Ch.10-14

IBM's Watson is considered ______ AI.

Weak

_____ is a disadvantage of ERP

cost

A(n) ________ is a set of CPUs which work in parallel in an attempt to simulate the way the human brain works, although in greatly simplified form.

neural network

As the CEO of Widget Inc., you get a monthly report on the percentage of orders going through e-commerce. This is a(n) ________ report.

routine

A _______ system is a mathematical technique for estimating future sales.

sales forecasting

______ decisions are partially routine and partially complex

semistructured

A(n) _________ agent is NOT a type of intelligent agent.

smart

Your southern region is not doing very well. You want to know why, so you ask for a special report showing the numbers for the southern region compared to the northern, eastern, and western regions. This is a(n) ________ report.

Ad hoc

Amazon's recommender system is an example of _____

Cross-selling

ERP systems that include administrative, sales, marketing, and HR processes are referred to as _________.

ERP II

Operational CRM systems support ____ -office businesses processes.

Front

________ agents automatically fill out forms on the web for you.

Information

_______ is the customer's potential revenue stream over a number of years

Lifetime value

Google's translation app uses _______.

Natural language processing

_______ involves slicing and dicing data, drilling down in the data, and rolling up data to greater summarization.

OLAP

Management is a process by which an organization achieves its goals (called ______) through the use of resources (called _______).

Output; Inputs

Monitoring the stock market for a possible drop can be done using a _______ agent.

Predictive

The leasing ERP software vendor is

SAP

A (n) supports the monitoring, collecting, storage, and processing of data from organization's basic business transactions, each of which generates data

TPS

Data silos are often associated with

The development of one of a few related analytic applications

________ is a capability performed relatively better by AI than human intelligence.

Total cost of knowledge

You want to buy a 65" TV, but a sales representative talks you into the 70" TV because it is only a little more expensive and will still fit nicely into that spot on your wall. This is an example of ________.

Upselling

_______ is a capability performed relatively better by human intelligence than AI.

Use of sensory experiences

Extranets use _____ technology to make communication over the Internet more secure.

VPN

Your cable company sells you package deal with internet, phone, and TV. This is an example of __________.

bundling

______ is when a business sells a group of products or services together at a lower price than their combined individual prices

bundling

A TPS supports the monitoring, collecting, storage, and processing of ________ from the organization's basic business transactions.

data

A transaction is any business event that generates ________ worthy of being captured and stored in a database.

data

_______ can perform two basic operations: 1) identifying previously unknown patters and 2) predicting trends and behaviors.

data mining

You would use OLAP and DSS as statistical procedures for __________ analytics.

descriptive

__________ analytics answers the question "what has happened".

descriptive

A(n) _____ report displays a greater level of detail

drill down

You get a sales report every month to show the products sold from each state. You notice the sales from California are down from last month, so you click on the state to get more detailed information on each sales person. You notice one salesperson sold 10% of what he did the previous year. This is an example of a(n) ________ report.

drill down

________ flows involve money transfers, payments, credit card information and authorization, payment schedules, e-payments, and credit-related data.

financial

_______ analysis attempts to calculate the value of the inputs necessary to achieve a desired level of output

goal seeking

A(n) _________ agent is a software program that assists you, or acts on your behalf, in performing repetitive computer-related tasks.

intelligent

The push model is also called ________ which means the production process begins with a ________.

make-to-stock; forecast

___________ is the ability of information systems to work with text the way that humans do.

natural language processing

Data marts are typically associated with

the development of one or a few related analytics applications.

As a board member, you recommend hiring a new CEO to address the scandals that have been reported in the Wall Street Journal. This is a(n) ________ decision.

unstructured