Ch. 1-4 Exam

An employer interviews 100 qualified applicants, 60 whites and 40 blacks. If 30 whites are hired, a minimum of how many blacks should be hired to avoid charges of adverse impact? 24 20 12 16

16

The Age Discrimination in Employment Act prohibits specific employers from discriminating against persons who are 40 years of age or older. between 25 and 30 years of age. below 35 years of age. below 28 years of age.

40 years of age or older.

Which of the following people would not fall under the broad definition of protected classes? A 32-year-old black man A 27-year-old white woman A 58-year-old white man A 38-year-old white man

A 38-year-old white man

__________ is the process of studying and designing equipment and systems that are easy and efficient for people to use and that ensure their physical well-being. Dejobbing Industrial engineering Autonomy Ergonomics

Ergonomics

Homosexuals are protected from discrimination mainly through the Vocational Rehabilitation Act. the Americans with Disabilities Act. Fair Employment Practice laws at the state or local level. the Federal Executive Order 11246.

Fair Employment Practice laws at the state or local level.

Ella, an HR manager, has developed personal relationships with people both internal and external to the firm. She demonstrates the values of the firm while standing up for her own beliefs and dealing with all parties equitably. Which competency is Ella demonstrating? Business mastery Change mastery Personal credibility HR mastery

Personal credibility

Which of the following is not prohibited by Title VII of the Civil Rights Act of 1964? Promoting a white male over a black male on the basis of seniority Refusing to hire Hispanics Paying a woman less than a man for doing the same job Limiting training opportunities for men

Promoting a white male over a black male on the basis of seniority

Which of the following are the two forms of sexual harassment recognized by the EEOC? Quid pro quo and hostile environment Traditional and work environment On the job and off the job Good intentions and discriminatory

Quid pro quo and hostile environment

Clara's firm has been unable to execute effectively. Clara feels that the main source of this problem is that no one is held accountable for results. Clara has identified a flaw is which section of the "4As" framework? Architecture Agility Alignment Ability

Alignment

Clara's firm has been unable to execute effectively. Clara found that the primary reason is that the firm lacks streamlined processes. Clara has identified a flaw is which section of the "4As" framework? Ability Alignment Agility Architecture

Architecture

The employees at Happy Table are a close-knit group. They show a great deal of concern for each other and for their customers. This typifies what type of corporate culture? Clan Market Adhocracy Hierarchical

Clan

As part of its initiative to streamline operations, XLT Corp. is planning to eliminate a number of jobs. Which strategy is XLT Corp. using? Reengineering Downsizing Outsourcing Nearshoring

Downsizing

Which of the following is NOT an element of organizational growth? High employee turnover rate Large number of employees Increased employee productivity Employees developing or acquiring new skills

High employee turnover rate

__________ is accomplished by adding more meaningful tasks and duties to make the work more rewarding and satisfying. Job rotation Job enrichment Job enlargement Job augmentation

Job enrichment

When planning their budget, the managers of a knowledge-intensive firm should realize that their largest expenditures will most likely be in what area? Distribution costs Marketing costs Labor costs Production costs

Labor costs

According to the "4As" framework of execution capability, which of the following would be human capital in the area of ability? Accountability for results Clear strategic intent External connection Leadership bench

Leadership bench

What occurs when the interaction and outcome of team members is greater than the sum of their individual efforts? Synergy Unanimity Ergonomics Dejobbing

Synergy

When employees can adjust their daily starting and quitting times, provided they work a certain number of hours per day or week, their work schedule is known as an adaptable schedule. an enriched workweek. a compressed workweek. a flextime arrangement.

a flextime arrangement.

Most job descriptions contain all of the following EXCEPT a job identification section. the job title. a job evaluation section. a job duties section.

a job evaluation section.

A graphical representation of all organizational jobs along with the numbers of employees currently occupying those jobs and future employment requirements is called career planning. a staffing table. an organization chart. a skills inventory.

a staffing table.

A job specification is a group of related activities and duties. a statement of the knowledge, skills, and abilities required of a person to perform a job. a set of different duties and responsibilities performed by one employee. a statement of the tasks, duties, and responsibilities of a job to be performed.

a statement of the knowledge, skills, and abilities required of a person to perform a job.

According to Herzberg, managers can enrich the jobs of employees by adding more responsibility to jobs. removing safety hazards. increasing fringe benefits. improving the quality of employee supervision.

adding more responsibility to jobs.

Steve demonstrates understanding of his organization's customers and economic and financial capabilities. He uses this understanding to help his firm achieve its strategic direction. Steve has __________ mastery. personal change business HR

business

Customers, suppliers, and substitutes are part of a __________ environment. competitive demographic political technological

competitive

Bobbie has skills that are quite valuable to her company, but her skills are not particularly unique, and she would not be difficult to replace. Bobbie would be considered a core employee. partner. strategic knowledge worker. supporting worker.

core employee.

