Ch 12 LS
Which of the following conflict management approaches have recently been found to negatively affect performance in the electronic and virtual team environment?
Avoidance Compromise
Match each conflict management style (on the left) with its description (on the right).
Avoidance: A reaction to conflict that involves ignoring the problem by doing nothing at all, or deemphasizing the disagreement. Accommodation: A style of dealing with conflict involving cooperation on behalf of the other party but not being assertive about one's own interests. Compromise: A style of dealing with conflict involving moderate attention to both parties concerns. Competing: A style of dealing with conflict involving strong focus on one's own goals and little or no concern for the other person's goals. Collaboration: A style of dealing with conflict emphasizing both cooperation and assertiveness to maximize both parties' satisfaction.
Which of the following are styles for managing conflict?
Accommodation Avoidance Compromise Competing
Brickhouse Construction has a sales meeting to discuss approaches for growth in a downward economy. As a team, they agree on a solution. Robert, one of the team members, continues to argue his point anyway. This is an example of which conflict management style?
Competing
Which of the following techniques has been recently found to positively affect the performance of virtual teams?
Competition
Which activities do project and development teams perform?
Contribute expert knowledge Work toward a one-time product Work on specific assignments
Which of the following actions can a team leader take to overcome common problems that can cause groups to fail?
Define the direction of the team Seek input from all team members Build trust among team members
Which of the following should take place during the first critical period of group development?
Establishing roles
Which of the following are stages of group development?
Forming Storming Norming Performing
Which of the following are potential barriers to team success?
Ineffective communication Distrust among team members Lack of team vision
Drag and drop the descriptions of the strategies with the corresponding strategies.
Informing: Making decisions with the team and reporting to outsiders Parading: Simultaneous internal team building and external visibility Probing: Team members interact with outsiders before taking action
People in a group take which of the following actions?
Interact to undertake a task
When people believe that their contributions are not important, others will do the work for them, or their lack of effort will go undetected, they may engage in which activity?
Social loafing
At which level does a team leader focus on inspiring teamwork, supporting team decisions, and expanding team capabilities?
Team leadership
Which of the following describe the two sets of roles performed by teams?
Team maintenance roles are filled by individuals who develop and maintain harmony within the team. Task specialist roles are filled by individuals who have particular job-related skills and abilities.
Which of the following statements describe the way lateral relationships impact organizations?
Team members interface with other teams to ensure proper coordination within an organization. Team members interact with people outside the group as necessary for information, support, and resources.
Which of the following are team effectiveness criteria?
Team members remain committed to the team. Team members' needs are satisfied. Standards of quantity or quality are met or exceeded.
Organizations such as Semco, Whole Foods, W.L. Gore, and 3M use which kind of structure?
Team-based
Building psychological safety ensures team members can speak up and offer ideas without fearing that others will do what?
Think less of them
The degree to which members are attached to or loyal to their group is ______.
cohesiveness
The members of Tom's group are very loyal to the group and enjoy being a part of it. This is an example of a fundamental property of groups called group ______.
cohesiveness
All the following are stages of team development EXCEPT ______.
competing
The process in which one party perceives that its interests are being opposed or negatively affected by another party is called _____.
conflict
A group receiving materials, reviews, and passing it on to the next group, is known as a work _____ relationship.
flow or workflow
A collection of people who interact to undertake a task but do not necessarily perform as a unit is a(n) ______.
group
The teams in an organization are ______.
interdependent with other teams
The tendency of individuals to put forth less effort when they work with groups than when they work alone is known as social _____.
loafing
A third party who intervenes to help resolve conflict between other people is called a ______.
mediator
Rules for behavior that most group members follow are called group ______.
norms
In the second critical period of team development, the team needs to ______.
open outside lines of communication
Groups become true teams through basic group activities, team development activities, and the ______.
passage of time
Work teams, such as new product and strategic teams, interact with the external environment the most through _____.
probing
Although norms apply generally to all team members, different _____ exist for different members within the norm structure.
roles
The team effectiveness criteria that refers to the meeting or exceeding of the standards of quantity and quality is the ______.
team's productive output
List the levels of team leadership in order corresponding to different stages of the development of a team, with the first level at the top.
1 Supervisory leadership 2 Participative leadership 3 Team leadership
Which of the following help transform groups into true teams?
Basic group activities The passage of time Team development activities
Psychological safety ensures team members can freely take which actions?
Be honest Disagree Share knowledge
Which of the following actions will create cohesive and high-performance teams?
Being a participative leader Recruiting members with similar attitudes and values Keeping the team as small as possible
Quality _____ are groups of people voluntarily drawn from various production teams who make suggestions about quality but have no authority to make decisions or execute decisions.
Circles
Project and development teams work on which type of project?
Long-term
Which term describes when teams have common beliefs about how each member should think and act?
Norms
Which of the following are managerial actions that can help create a team with cohesiveness and high-performance norms?
Present a competitive challenge from outside the team. Maintain high entrance and socialization standards. Help the team succeed, and publicize its successes.
Which of the following are important for team success?
Problem-solving and decision-making skills Interpersonal skills
Conflict resolution from mediation can help the parties involved improve their _____.
Problem-solving skills communication skills working relationships
Which of the following methods help ensure that team members will be good contributors?
Social as well as functional skills are developed. Teams select and train their own members.
Effective teams are useful as building blocks for which aspect of an organization?
Structure
True or False: Conflict is the process in which one party perceives that its interests are being opposed by another party.
True
What do the best teams do in order to reach a common understanding and appreciation of their purpose?
They develop norms for examining performance strategies. They agree on how they will make decisions. They discuss how tasks and roles will be allocated.
Which of the following have no managerial responsibility?
Traditional work groups
In which kind of relationship does a group receive materials, review them, and then pass them on to the next group?
Work flow
The key element of effective teamwork is commitment to ______.
a common purpose
