ch-6, 9, 10

_____ will provide a unified system for businesses that will allow them to integrate and optimize a company's army of partners and suppliers by automating much of what needs to be done.

Business Process Management

What famous studies occurred during the human relations era of management?

Hawthorne Studies

The _____ is the phenomenon that employees perform better when they feel that management is concerned about their welfare or when they feel singled out for attention.

Hawthorne effect

A manager who delivers financial reports to local bankers and analysts and disseminates stories to the newspaper is performing an _____ role.

Informational

_____ is a popular computerized system of controlling inventories that uses a master list to ensure availability of materials, labor, and equipment needed for production are at the right places in the right amounts at the right time.

Materials requirement planning

A continuously updated list of inventory levels, orders, sales, and receipts is called a ______ inventory.

Perpetual

According to Frederick Herzberg, job _____ include the work itself, responsibility, and achievement.

Satisfiers

In Maslow's hierarchy of needs, ______ are the highest level of needs.

Self-actualization needs

List two methods that are commonly used techniques for streamlining a business's production.

The critical path method and PERT

Tawna Reed was hired for a top managerial position in Nike Corporation because she had creative ability and a good overall feel for the athletic shoe industry. Reed is said to have good _____ skills.

conceptual

When _____, the manager checks the organizationâ s performance standards against its objectives and goals.

controlling

Computer-aided manufacturing (CAM) uses computers to:

develop and control production processes

Based on the expectancy theory, managers who want to motivate their employees should:

do all of the above

In a survey of middle-level managers in service industries, a majority stated that employees have an inherent distrust of managers and will respond to instructions only if they perceive their treatment to be fair. This statement indicates the managers would be most successful using the _____ to motivate their employees.

equity theory

A managerâ s ability to operate in diverse cultural environments depends primarily on his or her human relations skills.

false

Human resources managers have yet to find any use for Maslowâ s hierarchy of needs.

false

In Herzberg's model, salary and fringe benefits are job satisfiers.

false

Performance standards and feedback are essential goals of the organizing function of management.

false

The Hawthorne effect is used to describe the individual reaction and not that of the group.

false

If the organization is not meeting its performance standards, then it must take corrective action. The system that pinpoints problems and triggers some kind of corrective action is called a _____ system.

feedback

A manager who turns over all authority and control to the group is using a _____ leadership style.

free-rein

_____ skills are the ability to operate in diverse cultural environments.

global management

_____ skills refer to a manager's ability to operate in diverse cultural environments.

global management

A _____ shop is a manufacturing firm that engages in customization.

job

What is another name for a free-rein leadership style?

laissez-faire

In _____, goods are produced using mass production techniques up to a point. Then production is custom tailored to the needs or desires of individual customers.

mass customization

Spalding produces large numbers of golf balls all at once. Spalding puts the golf balls in inventory and distributes them around the world. Spalding uses:

mass production

A continuous or repetitive production process is sometimes referred to as an assembly line or a ______ layout.

product

The process of creating quality standards and measuring finished goods and services against standards is called:

quality control

Which of the following is NOT an example of a hygiene factor?

recognition

When your boss gives you a raise, he or she is using _____ power.

reward

Job _____ is the assignment of employees to different jobs over time in order to learn the objectives of the company as a whole.

rotation

All of the following are elements of controlling EXCEPT:

subordinating

A job shop uses an intermittent production process.

true

Computer-aided manufacturing (CAM) uses computers to develop and control the production process.

true

Control is the mechanism for making sure the other three managerial functions--planning, organizing, and leadership--are operating smoothly.

true

In Herzberg's model, potential job dissatisfiers are called hygiene factors.

true

One of the basic functions of management is controlling.

true

The lowest level of management is engaged in strategic planning process.

true

The rewarding of a bonus for finishing a job proposal in a timely fashion would demonstrate how reinforcement theory can be used to motivate employees.

true

_____ is responsible for identifying the Theory Z style of management.

william ouchi

A _____ process uses long production runs that may last days, weeks, or months without equipment shutdown.

Continuous

_____ is a theory of motivation that holds that worker satisfaction is influenced by employeesâ perceptions about how fairly they are treated and compared with their coworkers.

equity theory

What are managers doing when they horizontally expand a job to increase the number and variety of jobs an employee performs?

job enlargement

_____ helps employees at Rocky Mountain Surgical Associates PC, Denver, reduce the stress and disruption that employee vacation schedules and new worker training can cause in a small practice. Most of the nine staff members at the three-physician surgical group are trained to handle three job functions. According to the office manager, "The billing clerk can be the receptionist if necessary; so can the surgical scheduler or the medical assistant, which helps keep operations running smoothly when someone is out, or the practice has to train someone new."

job rotation

Instead of doing its own maintenance, Eaton Corp. has hired Advanced Technology Services, Inc. to maintain and fix equipment problems even though Eaton could have handled the tasks internally. What does this purchase of these maintenance services exemplify?

scheduling

Readerâ s Digest Association, Inc., has published Readerâ s Digest magazine for over 80 years, and many believe the publication is dated and can no longer attract many readers. They believe _____ plans are needed to revamp the magazineâ s content, editorial staff, and readership.

strategic

List the four basic types of planning.

Strategic, tactical, operational, and contingency

Site selection is a part of production planning.

true

Replacing human effort with robots is most effective for tasks requiring consistency, accuracy, and speed.

true

The just-in-time (JIT) system schedules arrival of inventory so that it can be used almost immediately and will not need to be stored on site.

true