Ch. 9-12 Study Plan
tacit
A lead chef quitting at a restaurant and taking his secret recipes with him or her is considered ________ knowledge
enterprise content system
A manager interested in a system that can organize and disseminate knowledge throughout the organization is likely interested in a(n) ________
links suppliers, manufacturing plants, distribution centers, retail outlets, and customers
A supply chain
exchange
A type of Net marketplace that has experienced many failures is the _______, an independently-owned Net marketplace
16 months
According to Panorama Consulting Solutions, the average time to implement an ERP project is approximately
social media
According to the e-commerce presence map, activities including conversation are a(n) ________ type or presence
cross-selling
An example of ________ includes a company being sold infrastructure as a service (IaaS) at the same time they purchased software as a service (SaaS)
group decision-support system (GDSS)
A ________ is an interactive computer-based system for facilitating the solution of unstructured problems by a set of decision makers
less informal
Behavioral models of managerial behavior state that managers exhibit all of the following behaviors except being ________
augmented reality
Both MRI and CAT technologies are considered ________
managerial users and methods
Business strategy is considered part of the ________
business-to-consumer (B2C)
Buying a gold coin from a leading online company (e.g., APMEX) is an example of ________ electronic commerce
learning management systems
Canvas and Blackboard are examples of ________
service
Customer relationship management applications that track social networking data are related to the ________ aspect of customer relationships
CAD
Design engineers (knowledge workers) often use ________ as a routine aspect of their work
VRML
DuPont created a(n) ________ application called HyperPlant that allows users to access 3D models over the Internet
differ as ERM software focuses on employee issues
ERM software and CRM software
switching costs
Enterprise applications include high ________, making it difficult to change vendors
analytical
Enterprise systems include ________ tools for analyzing overall organizational performance
structured
Examining college admission scores as the sole criteria for admission is an example of a(n) ________ decision
semi-structured
Examining college admission scores in addition to interviewing the applicant is an example of a(n) ________ decision
25
In 2017, mobile e-commerce will account for approximately ________ percent of all e-commerce
social
Social e-commerce is commerce based on the idea of the digital ________ graph
Customer Relationship Management (CRM)
The acronym CRM stands for
electronic data interchange
The acronym EDI stands for ________
key performance indicator
The acronym KPI stands for ________
deciding
The classical model of management includes the managerial functions of planning, organizing, coordinating, controlling, and _____________
pivot table
The multidimensional analysis tool in spreadsheets is called a ________
just-in-time
The ________ strategy focuses on having components arriving exactly at the time they are needed
knowledge
To transform information into _________, resources are used to discover patterns, rules, and context
case-based reasoning
When doctors, and other health professionals, retrieve data from a diagnostic system in which characteristics of the new patient relate to characteristics of other previous patients, this is an example of ________
Acquire
Which of the knowledge management systems IS activities involve data mining?
Disseminate
Which of the knowledge management systems IS activities involve search engines?
Salesforce.com
________ is the market leader in cloud-based CRM systems
Enterprise Resource Planning (ERP) Systems
avoid the problem of having databases in areas such as finance, human resources, sales and marketing, and manufacturing that are not capable of sharing information
transaction broker
A(n) ________ is an Internet business model where users save time and money by processing online sales transactions and generating a fee for each transaction
PTX
A(n) ________ is another name for a private exchange
business intelligence infrastructure
Databases, data warehouses, data marts, and analytic platforms are part of the ________
social media
Facebook, Twitter, and blogs represent the typical platforms for the ________ e-commerce presence map
BI and analytics for DSS platform
MIS, DSS, and ESS are part of the ________
Newsletters, updates, and sales are activities related to the ________ e-commerce presence map
location-based services
Seventy-four percent of smartphone owners use ________, which depends on a global positioning system
Display ads
________ are currently the most successful (revenue) online marketing and advertising format
Apple Pay
________ is a new Apple technology that allows users to charge items to their credit card using their phone
Fuzzy logic
________ is a rule-based technology that can represent such imprecision by creating rules that use subjective values
A display ad
________ is the online marketing and advertising format that includes pop-ups
continuous replenishment
A major goal of EDI is(are) ________
lack of standard, company-wide business processes
According to your reading, Coca-Cola implemented an SAP enterprise system to overcome a
sensitivity analysis
Asking what happens to mining profits if the price of silver drops by 5 percent is an example of ________
consumer-to-consumer (C2C)
Craigslist is an example of a massive ________ electronic commerce organization
a business analytics toolset
Data mining and big data analytics are examples of ________
Netscape
E-commerce emerged in 1995 with the first Internet portal, ________
tacit
Fuzzy logic is used for capturing ________ knowledge
nerve center
In an informational role, managers act as a(n) ________
entrepreneur
In a decision-making role, managers act as a(n) ________
independent judgement
Knowledge workers usually have ________ as a routine aspect of their work
structured
Last quarter's sales figures are considered ________ knowledge
learning from patterns in data
Neural networks are now being used by companies (e.g., Politicit.com) to predict political elections by ________
upstream
Nike's contract suppliers are considered to be ________ in the supply chain
downstream
Nike's distributors are considered to be ________ in the supply chain
degrades system performance
One downside to complex enterprise software occurs when it
6
Related to social e-commerce, small world theory suggests you are only ________ link(s) from every other person on earth
coupons
Shopkick is a mobile application that enables retailers to offer customers ________
by all nations around the world
Technical standards for conducting e-commerce have been adopted
service provider
The Internet model that provides Web 2.0 applications such as photo sharing is a(n) ________
developing a clear understanding of your business objectives
The two most important management challenges when building an e-commerce site include knowing how to choose the right technology and ________
53
Unfortunately, enterprise applications fail to meet expectations ________ percent of the time
completeness
When a manager is provided all the facts necessary to support a decision, the ______ dimension of information quality is satisfied
interpersonal
When managers act as leaders, motivating, counseling, and supporting their subordinates, they are performing the ___________ role
Internet; Web
E-commerce refers to the use of the ________ and ________ to transact business
55
________ percent of online retailers have m-commerce Web sites
Wisdom
_________ describes the collective and individual experience of applying knowledge
