ch. 17 lab 6

A knowledge base should only be used by the IT department.

False

Which of the following information should be captured in a network diagram?

Devices on the network Connectivity between devices IP address of the devices

Which of the following can be tracked using an asset tag?

Hardware

Which of the following information should be mentioned for an asset in inventory management?

Make Model Configuration Serial Number

Which type of information should be covered in an article in a knowledge base?

Nature of the problem Cause of the problem Step-by-step solution