Ch. 10-15

__________ are a way for banks, investors, and other key stakeholders to understand the firm's financial health. a) Customer service assessments b) Employee satisfaction surveys c) Vision statements d) Audits

d) Audits

__________ is a group process of generating ideas that follows a set of guidelines, which includes no criticism of ideas and building on others' ideas. a) Satisficing b) Groupthink c) Intuitive decision making d) Brainstorming

d) Brainstorming

According to acquired needs theory, the three needs individuals acquire as a result of their life experiences are...

1. Affiliation 2. Achievement 3. Power

Put the four steps of organizational control in order. Start with the first step at the top of the list.

1. Establish standards. 2. Measure performance. 3. Compare performance to standards. 4. Take corrective action as needed.

__________ can be thought of as a kind of "social glue" that refers to the degree of camaraderie and trust within the group. a) Cohesion b) Leadership c) Groupthink d) Autonomy

a) Cohesion

The first and most important step in innovation is __________. a) creativity b) budgeting c) groupthink d) rationalization

a) creativity

In the group development model, the __________ stage is when members are interdependent and respectful, and the group experiences synergy. Group leaders can move into coaching roles at this point. a) performing b) storming c) forming d) norming

a) performing

In order to best support an organization's mission and goals, compensation systems should __________. a) reward behaviors that support the goals and discourage those that work against the goals b) be identical for all employees who are at the same level within the organization c) reward seniority within the organization with the highest salaries d) have fixed costs so that accountants can keep the company within the budget

a) reward behaviors that support the goals and discourage those that work against the goals

In the group development model, the __________ stage is when members are becoming more authentic as they express their deeper thoughts and feelings, often leading to conflict. a) storming b) norming c) forming d) performing

a) storming

__________ is a way to imagine what might go wrong and avoid it before implementing the decision or having to make adjustments during implementation. a) Immersion b) A premortem c) Incubation d) Illumination

b) A premortem

In group development, what is the stage where the group dissolves once the goal has been achieved, or alternatively, through situations such as organizational restructuring? a) Storming b) Adjourning c) Norming d) Performing e) Forming

b) Adjourning

What key element of HR is related to the careful evaluation and payment of employees based on their performance, not simply for workplace attendance? a) Job Design b) Compensation and Rewards c) Diversity Management d) Selection and Placement

b) Compensation and Rewards

Under the process model of communication, the sender's action to translate the idea to be communicated into words/symbols is called __________. a) decoding b) encoding c) noise d) transmission

b) encoding

A group pressure phenomenon that increases the risk of the group making flawed decisions by allowing reductions in mental efficiency, reality testing, and moral judgment is called __________. a) nominal group technique b) groupthink c) brainstorming d) satisficing

b) groupthink

A company's __________ consists of the attributes, life experience, knowledge, inventiveness, energy, and enthusiasm that its people choose to invest in their work. a) compensation program b) human capital c) succession plan d) balanced scorecard

b) human capital

By seeking regular feedback from your boss, you signal that you care about your performance and want to be successful. When receiving feedback, your aim should be to __________ yourself. a) defend b) improve c) justify d) promote

b) improve

The sounds of a loud air conditioning system can cause the received message to differ from what was sent. Under the process model of communication, this is known as __________. a) jargon b) noise c) turnover d) bias

b) noise

A key financial control, __________ generally refers to making a listing of all planned expenses and revenues such as a monthly or quarterly projection of what the balance sheet and income statement will look like based on planned expenses and revenues.

budgeting

True or False: Escalation of commitment bias describes when information that is more readily available is seen as more likely to occur.

False

True or False: Meetings are ineffective uses of time, hindering groups/teams from coordinating and sharing information.

False; meetings ARE effective

True or False: During an interview, it is permitted to ask an applicant about their marital status and if they have children if these factors may affect their ability to sometimes work late or on weekends, if these are requirements of the job.

False; this is discrimination.

Put the five-stages of Bruce Tuckman's group development process in order.

Forming Storming Norming Performing Adjourning

Put Maslow's Hierarchy of Needs in order, starting with the most fundamental or basic need at the top of the list.

