Ch. 9-12 Study Plan

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tacit

A lead chef quitting at a restaurant and taking his secret recipes with him or her is considered​ ________ knowledge

enterprise content system

A manager interested in a system that can organize and disseminate knowledge throughout the organization is likely interested in​ a(n) ________

links​ suppliers, manufacturing​ plants, distribution​ centers, retail​ outlets, and customers

A supply chain

exchange

A type of Net marketplace that has experienced many failures is the​ _______, an​ independently-owned Net marketplace

16 months

According to Panorama Consulting​ Solutions, the average time to implement an ERP project is approximately

social media

According to the​ e-commerce presence​ map, activities including conversation are​ a(n) ________ type or presence

cross-selling

An example of​ ________ includes a company being sold infrastructure as a service​ (IaaS) at the same time they purchased software as a service​ (SaaS)

group decision-support system (GDSS)

A​ ________ is an interactive​ computer-based system for facilitating the solution of unstructured problems by a set of decision makers

less informal

Behavioral models of managerial behavior state that managers exhibit all of the following behaviors except being​ ________

augmented reality

Both MRI and CAT technologies are considered​ ________

managerial users and methods

Business strategy is considered part of the​ ________

business-to-consumer (B2C)

Buying a gold coin from a leading online company​ (e.g., APMEX) is an example of​ ________ electronic commerce

learning management systems

Canvas and Blackboard are examples of​ ________

service

Customer relationship management applications that track social networking data are related to the​ ________ aspect of customer relationships

CAD

Design engineers​ (knowledge workers) often use​ ________ as a routine aspect of their work

VRML

DuPont created​ a(n) ________ application called HyperPlant that allows users to access 3D models over the Internet

differ as ERM software focuses on employee issues

ERM software and CRM software

switching costs

Enterprise applications include high​ ________, making it difficult to change vendors

analytical

Enterprise systems include​ ________ tools for analyzing overall organizational performance

structured

Examining college admission scores as the sole criteria for admission is an example of​ a(n) ________ decision

semi-structured

Examining college admission scores in addition to interviewing the applicant is an example of​ a(n) ________ decision

25

In​ 2017, mobile​ e-commerce will account for approximately​ ________ percent of all​ e-commerce

social

Social​ e-commerce is commerce based on the idea of the digital​ ________ graph

Customer Relationship Management (CRM)

The acronym CRM stands for

electronic data interchange

The acronym EDI stands for​ ________

key performance indicator

The acronym KPI stands for​ ________

deciding

The classical model of management includes the managerial functions of​ planning, organizing,​ coordinating, controlling, and​ _____________

pivot table

The multidimensional analysis tool in spreadsheets is called a​ ________

just-in-time

The​ ________ strategy focuses on having components arriving exactly at the time they are needed

knowledge

To transform information into​ _________, resources are used to discover​ patterns, rules, and context

case-based reasoning

When​ doctors, and other health​ professionals, retrieve data from a diagnostic system in which characteristics of the new patient relate to characteristics of other previous​ patients, this is an example of​ ________

Acquire

Which of the knowledge management systems IS activities involve data​ mining?

Disseminate

Which of the knowledge management systems IS activities involve search​ engines?

Salesforce.com

________ is the market leader in​ cloud-based CRM systems

Enterprise Resource Planning (ERP) Systems

avoid the problem of having databases in areas such as​ finance, human​ resources, sales and​ marketing, and manufacturing that are not capable of sharing information

transaction broker

​A(n) ________ is an Internet business model where users save time and money by processing online sales transactions and generating a fee for each transaction

PTX

​A(n) ________ is another name for a private exchange

business intelligence infrastructure

​Databases, data​ warehouses, data​ marts, and analytic platforms are part of the​ ________

social media

​Facebook, Twitter, and blogs represent the typical platforms for the​ ________ e-commerce presence map

BI and analytics for DSS platform

​MIS, DSS, and ESS are part of the​ ________

email

​Newsletters, updates, and sales are activities related to the​ ________ e-commerce presence map

location-based services

​Seventy-four percent of smartphone owners use​ ________, which depends on a global positioning system

Display ads

​________ are currently the most successful​ (revenue) online marketing and advertising format

Apple Pay

​________ is a new Apple technology that allows users to charge items to their credit card using their phone

Fuzzy logic

​________ is a​ rule-based technology that can represent such imprecision by creating rules that use subjective values

A display ad

​________ is the online marketing and advertising format that includes​ pop-ups

continuous replenishment

A major goal of EDI​ is(are) ________

lack of standard, company-wide business processes

According to your​ reading, Coca-Cola implemented an SAP enterprise system to overcome a

sensitivity analysis

Asking what happens to mining profits if the price of silver drops by 5 percent is an example of​ ________

consumer-to-consumer (C2C)

Craigslist is an example of a massive​ ________ electronic commerce organization

a business analytics toolset

Data mining and big data analytics are examples of​ ________

Netscape

E-commerce emerged in 1995 with the first Internet​ portal, ________

tacit

Fuzzy logic is used for capturing​ ________ knowledge

nerve center

In an informational​ role, managers act as​ a(n) ________

entrepreneur

In a​ decision-making role, managers act as​ a(n) ________

independent judgement

Knowledge workers usually have​ ________ as a routine aspect of their work

structured

Last​ quarter's sales figures are considered​ ________ knowledge

learning from patterns in data

Neural networks are now being used by companies​ (e.g., Politicit.com) to predict political elections by​ ________

upstream

Nike's contract suppliers are considered to be​ ________ in the supply chain

downstream

Nike's distributors are considered to be​ ________ in the supply chain

degrades system performance

One downside to complex enterprise software occurs when it

6

Related to social​ e-commerce, small world theory suggests you are only​ ________ link(s) from every other person on earth

coupons

Shopkick is a mobile application that enables retailers to offer customers​ ________

by all nations around the world

Technical standards for conducting​ e-commerce have been adopted​

service provider

The Internet model that provides Web 2.0 applications such as photo sharing is​ a(n) ________

developing a clear understanding of your business objectives

The two most important management challenges when building an​ e-commerce site include knowing how to choose the right technology and​ ________

53

Unfortunately, enterprise applications fail to meet expectations​ ________ percent of the time

completeness

When a manager is provided all the facts necessary to support a​ decision, the​ ______ dimension of information quality is satisfied

interpersonal

When managers act as​ leaders, motivating,​ counseling, and supporting their​ subordinates, they are performing the​ ___________ role

Internet; Web

​E-commerce refers to the use of the​ ________ and​ ________ to transact business

55

​________ percent of online retailers have​ m-commerce Web sites

Wisdom

​_________ describes the collective and individual experience of applying knowledge


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