ch 10 management

When leaders assume that employees will change if they can be inspired to aim for greater degrees of excellence in their work, it represents which of these?

Abundance-based change

Which of these represents the final step in Kotter's Change Model?

Anchor the changes

Which of these refers to small refinements in current organizational practices or routines that do not challenge, but rather build on or improve, existing aspects and practices within the organization?

Incremental change

Which of the following refers to the scenario when an organization concentrates resources in only a one or very few locations, or only a few individuals are authorized to make decisions about the use of resources?

Centralization

ABC Products has a highly vertical organizational structure that is designed to generate a high degree of standardization and control. ABC Products can be described to have which of these structures?

Mechanistic

Which of these represents the first step in Kotter's Change Model?

Establish a sense of urgency

Which of the following represents the label for a field that specializes in change management?

Organizational development

Organizational design refers to the constant shifts that occur within an organizational system.

false

Transformational change refers to small refinements in current organizational practices or routines that do not challenge, but rather build on or improve, existing aspects and practices within the organization.

false

Planned change is an intentional activity or set of intentional activities that are designed to create movement toward a specific goal or end.

true

Which of the following describes an officially defined set of relationships, responsibilities, and connections that exist across an organization?

Formal organization

XY Deliveries, a package delivery company, is organized as XY North, XY South, XY East, XY West, and XY Central divisions in the United States. Which of the following best describe the structure at XY Deliveries?

Geographic structure

Which of the following model of change proposed the sequence of "Unfreeze, Move, Refreeze"?

Lewin's Change Model

_____ refers to the constant shifts that occur within an organizational system.

Organizational change

Which of the following describes the process of setting up organizational structures to address the needs of an organization and account for the complexity involved in accomplishing business objectives?

Organizational design

The final phase of an Appreciative Inquiry (AI) practice, ______, occurs as employees put into practice the plans they have developed.

destiny

An organization with a horizontal structure is also known as a flat organization because it often features only a few levels of organizational hierarchy.

true

Which of the following represents is one of the most difficult kinds of changes to create within an organizational system?

Culture change

Which of the following describe the first phase of an Appreciative Inquiry (AI) practice?

Define

Jason has expertise in change management processes. Jason can be classified as a(n) ______.

OD consultant

At _____ stage of the organizational life cycle, it becomes appropriate to introduce mechanistic structures that support the standardization and formalization required to create effective coordination across the organization.

survival and early success

Kotter's change model aligns with mechanistic view of structure and thus it may be especially useful in organizations where there is a strong, hierarchical structure.

true

The informal organization is emergent, meaning that it is formed through the common conversations and relationships that often naturally occur as people interact with one another in their day-to-day relationships.

true

As a general rule of thumb, the more complex the potential change, the greater the need to involve employees in the process of planning and implementing change.

true

Which change model argues that an organization is constantly developing and adapting to its environment, much like a living organism?

Complex Adaptive Systems

When BA Products managers assume that BA employees will change if they know they will otherwise face negative consequences, it refers to which of the following?

Deficit-based change

Which of these represents a kind of change that is necessary for an organization to achieve the focus it needs to make needed transfer missions and work it does feel to stay competitive in the current or larger organization, larger market environment, or societal environment?

Strategic change

In the ______ phase of the organizational life cycle, the organization is usually very small and agile, focusing on new products and markets. The founders typically focus on a variety of responsibilities, and they often share frequent and informal communication with all employees in the new company.

entrepreneurship

A diffuse organization concentrates resources in only a one or very few locations, or only a few individuals are authorized to make decisions about the use of resources.

false

A geographic structure describes an organization that has multiple reporting lines of authority.

false

Emergent approaches to change rely on mechanistic assumptions about the nature of an organization.

false

In a third phase of organizational life cycle, survival and early success, the organization expands, and the hierarchy deepens, now with multiple levels of employees.

false

In the appreciative mindset, leaders assume that most people are inclined to resist change and therefore they need to be managed in a way that encourages them to accept change.

false

XY Products has a horizontal organizational structure with many individuals across the company empowered to make organizational decision. XY Products can be described to have which of these structures?

organic

In the ____ phase of the organizational life cycle, the organization expands, and the hierarchy deepens, now with multiple levels of employees. Lower-level managers are given greater responsibility, and managers for significant areas of responsibility are identified.

sustained success

Culture change, among the most difficult kinds of changes to create within an organizational system, often involves reshaping and reimagining the core identity of the organization.

true

Which of these is perhaps the most common way of depicting the formal organization?

Organizational chart

Which of these is referred to as the invisible network of interpersonal relationships that shape how people actually connect with one another to carry out their activities?

Informal organization

_______ change is an intentional activity or set of intentional activities that are designed to create movement toward a specific goal or end.

Planned change

ABC Motors, a car manufacturing company, is organized in four divisions according to the four different models of the vehicle that they produce. Which of the following best describe the structure at ABC Motors?

Product structure