CH2--MIS 301 Exam 1 (chapters 2, 3, 4, 5)
_________ are people and equipment that perform process activities. Employees Inputs Outputs Resources
Resources
make-to-order
The strategy of producing customized products and services.
Procurement processes completed by
accounting, purchasing warehouse
When you figure out that customer orders are delayed because you do not have enough employees picking orders in the warehouse, you are in the _________ phase of BPI. analysis control define improve measure
analysis
byod
bring your own device, employees using own devices for work related things
You live in a small town with only one large retailer. This means there is low ______. buyer power supplier power threat of new entrants threat of substitutes
buyer power
configured mass customization
companies offer features that allow each shopper to customize his or her product or service with a range of components
In the _________ phase of BPI, the BPI team establishes process metrics and monitors the improved process after the solution has been implemented to ensure the process performance remains stable. analysis control define improve measure
control
Walmart's strategy is _________. cost leader customer oriented differentiation innovation
cost leader
In the _________ phase of BPI, the BPI team documents the existing "as is" process activities, process resources, and process inputs and outputs. analysis control define improve measure
define
The correct order of the BPI phases is ___________. analyze, control, define, measure, improve analyze, define, control, improve, and measure define, analyze, measure, control, improve define, measure, analyze, improve, and control
define, measure, analyze, improve, and control
BPI 5 Basic Phases
define, measure, analyze, improve, and control (DMAIC).
The threat of new competitors will enter your market is high when entry is _________ and low when there are _________ barriers to entry. easy; few easy; significant hard; few hard; significant
easy; significant
Two fundamental metrics that organizations employ in assessing their processes to evaluate how well they are executing these processes
efficiency and effectiveness
BPI- Business Process Improvement
focuses on reducing variation in the process outputs by searching for root causes of the variation in the process itself (e.g., a broken machine on an assembly line) or among the process inputs (e.g., a decline in the quality of raw materials purchased from a certain supplier).
Organization's use Porter's competitive forces model to design _________ strategies; they use the value chain model to identify _________ activities to make the greatest impact. general; general general; specific specific; general specific; specific
general; specific
American companies can easily do business with Chinese companies. This is phenomenon is called ________. globalization information overload protection against terrorist attacks technological innovation and obsolescence
globalization
_________ is a market pressure. globalization information overload protection against terrorist attacks technological innovation and obsolescence
globalization
Buyer power is _________ when buyers have many choices from whom to buy and _________ when buyers have few choices. high; high high; low low; high low; low
high; low
The threat from rivalry is _________ when there is intense competition among many firms in an industry and _________ when competition is not as intense. high; high high; low low; high low; low
high; low
In the _________ phase of BPI, the BPI team identifies possible solutions for addressing the root causes, maps the resulting "to be" process alternatives, and selects and implements the most appropriate solution. analysis control define improve measure
improve
When you decide to start automating order entry by creating a website instead of forcing people to call into Inside Sales to place orders, you are in the _________ phase of BPI. analysis control define improve measure
improve
_________ is an example of effectiveness. Automating order entry Increasing customer satisfaction Reducing production time by one day Using RFID to track products
increasing customer satisfaction
BPI is typically performed by ___________. clerical workers executives knowledge workers low-level managers
knowledge workers
If there are _________ alternatives to an organization's products or services, then the threat of substitutes is high; if there are _________ alternatives, then the threat is low. few; few few; many many; few many; many
many; few
Ford's original strategy was _________. configured mass customization consumer segmentation mass customization mass production
mass production
In the _________ phase of BPI, the BPI team identifies relevant process metrics and collects data to understand how the metrics evolve over time. analysis control define improve measure
measure
You decide to integrate your supply chain to cut down production time. This is an example of a(n) _________ strategy. cost leader customer oriented differentiation innovation operational effectiveness
operational effectiveness
Fulfillment processes are NOT completed by __________. accounting purchasing sales warehouse
purchasing
Procurement processes are NOT completed by _________. accounting purchasing sales warehouse
sales
Compliance with government regulations is a _________ pressure. market societal technology nonexistent
societal
Your business manufactures motors. Based on prices and shipping, you only have one business as an option to buy bearings. This means there is high _________. buyer power supplier power threat of new entrants threat of substitutes
supplier power
control phase
team establishes process metrics and monitors improved process after the solution implemented to ensure the process performance remains stable
The BYOD phenomenon is a _________ pressure. market societal technology nonexistent
technology
The music and newspaper industries were hurt primarily by _________. buyer power supplier power threat of new entrants threat of substitutes
threat of substitutes
fulfillment processes
(1)customer purchase order (2)received by the sales department (create sales order, communicates data, tracks progress) (3)The warehouse prepares and sends shipment (4)accounting notified of shipment, creates an invoice & sends to customer (5) customer pays/accounting records
define phase
-BPI team documents existing "as is" process activities, resources, inputs and outputs (usually graphical process map/diagram) -also documents the customer and their requirements for process output, w/ description of problem to be addressed
measure phase
-BPI team identifies process metrics (time, cost) to generate one output (product/service) -collects data to understand how metrics evolve over time --Sometimes the data already exists (so extract from IS supporting the process) --usually: BPI team needs to combine operational process data already stored in the company's IS systems with other data sources (like customer and employee observations, interviews, surveys)
business process management
A management technique that includes methods and tools to support the design, analysis, implementation, management, and optimization of business processes.
