Ch.1

1. Until the 1980s, project management primarily focused on providing schedule and resource data to top management in the military, computer, and construction industries.

T

12. A project's stakeholders includes its customers, users, and suppliers.

T

17. Project human resource management is concerned with making effective use of the people involved with a project.

T

62. Which of the following refers to a set of principles that guides decision making based on personal values of what is considered right and wrong? a. Ethics b. Civics c. Laws d. Politics

a. Ethics

48. Which of the following tools can best help in efficient communication management? a. Kick-off meetings b. Impact matrices c. Requests for quotes d. Fast tracking

a. Kick-off meetings

64. Which of the following types of tools is usually recommended for small projects and single users? a. Low-end b. Midrange c. High-end d. Upper range

a. Low-end

60. A _____ is an organizational group responsible for coordinating the project management function throughout an organization. a. Project Management Office b. Project Management Professional c. Project Management Center d. Portfolio Group

a. Project Management Office

35. Galaxy, a construction company, buys a particular brand of tiles manufactured by Tiles and Floors, an eco-friendly tile manufacturing company. However, Tiles and Floors has declared bankruptcy and closed down. At present, Galaxy is facing a crisis because there are no other manufacturers in the market that supplies eco-friendly tiles. Which of the following constraints is Galaxy currently facing? a. Resources b. Time c. Scope d. Cost

a. Resources

58. A Gantt chart is a standard format for displaying project schedule information by listing project activities and their corresponding start and finish dates in a ____ format. a. calendar b. line graph c. bar graph d. pie chart

a. calendar

34. The role of a _____ is to provide direction and funding for a project. a. project sponsor b. project manager c. support staff member d. project team

a. project sponsor

44. Fast tracking is an example of a tool used in _____ management. a. time b. quality c. communication d. risk

a. time

33. Which of the following is true of projects? a. They have an indefinite beginning and end. b. They have a unique purpose. c. They are developed using regressive elaboration. d. They are permanent in nature.

b. They have a unique purpose.

40. Project procurement management mainly involves: a. making effective use of the people involved with the project. b. buying goods and services for a project from outside the performing organization. c. generating, collecting, disseminating, and storing project information. d. identifying and analyzing stakeholder

b. buying goods and services for a project from outside the performing organization.

39. Which of the following project management knowledge areas primarily involve generating, collecting, disseminating, and storing project information? a. Project cost management b. Project procurement management c. Project time management d. Project communications management

d. Project communications management

81. A(n) _____ is "a group of related projects managed in a coordinated way to obtain benefits and control not available from managing them individually."

program

68. A(n) _____ is a temporary endeavor undertaken to create a unique product, service, or result.

project

86. The _____ is an international professional society for project managers founded in 1969.

project management institute

77. _____ is "the application of knowledge, skills, tools, and techniques to project activities to meet project requirements."

project managemnet

10. Managing the triple constraint primarily involves making trade-offs between resources and quality.

F

11. The only responsibility of a project manager is to meet the specific scope, time, and cost goals of a project.

F

13. Opponents of a project do not belong to the category of stakeholders.

F

14. The importance of stakeholders' needs and expectations is limited to the beginning of a project.

F

15. Project procurement management primarily involves identifying stakeholder needs while managing their engagement throughout the life of the project.

F

16. The primary role of project stakeholder management is to ensure that the project will satisfy the stated needs for which it was undertaken.

F

19. Earned value management is a tool primarily used in human resource management.

F

2. A difference between operations and projects is that operations end when their objectives have been reached, whereas projects do not.

F

20. Responsibility assignment matrices and project organizational charts are examples of tools used in procurement management.

F

22. According to a 2013 CHAOS study, user involvement is the most important factor that contributes to the success of IT projects.

F

24. Good project managers assume that their definition of success is the same as the sponsors.

F

26. Effective program managers recognize that managing a project is much more complex than managing a program.

F

27. Individual projects always address strategic goals whereas portfolio management addresses tactical goals.

F

28. It is mandatory for project managers working on large information technology projects to be experts in the field of information technology.