Physiological Safety Social Esteem Self-Actualization

Verbal

listen to a person to understand their meaning

Nonverbal

observe behavior and infer meaning

Mundane decisions that usually do not take much time and are fairly straightforward are __________ decisions. Those that are unique and important which require conscious thinking, information gathering, and careful consideration of alternatives are called __________ decisions.

programmed; nonprogrammed

Written

read to understand meaning

John, an employee at ACME Manufacturing, has negotiated with his manager that he will increase his productivity by 10% over the next 6 months. This is an example of which of the following motivational theories? a) Equity theory b) Goal-setting theory c) Herzberg's two-factor theory d) Equivalency theory

b) Goal-setting theory

The opportunity for advancement/promotion is an example of a motivator, according to Herzberg's two-factor theory. Therefore, we would expect fewer advancement opportunities to result in __________. a) less job dissatisfaction b) more job dissatisfaction c) less job satisfaction d) more job satisfaction

c) less job satisfaction

Stopping at the very first option that meets your minimally-acceptable criteria, even though other options yet to be considered may be better, is known as __________. a) wildstorming b) onboarding c) satisficing d) groupthink

c) satisficing

Involuntarily distorting or ignoring information received to suit our own needs is known as __________. a) emotional disconnect b) jargon c) selective perception d) information overload

c) selective perception

Compensation can include monetary and non-monetary items. Examples of monetary benefits include which of the following? a) Change of job title b) Flexible work hours c) Informal recognition, such as an "employee of the month" award. d) Commissions or bonuses

d) Commissions or bonuses

Which of the process-based theories of motivation asserts that individuals are motivated by a sense of fairness, measured by comparing one's input-to-output ratio to a referent's ratio? a) Acquired needs theory b) Expectancy theory c) Reinforcement theory d) Equity theory

d) Equity theory

What talent management principle relates to training some people and hiring others from the external marketplace to meet specific human capital needs for the company? a) Diversity Management b) Training and Development c) Keeping Star Employees d) Make or Buy

d) Make or Buy

According to Maslow, as humans satisfy their most basic needs and start looking to satisfy higher-order needs, the satisfied lower-level need __________ as a motivator.

no longer serve(s)

__________ is the study of meaning in communication that notes words, phrases, or images can mean different things to different individuals.

semantics

Two key types of organizational controls, __________ controls allow managers to step back and look at the big picture and make sure all the pieces of the picture are correctly aligned, while __________ controls function within the framework established by the strategy that provide the goals, objectives, and standards for major subsystems within the organization.

strategic; operational

True or False: It is very important for managers to make good decisions because they are responsible for allocating their organization's scarce resources.

True

True or False: When giving performance feedback to an employee, it can be helpful to ask them to perform a self-appraisal beforehand.

True

Which of the following is an example of situational interviewing? a) Asking what the job applicant did when they faced a challenging group project. b) Asking about the monetary and non-monetary compensation an applicant received at their prior place of employment. c) Asking an applicant to describe their work history or reviewing their resume. d) Giving an applicant a test to measure their thinking styles, behavioral traits, or occupational interests.

a) Asking what the job applicant did when they faced a challenging group project.

What type of controls involve the process of monitoring and adjusting ongoing activities and processes in real-time in order to prevent problems from becoming worse? Responses a) Concurrent b) Organizational c) Strategic d) Process

a) Concurrent

Which of the process-based theories of motivation involves an individual's belief that high levels of effort will lead to desired outcomes? a) Expectancy theory b) Equity theory c) Reinforcement theory d) Acquired needs theory

a) Expectancy theory

__________ occurs in communication when we intentionally distort or withhold information to manage the receiver's reactions. a) Filtering b) Emotional disconnect c) Information overload d) Jargon

a) Filtering

Information-rich channels convey more nonverbal information. Which of the following communications channels has the highest information-richness? a) Video teleconference/video chat b) Spreadsheet c) Written letter/memo d) Email

a) Video teleconference/video chat

A tool that supports programmed decisions, __________ guides the decision maker to the correct choice and ensures consistency of decision making. a) a decision tree b) anchoring c) the nominal group technique d) majority rule

a) a decision tree

The receiver can engage in __________ to enhance the probability of effective communication. a) active listening b) filtering c) selective perception d) emotional disconnect

a) active listening

Strategic human resource management (SHRM) is an integral part of the __________ portion of the POLC framework. a) controlling b) planning c) leading d) organizing

a) controlling

Under the process model of communication, the receiver __________ a message by assigning meaning to the words/signs. a) decodes b) encodes c) filters d) transmits

a) decodes

In the group development model, the __________ stage is when members are become much more committed to each other and the group's goal, and cooperation increases. It is also an ideal time to host a social or team-building event. a) norming b) performing c) storming d) forming

a) norming

Job design is one of the many decisions that managers must make when engaged in the POLC function of __________. a) organizing b) planning c) controlling d) leading

a) organizing

The objective of Six Sigma is extremely high quality. Which of the following statements is the best reason why a company would want to aim for such a high goal? a) The higher the quality of a product, the higher the price you can sell it for. b) Doing something right the first time, every time reduces overall costs. c) Having a difficult quality goal reduces the likelihood of having to pay out bonuses because production workers probably won't achieve that target. d) Companies that achieve six sigma-level quality earn awards and recognition for their accomplishments.

b) Doing something right the first time, every time reduces overall costs.

