ch 6 quiz

______ is information about performance shared with those in a position to improve the situation.

feedback

_______ is the popular term for linking monetary incentives with results or accomplishments.

pay for performance

Sales quotas and piecework are best measured using ________ goals.

objective

Barry set himself a goal of bowling at least one game above 250 (out of 300 possible) before the end of the season. This is a ________ goal.

performance

The two basic types of goals are

performance and learning

_____ is the set of processes and managerial behaviors that involve defining, monitoring, measuring, evaluating, and providing consequences for performance expectations.

performance managemnt

Denise sets a goal of completing the literature review portion of her research paper by Sunday night. This is a(n) ________ goal.

project

Barney is late to work one morning, so he drives over the speed limit through a school zone. As a result, he gets pulled over by a police officer and receives a ticket. This scenario is an instance of

punishment

On the first day of class, Professor Simmons explains what the goals of the course are and what he expects of his students. This represents ______ of effective performance management.

defining performance

Which of the following is not an appropriate measure of goal achievement?

lack of interpersonal conflict

Dr. Slotsky is a well-liked professor. Last term, no one received less than a B in any of his courses. Dr. Slotsky may be suffering from _________ perceptual error.

leniency

______ are the general criteria used for distributing rewards.

Results, behaviors and actions, and nonperformance

Extrinsic rewards come from ________ and intrinsic rewards come from ________.

the environment, oneself

An effective performance management system consists of four steps that form a feedback loop.

true

The functions of performance management processes include guiding employee development and making employee-related decisions.

true

In the context of goal setting, SMART stands for

specific, measurable, attainable, results oriented, time bound

________ is a process that involves an individual comparing perceptions of his or her of performance with those of managers, subordinates, and peers.

360 degree feedback

The law of effect states that

behavior with favorable consequences tends to be repeated.

______ goals are most relevant for knowledge work.

behavioral

Carolyn is a very likable employee. Recently, her boss rated her at the highest level in all areas of performance, even though in some areas her performance did not warrant this judgment. This is an example of a ___________ perceptual error.

halo