F

29. To be a successful manager, the only skills an IT project manager needs to possess is excellent technical skills.

F

31. The enterprise project management software, which aids project and portfolio management, is a low-end tool.

F

6. A project manager's primary role is to provide the funding for a project.

F

8. Questions about how a team will track schedule performance is related to a project's scope.

F

9. In order to be realistic, a project manager should always set discrete goals instead of a range of objectives.

F

18. Stakeholder analyses, work requests, and project charters are tools used in integration management.

T

21. Maturity models, statistical methods, and test plans are examples of tools used in quality management.

T

23. Project managers work with the project sponsors to define success for particular projects.

T

25. Program managers are change agents.

T

3. Every project should have a well-defined objective.

T

30. The introduction of new software makes basic tools, such as Gantt charts and network diagrams, inexpensive and easy to create.

T

4. Projects should be developed in increments.

T

5. Resources in a project should be used effectively because they are limited.

T

7. One of the main reasons why project management is challenging is because of the factor of uncertainty.

T

55. Martha works as a project manager at a bank. Due to certain changes in external factors, Martha needs to make a few alterations in the tactical goals of her project. In such a scenario, which of the following will best help Martha cope with the change? a. Negotiation b. Project environment knowledge c. Motivation d. Soft skills

b. Project environment knowledge

46. A _____ is a tool used in quality management. a. probability matrice b. checklist c. request for proposal d. critical path analysis

b. checklist

37. Project _____ management involves defining and managing all the work required to complete the project successfully. a. human resource b. scope c. time d. cost

b. scope

54. Which of the following questions reflect the strategic goals of project portfolio management? a. Are we carrying out projects well? b. Are projects on time and on budget? c. Are we investing in the right areas? d. Do stakeholders know what they should be doing?

c. Are we investing in the right areas?

45. In which of the following areas of management is payback analysis most likely to be used? a. Human resource b. Communication c. Cost d. Quality

c. Cost

43. Which of the following tools are most likely to be used in project time management? a. Payback analysis b. Impact matrices c. Gantt charts d. Fishbone diagrams

c. Gantt charts

50. Which of the following statements is true of project management? a. It is a simple discipline with a limited scope. b. It has specific tools which work universally across all kinds of projects. c. It does not guarantee successes for all projects. d. Its framework consists solely of project management knowledge areas.

c. It does not guarantee successes for all projects.

61. Which of the following provides certification as a Project Management Professional? a. PMS b. PMC c. PMI d. PMP

c. PMI

41. Which of the following project management knowledge areas is an overarching function that affects and is affected by the different knowledge areas? a. Project cost management b. Project stakeholder management c. Project integration management d. Project communications management

c. Project integration management

32. Which of the following is a difference between projects and operations? a. Projects are undertaken to sustain an organization's business whereas operations are not. b. Operations are undertaken to create unique products, services, or results whereas projects are not. c. Projects are temporary endeavors whereas an organization's operations are ongoing in nature. d. Operations have well-defined objectives whereas projects do not need to have a unique purpose.

c. Projects are temporary endeavors whereas an organization's operations are ongoing in nature.

63. Which of the following is true of low-end tools of the project management software? a. They are designed for especially large projects with multiple users. b. Their main advantage is that they have unlimited functionality. c. They provide basic project management features. d. They are referred to as an enterprise project management software.

c. They provide basic project management features.

51. Which of the following is true of program managers? a. They report to project managers who represent the next level in the hierarchy. b. They recognize that managing a program is simpler than managing a project. c. They provide leadership and direction for project managers heading the projects within a program. d. They are responsible solely for the delivery of project results.

c. They provide leadership and direction for project managers heading the projects within a program.

59. A critical path: a. is the shortest path through a network diagram. b. represents schedule information in calendar form. c. determines the earliest completion date of a project. d. is a quality management tool to ensure a project meets the minimum quality standards.

c. determines the earliest completion date of a project.

47. Team building exercises and motivation techniques are tools used in _____ management. a. procurement b. scope c. human resource d. cost

c. human resource

75. "What is the project's budget?" This is an example of a project's _____ constraint.

cost

80. Project _____ management consists of preparing and managing the budget for a project.

cost

56. Joe is a project manager in an IT company and has over the years, gained substantial knowledge in his area of work. However, while managing his team, he often loses his temper. In addition, he fails to be an active listener when his team members approach him with work related challenges. In which of the following areas does Joe need to develop his skills in? a. Application area knowledge b. Project environment knowledge c. Standards and regulations d. Human relations skills

d. Human relations skills

66. Which of the following is a difference between low-end and midrange tools of the project management software? a. Low-end tools are designed to handle primarily multiple users whereas midrange tools are created to handle single users. b. Low-end tools provide robust capabilities to handle dispersed workgroups whereas midrange tools do not. c. Midrange tools provide basic project management features whereas low-end tools offer enterprise and portfolio management functions. d. Midrange tools are designed to handle larger projects than low-end tools.

d. Midrange tools are designed to handle larger projects than low-end tools.