Which of the following statements is true about motivation? a) Motivation refers to how work is coordinated between individuals and teams within an organization. b) Motivation is the intention of achieving a goal, leading to goal-directed behavior. c) Motivation involves having employees specialize in a limited set of activities, improving efficiency and increasing output. d) Motivation can cause employees' personalities to change, enhancing cooperation at work.

b) Motivation is the intention of achieving a goal, leading to goal-directed behavior.

__________ is a process whereby an organization ensures that employees are recruited and developed to fill each key role within the company. a) Awarding commissions b) Succession planning c) Pay for performance d) Flexible work hours

b) Succession planning

What is created when team members articulate and agree upon the goals, roles, leader, decision-making process, and meeting times for the team? a) Team Rules b) Team Contract c) Team Arrangement d) Team Charter

b) Team Contract

Which of the following statements is NOT true about diversity? a) Team members with different but complementary skills can see each other's blind spots and help the team avoid problems before they occur. b) The more diverse a team is in terms of expertise, gender, age, and background, the more likely that the team will experience groupthink. c) Diversity in team composition can lead teams to come up with more creative and effective solutions. d) One team member's strengths can compensate for another's weaknesses, and vice versa.

b) The more diverse a team is in terms of expertise, gender, age, and background, the more likely that the team will experience groupthink.

Lean is a system of non-financial controls used to improve product/service quality and decrease waste. Which of the following statements is true about lean? a) Lean is applied only to manufacturing companies. b) Under lean, value must be defined and specified from the customer's perspective. c) Lean ensures that excess inventory is available at all times to allow for unexpected demand. d) Under lean, a robust quality assurance function must exist to quickly identify errors and fix them.

b) Under lean, value must be defined and specified from the customer's perspective.

Criticizing, blaming, ordering, judging, and shaming can put an end to effective communication by making the receiver feel judged or defensive. This is known as __________. a) information richness b) communication freezers c) information overload d) noise

b) communication freezers

When determining levels of equity, individuals will often compare their input/output ratio with that of a comparison person. That person is labeled the... a) coworker. b) referent. c) rival. d) idol.

b) referent.

A team where the manager serves as the team leader is a __________. a) empowered team b) traditional team c) self-directed team d) self-managed team

b) traditional team

__________ happens when communication is hampered because either the sender or the receiver is upset, whether about the subject at hand or about some unrelated incident. a) Lack of course credibility b) Information overload c) Emotional disconnect d) Active listening

c) Emotional disconnect

What type of controls involves ​gathering information about a completed activity, evaluating that information, and taking steps to improve similar activities in the future? a) Operational b) Concurrent c) Feedback d) Behavioral

c) Feedback

Which type of controls involve the management of a firm's costs/expenses in order to control them in relation to budgeted amounts? a) Behavioral controls b) Employee satisfaction controls c) Financial controls d) Customer service controls

c) Financial controls

What is jargon? a) Jargon is language that belittles or stereotypes a person, and it poisons the communication process. b) Jargon consists of nonverbal cues like facial expressions, body stance, and tone of voice. c) Jargon is the language of specialized terms used by a group or profession, and it can make communication faster and more precise. d) Jargon is the study of meaning in communication, and it differs between cultures.

c) Jargon is the language of specialized terms used by a group or profession, and it can make communication faster and more precise.

__________ ties pay directly to an individual's contributions toward meeting specific business goals or objectives. a) Base salary b) Paid vacation time and sick leave c) Pay for performance d) Flexible work hours

c) Pay for performance

Which of the process-based theories of motivation explains that behavior is a function of its consequences, so it is important that rewards are aligned with an organization's priorities? a) Expectancy theory b) Equity theory c) Reinforcement theory d) Acquired needs theory

c) Reinforcement theory

Which of the following statements is NOT true about social loafing (the Ringelmann effect)? a) Social loafing increases as groups become larger. b) Social loafing is less common in cohesive groups. c) Social loafing enhances a group's ability to perform well. d) Social loafing involves individuals putting forward less effort when working in a group.

c) Social loafing enhances a group's ability to perform well.

