Ch 12 Manager's Hot Seat: Clearing Motivation for Takeoff

5- Lucas is concerned that even if he puts forth effort and performs as expected, there are other individuals (i.e., flight crew, gate agents, etc.) who can still cause the on-time performance goal not to be met. Based on expectancy theory, which of the following is most closely related to Lucas's concern? Multiple Choice instrumentality valence positive inequity expectancy negative inequity

Instrumentality

3- The team raises concerns about the volume of bags they have compared to smaller regional airports. Specifically, Sophia mentions that they have to work just as hard, if not harder, than crews at smaller airports, but are held to the same margin of error. Which of the following best portrays what Sophia is feeling? Multiple Choice negative inequity positive inequity equity distribute justice instrumentality

Negative inequity

4- Based on goal-setting theory, which of the following is true of the SkyBlue incentive plan? Multiple Choice The goals are specific. Employees participated in the development of the plan. Appropriate resources have been provided for goal achievement. Performance feedback will be provided. The goals are appropriately tied to employee ability.

The goals are specific

1- Sophia mentions that $250 is not even 1 percent of her salary and she does not seem motivated by the amount of the bonus. Based on expectancy theory, Sophia's lack of motivation can be attributed to which of the following? Multiple Choice valence instrumentality expectancy procedural justice distributive justice

Valence

2- The goal seems to be a nonstarter for the team as they have never mishandled fewer than 200 bags, let alone hitting the goal of 100 bags. Based on expectancy theory, this is a(n) ________ problem. Multiple Choice expectancy valence outcome instrumentality equity

expectancy