job performance.

b

Which of the following best describes a group? a. a number of people working interdependently b. a collection of two or more people with a common relationship c. people without common relationships d. a collection of people working closely together toward a common objective e. people working independently

b

If a team leader states that no personal phone calls are allowed during working hours, this is an example of the establishment of a group a. compromise. b. design. c. norm. d. goal. e. practice.

c

Which of the following characteristics would match to a problem-solving team? a. 5-12 employees from different departments b. Employees take initiative to intervene and solve problems as they arise. c. 5-12 employees from the same department d. Employees meet daily for discussions. e. Employees are in charge of planning and scheduling work

c

Which of the following statements is inaccurate regarding groups? a. There can be problems in groups that have an emergent leader. b. All groups have norms. c. Individuals conform to the norms of all the groups to which they belong. d. Groups in highly formalized organizations will generally be more predictable in their behaviour. e. No one single personality characteristic strongly predicts group behaviour

c

How others believe you should act in a given situation is a a. stereo type. b. role perception. c. norm. d. role expectation. e. halo effect.

d

When considering the five stages of group development, it is important to remember that a. groups may progress through the different stages in a different order. b. individuals recognize that group formation is a relatively easy task. c. groups will spend the exact same time in each stage. d. groups progress through the stages in the time and order appropriate to their needs. e. groups will progress through the five stages in exactly the same order.

d

Which of the following is a benefit of cross-functional teams? a. Easy team dynamics emerge quickly. b. Organizational structure is mirrored in group dynamics. c. efficient decision-making d. diversity of viewpoints e. physically dispersed organizational structure

d

A cross-functional faces challenges building trust among members; this occurs a. because the group lacks diversity. b. because group members have similar skills and viewpoints. c. because few people have the skills to work in cross-functional teams. d. later in group development. e. early in group development

e

During the storming stage of the Five-Stage Model, the group issue is a. Can we agree on a time to meet? b. Why are we here? c. Can we agree on roles and work as a team? d. How do we disband? e. Who is in charge?

e

Research suggests that compared to other groups, self-managed teams consistently report a. higher productivity, higher absenteeism and higher job satisfaction. b. lower productivity, lower absenteeism and higher job satisfaction. c. similar productivity, similar absenteeism and higher job satisfaction. d. higher productivity, lower absenteeism and higher job satisfaction. e. similar productivity, higher absenteeism and higher job satisfaction.

e

Suppose a group of employees voluntarily forms to discuss a parking problem within their organization. After the group has met for several months, a new public transportation system is introduced and fewer employees drive to work. Discovering that the parking issue no longer exists, the group gradually disbands and eventually stops meeting altogether. At which stage of development does this group appear to be? a. goal achievement b. problem solving c. conflict resolution d. performing e. adjourning

e

What are the five stages in the Five-Stage Model? a. forming, storming, shaping, performing, adjourning b. forming, determining, norming, performing, adjourning c. shaping, storming, norming, performing, adjourning d. shaping, determining, storming, norming, performing e. forming, storming, norming, performing, adjourning

e

Which of the following is NOT a part of the Five-Stage Model of group development? a. adjourning b. storming c. performing d. forming e. controlling

e