ch. 9 quiz

Which of the following often precedes promotion​ decisions?

Career planning and mentoring often precede promotion decisions

Which of the following means​ educating, instructing, and training​ subordinates?

Coaching

360 feedback.

Competency reviews by peers are inputs into succession gap analysis;

Which of the following is NOT a tangible cost of employee​ turnover?

Cost of rework

There are several ways to avoid having personal liability become an issue.

Follow company policies and procedures. An employee may initiate a claim against a supervisor who he or she alleges did not follow policies and procedures. Administer the discipline in a manner that does not add to the employee's emotional hardship (as would having them publicly collect their belongings and leave the office). Do not act in anger, since doing so undermines the appearance of objectivity. Finally, utilize the HR department for advice regarding how to handle difficult disciplinary matters. The following Management Skills feature shows how to handle the termination interview.

Career progression.

Historical information regarding past positions and career progress can be used to guide future succession decisions;

Learning management.

Learning paths and courses can be set for projected future positions;

exit interviews with employees leaving the firm.

These are interviews, usually conducted by a human resource professional just prior to the employee leaving, that elicit information with the aim of giving employers insights into their companies.

Career planning is the

deliberate process through which some-one becomes aware of personal skills, interests, knowledge, motivations, and other characteristics; acquires information about opportunities and choices; identifies career-related goals; and establishes action plans to attain specific goals.

Changed requirements of the job is an employee's incapability of

doing the job after the nature of the job has changed.

Wrongful discharge occurs when an

employee's dismissal does not comply with the law or with the contractual arrangement stated or implied by the firm via its employment application forms, employee manuals, or other promises.

Employees who​ ________ are more likely to leave the company.

feel they are under compensated

Many employees today think of themselves as​ ________.

free agents

Performance management. Performance reviews can

identify consistent high performers and top talent in the organization; and

High-performance/involvement type practices seem to

improve employee retention.

People entering the job market now

often value more opportunities for balanced work-family lives.

Withdrawal in general means separating oneself from

one's current situation—it's often a means of escape for some-one who is dissatisfied or fearful. At work, job withdrawal refers to "actions intended to place physical or psychological distance between employees and their work environments.

Misconduct is deliberate and willful violation of the employer's rules and may include:

stealing, rowdy behavior, and insubordination

Baby boomers—those retiring in the next few years—

tended to be job- and employer-focused.

The bottom line is that, managed effectively, the employer's career development process should send the signal that

the employer cares about the employee's career success, and thus deserves the employee's engagement.

After a manager gives a performance​ appraisal, what is often the next​ step?

Address career related issues.

Career development.

As employees map out their career progress, plans can be established that address competency, skill, and behavior gaps;

In which step of coaching is the goal to obtain the​ employee's enthusiastic agreement on what change is​ required?

Planning

Recruiting & hiring.

The Sum-Total system compares current job profiles with succession plans; external candidates can then be recruited as needed

that FedEx fosters career growth through its strong internal recruiting and promotion-from-within policies.

The centerpiece is its career records and job posting system, which it calls JCATS (Job Change Applicant Tracking System).

psychological contract.

What the employer and employee expect of each other. What the employer and employee expect of each other is part of what psychologists call a

reality shock ,

a phenomenon that occurs when a new employee's high expectations and enthusiasm confront the reality of a boring, unchallenging job.

Which of the following is a process for enabling employees to better understand and develop their career skills and​ interests?

career management

​________ promotion procedures are the best way to defend against claims of discrimination.

clear

Dismissal is​ a(n) ________ termination of an​ employee's employment with the company.

involuntary

Career development is the

lifelong series of activities (such as workshops) that contribute to a person's career exploration, establishment, success, and fulfillment.

traditional psychological contract,

long term commitment expected of employee and employer

The globalization of the world economy has been a boon by​ ________.

powering lower prices

Career management is a

process for enabling employees to better understand and develop their career skills and interests and to use these skills and interests most effectively both within the company and after they leave the firm.

​A(n) ________ exception to termination at will occurs when a discharge violates a​ well-established public policy.

public policy

organizations' career development programs were effective in

raising employee engagement

Downsizing means

reducing, usually dramatically, the number of people employed by a firm

Lack of qualifications for the job is an employee's inability

to do the assigned work, although he or she is diligent

outplacement counseling the employer arranges for an outside firm

to provide terminated employees with career planning and job search skills.

n important part of retaining employees is clarifying what .

your expectations are regarding their performance