52. Which of the following is a difference between project management and portfolio management? a. Project management involves making wise investment decisions whereas portfolio management does not. b. Portfolio management is an easy task whereas project management is a more difficult task. c. Portfolio management asks questions like, "Are we carrying out projects efficiently?" whereas project management asks questions such as "Are we investing in the right areas?" d. Project management addresses specific, short-term goals whereas portfolio management focuses on long-term goals.

d. Project management addresses specific, short-term goals whereas portfolio management focuses on long-term goals.

57. Which of the following best defines the role of leaders? a. They focus on short-term objectives. b. They work on achieving primarily tactical goals. c. They work solely toward day-to-day details of meeting specific tasks. d. They inspire people to reach goals.

d. They inspire people to reach goals.

42. An important tool for project scope management is _____. a. fast tracking b. crashing c. a Gantt chart d. a work breakdown structure

d. a work breakdown structure

65. Enterprise project management softwares are also known as _____ tools of project management software. a. baseline b. midrange c. low-end d. high-end

d. high-end

49. A _____ is a tool used in risk management. a. work breakdown structure b. project organizational chart c. critical path analysis d. probability matrice

d. probability matrice

38. Project _____ management ensures that the project will satisfy the stated or implied needs for which it was undertaken. a. cost b. time c. risk d. quality

d. quality

53. A difference between strategic and tactical goals is that: a. strategic goals are more specific than tactical goals. b. tactical goals encompass broader dimensions than strategic goals. c. tactical goals are more important for a project than strategic goals. d. strategic goals are long-term in nature whereas tactical goals are short-term.

d. strategic goals are long-term in nature whereas tactical goals are short-term.

36. Steve, an engineer in a construction company, is at present working on a home construction project. The home is being built for the Robinson family, the owners of the home. Steve is working with his project team and support staff to ensure the project is completed on time. In such a scenario, the project sponsor is _____. a. Steve b. the support staff c. the project team d. the Robinson family

d. the Robinson family

84. Soft skills are also known as _____ skills.

human relations

78. Project management _____ describe the key competencies that project managers must develop.

knowledge areas

85. The critical path is the _____ path through a network diagram that determines the earliest completion of a project.

longest

89. _____ tools, a step up from low-end tools, are designed to handle larger projects, multiple users, and multiple projects.

midrange

69. _____ refers to work done in organizations to sustain the business.

operations

91. High-end tools are generally licensed on a(n) _____ basis.

per-user

88. Ethics is a set of principles that guides decision making based on _____ of what is considered right and wrong.

personal values

90. High-end tools in project management software have enterprise and _____ functions that summarize and combine individual project information to provide an enterprise view of all projects.

portfolio management

83. _____ software integrates information from multiple projects to show the status of active, approved, and future projects across an entire organization.

portfolio project management

71. A project's sponsor is also known as a(n) _____.

primary customer

87. Passing the CPA exam is a standard for accountants. Similarly, passing the PMP exam is becoming a standard for _____.

project manager

82. _____ refers to the process in which organizations group and manage projects and programs as a cluster of investments that contribute to the entire enterprise's success.

project portfolio management

76. The _____ of project management includes quality, scope, time, and cost constraints.

quadruple constraint

70. _____ include people, hardware, software, or other assets.

resources

67. Until the 1980s, project management primarily focused on providing _____ and resource data to top management in the military, computer, and construction industries.

schedule

73. The question, "What unique product does the customer expect from the project?" is an example of a(n) _____ constraint.

scope

74. The question, "What is the project's schedule?" is an example of a(n) _____ constraint.

time

79. Project _____ management includes estimating how long it will take to complete work, develop an acceptable project schedule, and ensure timely completion of a project.

time

72. In project management, the three limitations of scope, time, and cost are referred to as the _____.

triple constraint