Because Kara realizes that the firm's employees are critical to its success, she wants to examine their values, attitudes, beliefs, and expectations. She can do this by conducting a(n) trend analysis. behavioral forecast. cultural audit. environmental scan.

cultural audit.

At the fundamental level, a firm's strategy should focus on creating value for subordinates. suppliers. resellers. customers.

customers.

A method of containing costs that allows a professional employer organization (PEO), typically a larger company, to take over the management of a smaller company's HR tasks and become a coemployer to its employees is known as outsourcing. furloughing. nearshoring. employee leasing.

employee leasing.

Adverse impact means that men are paid less than women. religion as a bona fide occupational qualification is permitted at the workplace. efforts are made to recruit a larger percentage of minorities. employment decisions reject a higher percentage of a protected class than a nonprotected class.

employment decisions reject a higher percentage of a protected class than a nonprotected class.

The goal of job __________ is to make the job intrinsically motivating so that employees take pride in their work and want to do it well. augmentation enrichment enlargement rotation

enrichment

The employment of individuals in a fair and nonbiased manner is called reasonable accommodation. equal employment opportunity. civil rights policy. diversity management.

equal employment opportunity.

The national identities of products are blurring due to the effects of downsizing. globalization. furloughing. nearshoring.

globalization.

Human capital is _____ and _____ be managed the way organizations manage jobs, products, and technologies. tangible; can intangible; can tangible; cannot intangible; cannot

intangible; cannot

The business practice of sending jobs to other countries is referred to as nearshoring. outsourcing. employee leasing. offshoring.

offshoring.

Employers that pay men and women a different salary are violating the Equal Pay Act only if the pay difference is a result of merit and experience. performing tasks requiring same skills. seniority and expertise. the quantity or quality of production.

performing tasks requiring same skills.

Bona fide occupational qualifications can permit discrimination by an employer. be used to identify adverse impact. be based on employer preference. require reasonable accommodation on the part of the employer.

permit discrimination by an employer.

A manager who initiates change to take advantage of targeted opportunities, such as expanding into a new geographic region, is making a __________ change. reactive reflective proactive turnover

proactive

A group of experienced people from different departments appointed by management and charged with improving productivity and decreasing waste in processes that affect all departments involved is called a(n) self-directed team. cross-functional team. employee rotation unit. process-improvement team.

process-improvement team.

Disparate treatment cases involve discharge complaints. affirmative action goals. immigration cases. purposeful discrimination.

purposeful discrimination.

When the knowledge, skills, and abilities of a firm's human resources are not equally available to its competitors, these resources are considered to be common. devalued. impossible to imitate. rare.

rare.

When external forces have already affected an organization's performance, the strategic changes made by the organization to combat those forces are said to be reactive. negative. intentional. proactive.

reactive.

Title VII provisions for religion do not permit religion to be a bona fide occupational qualification. require that the workplace be free from all religious expression. require employers to grant complete religious freedom in employment situations in accordance with the First Amendment. require employers to make reasonable accommodations for religious observance or practice.

require employers to make reasonable accommodations for religious observance or practice.

Cross-training and job rotations are intended to improve the __________ of an organization. organizational capability turnover capability resource flexibility coordination flexibility

resource flexibility

Elana filed a discrimination charge against her employer. While the case was still pending, she was transferred to a less desirable job. In this situation, the employer is engaging in harassment. retaliation. affirmative action. reverse discrimination.

retaliation.

Fuller Foods sets rigorous standards for its suppliers that minimize the negative impact of fish farming, deforestation, and antibiotic use while promoting practices such as maintaining water quality and limited the spread of disease. This represents an emphasis on sustainability. agility. offshoring. furloughing.

sustainability.

A job analysis method by which behaviors that can lead to success and to failure on the job are identified is known as task inventory analysis. the critical incident method. the position analysis questionnaire system. functional job analysis.

the critical incident method.

Job analysis is called the cornerstone of HRM because it is the first job given to new HRM employees. the information obtained is proactive. it is required by the law. the information it collects serves many HRM functions.

the information it collects serves many HRM functions.

An employee alleging discrimination can sue both the manager (or supervisor) of a company and the company itself because the company provided EEO training to the manager. the manager or supervisor functions as an agent of the company. the Uniform Guidelines require an employer to conduct validity studies of its selection procedures. the protected classes are adequately represented in the company.

the manager or supervisor functions as an agent of the company.

When a firm's resources improve the efficiency or effectiveness of the company, the resources are always considered to be difficult to imitate. rare. organized. valuable.

valuable.

Gene uses HR data such as employee demographic information, performance ratings, and employee surveys to try to predict which employees are most likely to quit. Gene is making use of HR data crunching. HRIS analysis. workforce (HR) analytics. big (HR) data.

workforce (HR) analytics.