Ch. 10 - Computer Systems Management

printing to a printer anywhere on the Internet

cloud printing

If you have Windows printing problems, consider that Windows might be using the wrong or __________________ printer drivers.

corrupted

What type of printer burns dots onto special coated paper?

direct thermal

What two types of thermal printer exist?

direct thermal printer thermal transfer printer

What terms are used to describe a machine that does not have an operating system and merely provides an interface between the user and the server?

dumb terminal zero client

Automatically printing on both sides of the page is called ____ printing.

duplex

Which of the following creates an environment that behaves in a hardware-like manner to run software meant for other hardware?

emulator

For a Windows VM, be sure to configure Windows _______ in the VM, keep Windows updates current, install and run antivirus software, require ________ for all user accounts in the VM, and ______ data folders.

firewall passwords encrypt

What is a typical use of a Type 2 hypervisor?

for student VM use by developers to test applications by help-desk technicians to switch between OS as honeypots to lure hackers

For color laser printers, the writing process repeats __________ times.

four

A customer states that when she removes the printed pages from her laser printer output tray, the black ink smears all over her fingers. Which of the following is the most likely problem?

fuser unit

ll dual core or higher processors and all motherboards sold today support ______________ virtualization (HAV) technology capable of enhancing the processor support for virtual machines.

hardware-assisted

Extreme ____________________ can cause laser printer toner to clump in the cartridge and give a Toner Low message.

humidity

Which of the following terms describes the software layer that is responsible for creating and running a VM on a host?

hypervisor

A client is asking for a printing solution that will print three sheets of paper with identical information on each page with a single pass of the printer (in others words, in triplicate). Furthermore, the client requests that the solution take the least amount of time and effort to maintain. Which of the following printer types should be recommended?

impact

An ___________ printer uses a type of ink-dispersion printing and doesn't normally provide the high-quality resolution of laser printers.

inkjet

What type of printer is slower than a laser printer, and also tends to smudge on inexpensive paper?

inkjet

Some laser printers use erase _________ to neutralize any charge left on a imaging drum. These devises use a _______ colored light to not damage the drum.

lamps red

What kind of printer works by placing toner on an electrically charged rotating drum and then depositing the toner on paper as the paper moves through the system at the same speed the drum is turning?

laser

A ____ printer connects directly to a computer by way of a USB port, parallel port, serial port, or wireless connection.

local

Impact printer ribbon provides both the ink for printing and the _____________ for the pinheads.

lubrication

A ______________ printer has an Ethernet port to connect directly to the network or uses Wi-Fi to connect to a wireless access point.

network

Laser printer parts that might need replacing include the ______ roller that pushes a sheet of paper forward from the paper tray and the ________ pad that keeps more than one sheet of paper from moving forward.

pickup separation

The laser printer fuser assembly uses heat and ________________ to fuse the toner to the paper.

pressure

The Windows Printer User Interface command, ______________, is used by administrators to manage printers and printer drivers on remote computers.

printui

A small bank with several regional branches is searching for a solution to consolidate its business services into a single site with centralized management. The service should provide secure resources for use by the bank, and these resources must be isolated from any other organization using the same service provider. Which of the following will best meet the needs of the bank?

private cloud

Properly order the Seven steps in laser printing: (first to last)

processing conditioning writing developing transferring fusing cleaning

For heavy business use, the best practice is to purchase one machine for one ___________, instead of bundling many functions into a single machine.

purpose

The best-known impact printer is a dot matrix printer, which prints only text that it receives as ________ data.

raw

printing from a computer or mobile device to a printer that is not connected directly

remote printing

What type of virtualization should you deploy to provide a Virtual Desktop Infrastructure?

server-side

Examples of Type _______ hypervisors are XenServer by Citrix, KVM by Red Hat, ESXi by VMware, and Hyper-V by Microsoft.

1

A technician is troubleshooting a Windows 10 x64 desktop system with a Type 2 hypervisor that is hosting four VMs that must be run simultaneously. The technician suspects the sluggish performance is due to insufficient physical RAM in the host computer and has disabled dynamic RAM allocation in the hypervisor. Assuming each operating system installed requires 2GB of RAM, what is the minimum amount of physical RAM that will need to be installed in the host system to meet the requirements of this scenario?

10240 MB

You are installing several VMs on your desktop computer and need to determine whether your system can support running all the VMs at the same time. Your host operating system is Windows 10 Pro, and your system has 16GB of physical RAM installed. Which of the following is the best approach in making this determination, assuming dynamic allocation of RAM is disabled?

Add up the required RAM for each of the guest VM operating systems you want to run at the same time and add the RAM required by your host OS.

Which of the following technologies can provide an application to remote users without the need to install the application on the users' systems?

Application virtualization

used to align and/or clean inkjet nozzles, can solve problems when colors appear streaked or out of alignment

Calibration

With ___________________, a personal computer provides multiple virtual environments for applications.

Client-side virtualization

A company is utilizing servers, data storage, data backup, and software development platforms over an Internet connection. Which of the following describes the company's approach to computing resources?

Cloud computing

in a _______________, services are shared between multiple organizations with a common interest, but the services are not available publicly.

Community cloud

You were hired by a design firm that uses Mac equipment exclusively. You prefer to use your Windows laptop and would like to print to the printers that are already in use. When you open the list of shared printers, nothing is shown. Which of the following will allow you to discover and print to the network printers from your Windows device?

