CH01 In-class Exercise

Kala leads the sales force to acheive the company's sales goals for the quarter. Which level manager is she?

Middle manager

Rebecca is the national sales manager and coordinates the activities of her first-line managers. Which level manager is she?

Middle manager

Caleb knows everybody and has a large group of friends in the professional community. Parties and events are his comfort zone. Which KSAO is being displayed?

Networking

Sydney is on top of the latest social media trends. She has thousands of Instagram followers and a successful personal YouTube channel. Which KSAO is being displayed?

New Media Literacy

Abena is always the first to volunteer for new roles and projects at her organization. She truly loves learning. Which KSAO is being displayed?

Proactive Learning Orientation

Flynn is a model employee in many ways. He arrives early for work and is always willing to go above and beyond his formal job duties, even if it means staying late or working on Sundays. Which KSAO is being displayed?

Professionalism/Work ethic

As head of the marketing department, Anthony makes an extra effort to be sure the company's advertising campaigns highlight its most cutting-edge innovations. Anthony is managing for ...

Competitive Advantage

Kari is an analytics whiz. She can take huge amounts of data that seem incoherent to many people and use them to make projections and diagnose problems for her organization. Which KSAO is being displayed?

Computational Thinking

Because he can see the big picture, Hudson is able to link the right people up throughout the company from top to bottom. Which skill is he displaying?

Conceptual skills

Laetitia has had great success in advancing her career because she is able to see how things fit together throughout the company. Which skill is she displaying?

Conceptual skills

Javier is great at making choices. He can assess options and decide which is best for his work group with speed and confidence. Which KSAO is being displayed?

Decision Making

Danica interviews many different types of people in her role. With today's rapidly changing workforce, she knows it's important to hire the best person for each job opening she is filling. Danica is managing for ...

Diversity

Even though he knows they are good people, Fred has to monitor his sales employees' activities to make sure they haven't crossed any lines in trying to win new business. Fred is managing for ...

Ethical Standards

Madison is the warehouse foreperson and ensures products are loaded effectively. Which level manager is she?

First-line manager

Phillip is the art department head and supervises the art staff. Which level manager is he?

First-line manager

Xavier has been proactive in his role as sales manager by providing his sales force with new training opportunities to help them deal with sales leads from unfamiliar cultures. Xavier is managing for ...

Globalization

When it comes to managing his employees, Tyler always goes the extra mile to build teamwork and camaraderie among his employees. Tyler is managing for ...

Happiness and Meaningfulness

Anouk always seems to be able to rally her team when it gets to be crunch time. Which skill is he displaying?

Human skills

Milo isn't the only sales manager for his company. He also consistently scores in the top sales tier each month because he does such a great job interacting and gaining trust with both his sales people and his customers alike. Which skill is he displaying?

Human skills

When Olivia started with the company, everyone worked a standard 8 to 5 workday and everyone knew each other. Today, some workers rarely come to the office to do their work, but Olivia embraces the opportunities these arrangements provide. Olivia is managing for ...

Information Technology

Part of Mirren's role as operations manager is to make sure the company isn't wasting energy or creating excessive pollution in their operations. Mirren is managing for ...

Sustainability

Although he can't fire or discipline team members, Sawyer is in charge of making sure his team meets its production goals. Which level manager is he?

Team leader

Luis is the go-to person when the team needs to coordinate their work or when conflicts arise. Which level manager is he?

Team leader

Because of her training, Cicely was able to analyze her company's cost structure and make specific suggestions to bring it in line with their competitors in a very short period of time after she was hired. Which skill is she displaying?

Technical skills

Jose was able to perform well in his new job early on because he didn't need extensive training before he could dig in and get to work. He had mastered the ins and outs of the industry at his last job. Which skill is he displaying?

Technical skills

Aziz develops the company's human resource policies. Which level manager is he?

Top manager

Sophie analyzes the national sales forecasts of advertising directories and develops projections on long-term industry growth. Which level manager is she?

Top manager