Which of the following is not a reason employers should test applicants as part of the selection process? a) To evaluate the applicant's ability to make correct decisions and handle the stresses of the actual job (via a simulation of a job situation). b) To determine if the applicant has the knowledge, skills, and abilities required to do the job as identified in the job specification. c) To screen out applicants who don't match the employer's desired demographics (race, color, sex, national origin, religion, disability, or age). d) To assess if the applicant has certain personality traits that will help them be successful in the job and be a good fit in the company.

c) To screen out applicants who don't match the employer's desired demographics (race, color, sex, national origin, religion, disability, or age).

When the message is emotional or personal, what form of communication is usually BEST? a) Numerical b) Written c) Verbal d) Filtered

c) Verbal

The availability of too much information and too many choices can lead to __________, where more and more time is spent on gathering information and thinking about it, but no decisions actually get made. a) groupthink b) anchoring c) analysis paralysis d) framing bias

c) analysis paralysis

The __________ summarizes all financial activity that occurred over a designated period of time. a) budget b) balance sheet c) income statement d) statement of cash flows

c) income statement

Alderfer's ERG theory was derived from Maslow's hierarchy of needs. A key difference is that in ERG theory, __________. a) all needs can be grouped into several categories b) there is a clear, precise ranking of needs, and lower-level needs are no longer motivators once they have been satisfied c) individuals who are frustrated in their attempts to satisfy one need may regress to another one d) only one type of need may operate at a given time

c) individuals who are frustrated in their attempts to satisfy one need may regress to another one

The rational decision making model should be used when __________. a) the group's goals are unclear b) possible solutions to the problem are difficult to identify c) information on alternatives can be gathered and quantified d) group members have perceptual biases

c) information on alternatives can be gathered and quantified

Companies often conduct a __________ to determine the internal value of the job--the more vital the job to the company's success, the higher the pay level. a) job simulation b) job description c) job evaluation d) PESTEL analysis

c) job evaluation

Virtual teams consist of people in different locations, and are often formed to take advantage of distributed expertise or time. Which of the following statements is true about managing virtual teams? a) Virtual teams almost always have less internal conflict and more team cohesion than traditional teams, making them easier to manage. b) Virtual teams are not very common, so most managers will not have to worry about managing a virtual team during their career. c) Virtual teams may have to rely on written communication more than other teams, enhancing the effectiveness of intra-team communication. d) Managers often think they must see team members working in order to believe that work is being done, so team members in other locations may not receive full credit for their contributions.

d) Managers often think they must see team members working in order to believe that work is being done, so team members in other locations may not receive full credit for their contributions.

__________ are unique and important and require conscious thinking, information gathering, and careful consideration of alternatives. a) Intuitive decisions b) Programmed decisions c) Automated decisions d) Nonprogrammed decisions

d) Nonprogrammed decisions

__________ occurs when individuals overestimate their ability to predict future events. a) Anchoring and adjustment bias b) Fundamental attribution error c) Availability bias d) Overconfidence bias

d) Overconfidence bias

Which of the following is not part of strategic human resource management (SHRM)? a) Attracting the right employees (with the necessary skills, knowledge, and abilities). b) Rewarding employees appropriately for their efforts so that they stay engaged and motivated. c) Identifying metrics to help employees stay on target to meet the company's goals. d) Reducing costs by replacing workers when their work experience would result in higher wage rates.

d) Reducing costs by replacing workers when their work experience would result in higher wage rates.

The __________ is a snapshot of the business's financial position at a specific point in time. It identifies what the business owns and what it owes. a) statement of cash flows b) income statement c) budget d) balance sheet

d) balance sheet

Ken's Construction Company found that a drill bit could make approximately 100,000 holes within tolerance before the bit was so worn that the hole it drilled was too small. So, it changes the drill bits after 95,000 holes have been drilled. This is an example of a __________ control. a) feedback b) facedown c) concurrent d) feedforward

d) feedforward

In the bounded rationality model of decision making, individuals __________. a) recognize patterns similar to those that have been seen before and make an appropriate choice based on that knowledge, training, or experience. b) conduct an exhaustive search for options and only settle on the best choice once all feasible alternatives have been considered. c) think about the problem and gather information, sets the problem aside for a while, then considers the possible solution after achieving an insight moment. d) intentionally limit their options to a manageable set and choose the best alternative without conducting an exhaustive search for alternatives.

d) intentionally limit their options to a manageable set and choose the best alternative without conducting an exhaustive search for alternatives.

A __________ is a cohesive collection of people who are committed to work together to achieve mutual goals. They may produce more than the sum of their contributions. a) group b) barrier c) consul d) team

d) team