Download and install Bonjour Print Services.

Kendra, a user, would like to share her serial printer that has no networking connectivity with the other users in her small office. Which of the following would be the best choice for providing this functionality with the least effort and cost to the user?

Enable print sharing on the computer.

A company purchased a high-quality color laser printer to print color brochures and sales proposals. The printer is connected to a marketing PC via USB and is configured as a shared local printer for use by the sales and marketing teams. The manager is concerned about the cost of consumables for the printer and does not want users to unintentionally print to the printer. What can be done to ensure that only authorized users can send print jobs to the printer?

Enable user authentication on the printer share.

A help desk technician needs to run virtual machines on her laptop computer for several upcoming training sessions. Which of the following must be completed before she can use virtualization on her laptop?

Enable virtualization support in the laptop's UEFI.

long-handled brush made of nylon fibers that are charged with static electricity

Extension magnet brush

You are troubleshooting an inkjet printer that prints areas on the page with random voids and missing colors. Which of the following will best help resolve the problem?

Head cleaning utility Printer calibration

Henry wants to build a computer that will allow him to run a hypervisor program. What does Henry not need on his computer?

High-end video card

What best describes the following service? the customer leases the underlying hardware, including servers, networking, and storage. These underlying services are then used virtually. The customer is responsible for providing and managing applications, data, and backups. The customer may also be responsible for its own operating systems.

IaaS

creates a printed page by using some mechanism that touches or hits the paper

Impact printer

uses a print head that moves across the paper creating one line with each pass

Inkjet printer

Which of the following is considered a security benefit when utilizing virtualization?

Isolating operating system when running multiple concurrent VMs.

a type of electrophotographic printer capable printing large volumes continuously

Laser printer

Which of the following aspects of cloud computing allows a service provider to limit a customer's use of a particular resource based on a service agreement between the provider and the customer?

Measured service

_____________________ cloud computing means the service is always available. Cloud computing vendors often advertise uptime of this service, which is the percentage of time in any given year when their services are available online without disruption.

On-demand

___________________ provides customers with scalable services that can be automatically scaled up or down depending on need.

Rapid elasticity

data sent to a printer without any formatting or processing

Raw data

Which of the following is a cloud computing element that gives a service provider the ability to dynamically allocate shared physical resources to multiple customers based on each customer's usage demand?

Resource pooling

Which of the following is a cloud computing service model that relies most heavily on the cloud vendor to manage and maintain its services?

SaaS

What tool can you use to stop and restart the Windows print spooler?

Services console

You are on a committee tasked with researching and recommending a service that will allow employees the opportunity to save files from their mobile phones, laptop computers, and workstation computers to cloud file storage services. Which of the following will need to be researched and considered in order to make a comprehensive recommendation?

Synchronization apps

A company needs a way to convert 10 years of shipping records currently on paper into files that can be saved to its private cloud storage. Which of the following will be the best choice to accomplish this goal with the least amount of employee effort?

Use a dedicated ADF scanner connected to either a workstation or the LAN.

What wireless methods exist for connecting to a printer?

Wi-Fi ad hoc mode Wi-Fi infrastructure mode bluetooth

a type of file similar to a PDF, can be viewed, edited, printed, faxed, emailed, or posted on websites

XPS file

A Type 2 hypervisor installs in a host operating system as a(n) ___________ and is sometimes called a hosted hypervisor.

application

For color laser printers, the fuser bonds all toner to the paper and aids in __________ the tones to form specific colors.

blending

What is the main advantage of using a thick client?

can be used for purposes other than server-side virtualization

In laser printing, what is the process of placing a high electrical charge on the imaging drum to condition it before an image is exposed to the drum?

charging

For a 1200 dots per inch (dpi) printer, the laser beam makes 1200 passes for every one inch of the drum __________________.

circumference

What step in the laser printing process is responsible for conditioning the imaging drum in preparation for receiving an electrical charge?

cleaning

A technician has connected a USB printer to a workstation and shared the printer on the local workstation for other users on the network to utilize. The technician successfully printed a test print from the printer's console and the workstation that the printer is physically connected to. After leaving the customer's site, the technician received a call from the customer stating no one other than the local user can print to the printer. Each time they attempt to print, they receive an "Access Denied" message. Which of the following is the most likely reason the other users cannot print?

The other users lack sufficient permissions for the shared printer.

The laser printer in your accounting department is printing faded prints that are getting lighter over time. What is the most likely reason for the faded prints?

The printer is low on toner.

What statement regarding Type 1 hypervisors is accurate?

They are called bare-metal hypervisors

How do you know if a printer needs routine maintenance?

the number of pages the printer has printed since the last maintenance

A printer that utilizes a ribbon that contains wax-based ink is known as what type of printer?

thermal transfer

What type of computer is recommended when you want to allow the server to do most of the computing but would like to connect to the server via a browser?

thin client

What part of a laser printer puts a positive charge on the paper in order to pull the toner from the drum onto the paper?

transfer roller

Laser printers automatically calibrate themselves periodically. (true or false)

true

Some advanced printers have print server programs included in the printer firmware itself. (true or false)

true

Before replacing an image drum, what should you do first?

unplug it and allow the printer to cool down

What statement regarding the cleaning of a laser printer is accurate?

wipe the rollers on a laser printer with a dry cloth