business process reengineering
A radical redesign of a business process that improves its efficiency and effectiveness, often by beginning with a "clean sheet" (i.e., from scratch).
_________ is an example of efficiency. Automating order entry Increasing customer satisfaction Improving product quality Reducing employee turnover Answer: a
Automating order entry
Six Sigma is a popular _________ technique. BPC BPI BPM BPR
BPI
_________ is an incremental approach that focuses on reducing variation in the process outputs by searching for the root causes of the variation in the process itself or among process inputs. BPC BPI BPM BPR
BPI
analysis phase
BPI team examines "as is" process map & collected data to identify problems with the process (e.g., decreasing efficiency or effectiveness) & root causes -- team should benchmark process; (compare its performance w/ similar processes in other companies or other areas of org. organization. -can use statistical analysis software or simulation packages
improve phase
BPI team identifies possible solutions, maps resulting "to be" process alternatives, & selects/implements the most appropriate solution. Common improvements--eliminating process activities not adding value to output, rearranging activities to reduce delay/improve resource use cannot remove controls tho that guarantee the accuracy of its financial reporting, and ensure adherence to rules and regulations.
_________ integrates disparate BPI initiatives to ensure consistent strategy execution. BPC BPM BPR BPS
BPM
Many organizations find _________ too difficult, too radical, too lengthy, and too comprehensive. BPC BPI BPM BPR
BPR
_________ involves companies providing standard specifications for different consumer groups. Configured mass customization Consumer segmentation Mass customization Mass production
Consumer segmentation
_________ is a challenge of BYOD. Control Cost Productivity Satisfaction
Control
_________ is the result of optimizing operations and supplier processes. Cost reduction Differentiation Productivity Quality
Cost reduction
Which of the following is NOT an organizational response to business pressures? Creating a digital divide Developing strategic systems Focusing on customer wants Mass customization
Creating a digital divide
Which of the following has the strategy "I treat my customers better than you do"? Cost leader Customer oriented Differentiation Innovation Operational effectiveness
Customer oriented
_________ is the result of optimizing and aligning business processes to fulfill customers' needs, wants, and desires. Customer satisfaction Differentiation Productivity Quality
Customer satisfaction
_________ is the result of optimizing the manufacturing and logistics processes. Cost reduction Cycle and fulfillment time reduction Productivity Quality
Cycle and fulfillment time reduction
which of the following has the strategy "I am better because I am different"? Cost leader Customer oriented Differentiation Innovation Operational effectiveness
Differentiation
Operational effectiveness strategy
Improve the manner in which a firm executes its internal business processes so that it performs these activities more effectively than its rivals. Such improvements increase quality, productivity, and employee and customer satisfaction while decreasing time to market.
_________ is a technology pressure. Globalization Information overload Protection against terrorist attacks Reducing the digital divide
Information overload
Which of the following has the strategy "I'm doing something new and you can't catch up"? Cost leader Customer oriented Differentiation Innovation Operational effectiveness
Innovation
Which of the following reduces buyer power? Globalization Loyalty programs Intermediation Internet searching
Loyalty programs
cross-functional processes
No single functional area is responsible for a process's execution.
Which of the following is NOT an example of excellent alignment? a- Organizations view IT as an engine of innovation that continually transforms the business, often creating new revenue streams. b- Organizations view their internal and external customers and their customer service function as supremely important. c- Organizations rotate business and IT professionals across departments and job functions. d- Organizations allow IT employees to develop overarching goals for the business. e- Organizations ensure that IT employees understand how the company makes or loses money. f- Organizations create a vibrant and inclusive company culture.
Organizations allow IT employees to develop overarching goals for the business.
_________ are the product or service created by the process. Employees Inputs Outputs Resources
Outputs
entry barrier
Product or service feature that customers expect from organizations in a certain industry; an organization trying to enter this market must provide this product or service at a minimum to be able to compete.
_________ is the result of optimizing each individuals' work processes. Cycle and fulfillment time reduction Differentiation Productivity Quality
Productivity
_________ is a societal pressure. Globalization Information overload Protection against terrorist attacks Technological innovation and obsolescence
Protection against terrorist attacks