Ch 10 SmartBook

Which statement about the need for faster speed-to-market is true?

Competitors may be in and out of the market within days.

Organizational development can be used to manage ______ within an organization.

conflict

As more and more companies become proficient at bringing products and services to market, ______ is emerging as a necessary and powerful competitive weapon.

speed

Manufacturing automation and office automation are examples of ______ that are forces for change outside the organization.

technological advancements

The following are supertrends that are currently affecting the future of business.

Competitive advantage is coming increasingly from knowledge, not from information. The way we work is being impacted by offshore suppliers.

Factors such as the increasing number of women in the workforce and the growing number of older workers exemplify which force for change outside the organization?

Demographic characteristics

Which of the following is a demographic characteristic that is a force for change outside the organization?

Education

What are the target elements of change?

People Social factors Methods Organizational arrangements

Carson always feels like he is "putting out fires" at work and does not get an opportunity to figure out where problems might arise before they occur. Carson is dealing with ______ change.

Reactive

Which of the following is an example of an adaptive change in an organization?

Reintroducing a practice familiar to the organization

Demassification

Segmenting customer groups into smaller, omre specialized groups

What are companies doing to respond effectively to the increasing segmentation of the marketplace?

Using more narrowly targeted marketing messages

One assumption that is central to a systems approach to change is that change ______.

creates a ripple effect through an organization

The common term used to describe the techniques for implementing planned change to make people and companies more effective is called organizational ______.

development

Increasing segmentation of the marketplace and the need to get products to market faster in light of competitors' specialized solutions are examples of ______ currently influencing the future of business.

supertrends

Any machine or process that enables an organization to gain a competitive advantage in changing materials used to produce a finished product qualifies as ______.

technology