Ch. 3 Case Study MGT 300

resources are plentiful.

In an organization, environmental uncertainty is lowest when:

False

Changes in the technological environment are always an advantage for organizations.

Specific environment and Competitors

A national pet supply retailer adds dog day care services to a dozen of its stores in large cities.

Employees and Internal environment

Customers tell Heidi that they would feel more comfortable leaving their dogs at Camp Bow Wow if at least some of the camp counselors were accredited veterinary technicians.

searching the surroundings for important events or issues that might affect an organization.

Environmental scanning involves:

All employees wear red shirts with the Camp Bow Wow logo.

Heidi says that Camp Bow Wow needs to have "a very strong culture." A strong organizational culture is made up of different components, both visible and invisible. When analyzing the fit between an organization's culture and the environment, it is important to consider all the components of that culture. Which of these is a symbolic artifact of Camp Bow Wow's culture?

high cultural values and high performance.

Heidi talks in the video about her determination to protect the brand and ensure the safety of the animals in Camp Bow Wow's care, and at the same time, the business has grown from her original $80,000 investment to many franchises. You would advise Heidi that her company is characterized by

growing economy

In a _______, consumers have relatively more money to spend.

suppliers

In the context of specific environment of organizations, _______ are companies that provide material, human, financial, and informational resources to other companies.

harder

In the video, Heidi Genahl says, "You have to have a very strong culture... one that doesn't allow for people to color outside of the lines, but yet taps into their creativity and innovation." A strong, unchanging culture makes it for Camp Bow Wow to deal with the changes in a turbulent environment, such as the changes they faced with the COVID-19 pandemic.

James: hires employees who have a passion for animals; makes work environment fun and inviting; promotes employees based on specific criteria; pays close attention to budget and financial performance

Which of the following franchise owners would be successful in this type of culture at Camp Bow Wow?

Managers' behaviors

Which of the following is an example of the surface level of an organizational's culture?

Heidi altering the strategy of the company to focus on using digital processes to provide dog care and prevent COVID-19 infections. Heidi giving franchise owners information on how to handle social distancing protocols based on the best practices of other organizations.

Which of the following would help Camp Bow Wow to adapt in this crisis situation?

One day, a dog owner was in a car accident and couldn't pick up her dog, so Sue Ryan took that dog home with her overnight to take care of it.

Which of these is a story that would convey Camp Bow Wow's culture?

Reactive customer monitoring

_______ involves identifying and addressing client trends and problems after they occur.

The company mission

_______ is a business's purpose or reason for existing.

Environmental uncertainty

_______ refers to the extent to which managers can understand or predict which environmental changes and trends will affect their businesses.