Ch 8
The role of the operations manager is to ensure products are delivered
- to specifications - on time - on budget
For which reasons might a company choose to spend millions of dollars to move its facility from one location to another
-to be closer to a pool of qualified employees -to reduce time to market -to lower costs of obtaining resources
What are two goals of operations management
-to create a good experience for the customer -to keep operations running efficiently
An addictive manufacturing process that creates a product one layer at a time using a nozzle similar to those in inkjet printers is
3D printing
The main idea behind mass production is to produce a large number of a limited variety or products ___
At a very low cost
Which acronym refers to the use of computers to design products
CAD
Industrial robots have completely changed manufacturing because they:
Canwork 24/7 with great precision and improve productivity
In order ti be a quality organization a firm must
Consistently produce what the customer wants
When you make a unique product or provide a specific service to specific individuals, you are performing which process?
Customization
The process of ___ is significant because, once the decision has been made and implemented, the firm must live with it due to the high costs or moving
Facility location
What strategy focuses on a company deciding where to locate its operations
Facility location
True or false: ISO is a governmental body
False
Steps in the Production Process
Inputs Production outputs
Many rapidly growing firms are outsourcing areas like engineering, design, and manufacturing with the use of the internet, thus developing an ___ approach to operations management.
Interfirm
What are two characteristics of lean manufacturing
It uses less resources. It takes less time.
The ___ ___ ___ inventory method is designed to keep a minimum of parts, supplies, and other materials on hand just in time to go on the assembly line
Just in time
A computer-based operations management system that uses sales forecasts to make sure that needed parts and materials are available at the right time and place is referred to as
MRP
A manager responsible for producing products and delivering them on time budget and to specifications Is like a ___ manager
Operations
In his job, Manuel finds the highest quality natural resources, the best suppliers. And the negotiates the best prices. Manuel works in the ___ department
Purchasing
The purpose of the Malcolm baldridge national qualify award is that is sets a ___ for overall company quality using several key areas for measurement
Standard
True or false: computers are used to design products when CAD is employed
True
True or false: facility layout depends greatly on the processes that are to be performed
True
3D printing is a production process also known as ______ manufacturing
additive
Ordering a new suit that will be made specifically for you by a tailor is an example of which process?
customization
A type of problem that operations management planning helps to solve as it relates to manufacturing is:
facility layout
Arrangement of resources, including people, to most efficiently produce goods and services is referred to as
facility layout
Using machines that are designed to do multiple tasks in order to produce a variety of products is called ___
flexible manufacturing
Companies sometimes spend millions to move location:
for proximity to customers
Because of ___ ___ more flexibility in choice of business location has increased while allowing firms to remain competitive
information technology
Using an Internet-focused strategy, operations managers are outsourcing design, production, and shipping to other firms. This process is called a(n):
inter-firm process
Using less human effort, less manufacturing space, less investment in tools, and less engineering time is the basic premise of
lean manufacturing
Which sector has lost more jobs due to technological changes?
manufacturing
Technological changes have had such a great impact on the ___ that this segment of the American economy will likely never employ as many people as it did in the 1950s
manufacturing industry
The basic premise of just in time inventory is
minimum inventory is kept on hand
The creation of finished goods and services using the factors land, labor, capital, entrepreneurship, and knowledge is:
production
Which term describes the act of buying of all materials needed by the organization
purchasing
Maintaining ___ refers to consistently producing what the customer wants while reducing errors before and after delivery to the customer
quality
When a computerized data control ______ detects a problem, it notifies someone to make needed changes.
sensor
ISO is not part of the government, but is a federation of national ___________ bodies.
standards
What is the goal of operations management in service industries
to provide good experiences for those who use the services
True or false: using machines designed to do multiple tasks so they can produce a variety of products is called computer-aided design
False
The birth of information technology such as texting and email is giving firms and employees increased flexibility to choose ___________ while staying competitive.
locations
Uses of sensors to control manufacturing processes include:
measuring humidity and the measurement of the thickness of material
Using factors like land, labor and capital to create goods and services is referred to as
production
Which technology has greatly improved productivity while also reducing the number of jobs available to humans?
Robotics
Examples of a problem solved by operations management planning as it relates to manufacturing include:
facility location inventory control
The type of production that does not concern itself with customer preferences, but instead focuses on making a large number of a few products is called ___ production
mass
MRP is a computer based operations management system that uses ______ to make sure that needed parts and materials are available at the right time and place.
sales forecasts
