Ch 8

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The role of the operations manager is to ensure products are delivered

- to specifications - on time - on budget

For which reasons might a company choose to spend millions of dollars to move its facility from one location to another

-to be closer to a pool of qualified employees -to reduce time to market -to lower costs of obtaining resources

What are two goals of operations management

-to create a good experience for the customer -to keep operations running efficiently

An addictive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is

3D printing

The main idea behind mass production is to produce a large number of a limited variety or products ___

At a very low cost

Which acronym refers to the use of computers to design products

CAD

Industrial robots have completely changed manufacturing because they:

Canwork 24/7 with great precision and improve productivity

In order ti be a quality organization a firm must

Consistently produce what the customer wants

When you make a unique product or provide a specific service to specific individuals, you are performing which process?

Customization

The process of ___ is significant because, once the decision has been made and implemented, the firm must live with it due to the high costs or moving

Facility location

What strategy focuses on a company deciding where to locate its operations

Facility location

True or false: ISO is a governmental body

False

Steps in the Production Process

Inputs Production outputs

Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the internet, thus developing an ___ approach to operations management.

Interfirm

What are two characteristics of lean manufacturing

It uses less resources. It takes less time.

The ___ ___ ___ inventory method is designed to keep a minimum of parts, supplies, and other materials on hand just in time to go on the assembly line

Just in time

A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as

MRP

A manager responsible for producing products and delivering them on time budget and to specifications Is like a ___ manager

Operations

In his job, Manuel finds the highest quality natural resources, the best suppliers. And the negotiates the best prices. Manuel works in the ___ department

Purchasing

The purpose of the Malcolm baldridge national qualify award is that is sets a ___ for overall company quality using several key areas for measurement

Standard

True or false: computers are used to design products when CAD is employed

True

True or false: facility layout depends greatly on the processes that are to be performed

True

3D printing is a production process also known as ______ manufacturing

additive

Ordering a new suit that will be made specifically for you by a tailor is an example of which process?

customization

A type of problem that operations management planning helps to solve as it relates to manufacturing is:

facility layout

Arrangement of resources, including people, to most efficiently produce goods and services is referred to as

facility layout

Using machines that are designed to do multiple tasks in order to produce a variety of products is called ___

flexible manufacturing

Companies sometimes spend millions to move location:

for proximity to customers

Because of ___ ___ more flexibility in choice of business location has increased while allowing firms to remain competitive

information technology

Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):

inter-firm process

Using less human effort, less manufacturing space, less investment in tools, and less engineering time is the basic premise of

lean manufacturing

Which sector has lost more jobs due to technological changes?

manufacturing

Technological changes have had such a great impact on the ___ that this segment of the American economy will likely never employ as many people as it did in the 1950s

manufacturing industry

The basic premise of just in time inventory is

minimum inventory is kept on hand

The creation of finished goods and services using the factors land, labor, capital, entrepreneurship, and knowledge is:

production

Which term describes the act of buying of all materials needed by the organization

purchasing

Maintaining ___ refers to consistently producing what the customer wants while reducing errors before and after delivery to the customer

quality

When a computerized data control ______ detects a problem, it notifies someone to make needed changes.

sensor

ISO is not part of the government, but is a federation of national ___________ bodies.

standards

What is the goal of operations management in service industries

to provide good experiences for those who use the services

True or false: using machines designed to do multiple tasks so they can produce a variety of products is called computer-aided design

False

The birth of information technology such as texting and email is giving firms and employees increased flexibility to choose ___________ while staying competitive.

locations

Uses of sensors to control manufacturing processes include:

measuring humidity and the measurement of the thickness of material

Using factors like land, labor and capital to create goods and services is referred to as

production

Which technology has greatly improved productivity while also reducing the number of jobs available to humans?

Robotics

Examples of a problem solved by operations management planning as it relates to manufacturing include:

facility location inventory control

The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called ___ production

mass

MRP is a computer based operations management system that uses ______ to make sure that needed parts and materials are available at the right time and place.

sales forecasts


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